Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(19,912 Reviews)
Rating breakdown 19,912 reviews
5 Stars
17,130
4 Stars
2,157
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product.
(
995 out of
1,145)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Great Phone
on December 26, 2025
Posted by: ReturningUser
from New York, NY
Good battery life, purchased mostly for the 45w wireless charger. Happy with camera quality, I am a novice camera person so I don't have much say but the zoom quality and picture quality is impressive. With the 512gb I know I will not need extra storage any time soon, even thinking of deleting all cloud services just to store on device. Display is very appealing, I like the color flow, I use a theme and it displays very well. Still new but no issues in terms of performance, I get a weird glitch every now and them but overall it performs fast. I use it as a basic device, not a mobile gamer so cannot speak to that as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Michael
from Mansfield, TX
Expertise:Expert
Verified Purchase:Yes
Great camera, lots of storage and nice screen. Good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: 954Kevin
from Leopold Indiana
Expertise:Expert
Verified Purchase:Yes
I have been living in the OnePlus ecosystem for the last decade. Nearly five years had past since my last phone purchase and it was time to buy. I run a business and need a flagship level phone to assist with my endeavors. I don't have anything negative to say about OnePlus, but decided to test the waters with Samsung this round.
The Samsung Galaxy s25 Ultra is an amazing device. Things have come a long way in the five years since my last phone purchase. The s25 Ultra has exceeded my expectations by a fair margin. The large screen and thin bezels, the clean and crisp straight lines, the intuitive button placement, the peak level hardware, and the thoughtful software. Everything the s25 Ultra offers is turned up to 11 and I'm here for it! The Samsung Galaxy s25 Ultra does everything I need a flagship level phone to do and so much more. 10/10 Would Recommend! ;)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: B Brooks
from Nevada
Expertise:Expert
Verified Purchase:Yes
Quality is great, they took the camera snap off the pen, i dont like it this much now. The pen with camera on it was so convenient and I used often.
Response from Samsung USBy R&R Team, December 29, 2025
Hi B Brooks, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the quality of your new device. We have provided a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device for the shots you are wanting to take. We have also shared a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: David
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Getting my new phone up and running was seamless. No issues
I would recommend this to a friend!
Features
5
Value
5
Response from Samsung USBy R&R Team, February 27, 2026
Hi there David, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that the inital setup and usage of your device has been so smooth and easy. We have provided a link to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s25 ultra
on December 28, 2025
Posted by: Vitalii
Very nice product. The best price. Very high-quality.
Response from Samsung USBy R&R Team, February 26, 2026
Hey Vitalii, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding your new device nice, and to be of good quality. We have shared links to resources to help you discover all of the amazing features available like Galaxy AI, align the settings to your preferences, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, wish the pen still had Bluetooth
on December 30, 2025
Posted by: ElLurchador
from Denver, CO
Expertise:Expert
Verified Purchase:Yes
This has been a great phone so far. Very responsive, great call quality, excellent pictures.
I am finding that the S Pen isn't as useful as I would have hoped. I wish they would have left the bluetooth functionality features as they were in the S24.
I am finding that the S Pen isn't as useful as I would have hoped. I wish they would have left the bluetooth functionality features as they were in the S24.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, December 31, 2025
Hey ElLurchador, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage of your device. We have shared a link to an article to help you with the redesigned S Pen features of your device, and also to the complete manual to help you with hand gestures and voice commands available with your device. We lastly, have shared a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: John
Verified Purchase:Yes
I dreaded the transfer process, but it went smoothly.
Minus one star for the bloatware.
Response from Samsung USBy R&R Team, February 25, 2026
Hi John, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you found the transfer of your data and the inital usage of your device to be smooth and easy. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, and discover the enhanced capabilities available on your phone. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US