Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(19,912 Reviews)
Rating breakdown 19,912 reviews
5 Stars
17,130
4 Stars
2,157
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product.
(
995 out of
1,145)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Anonymous
from Cedar Rapids, Iowa, USA
Expertise:Expert
Verified Purchase:Yes
1)The fingerprint sensor does not work properly with many screen protectors.
2) Floating windows are not detected automatically in scenarios like driving; apps such as YouTube and Google Maps do not function as overlay windows.
3) Even the Messages app should be able to open as an overlay window on top of other applications, which is not available on the S25 Ultra.
4)There is no built-in app lock feature to lock individual apps. Instead, Samsung provides Secure Folder, which creates duplicate apps inside it. This is inconvenient, unnecessary, and not preferred by many users. As a result, I have to rely on third-party apps to lock specific apps.
5) There is no gesture-based app launch feature from the lock screen—for example, drawing a letter like “W” to open a pre-assigned app.
Samsung needs to improve these features, as they have been available on other Android phones and widely used since 2022.
2) Floating windows are not detected automatically in scenarios like driving; apps such as YouTube and Google Maps do not function as overlay windows.
3) Even the Messages app should be able to open as an overlay window on top of other applications, which is not available on the S25 Ultra.
4)There is no built-in app lock feature to lock individual apps. Instead, Samsung provides Secure Folder, which creates duplicate apps inside it. This is inconvenient, unnecessary, and not preferred by many users. As a result, I have to rely on third-party apps to lock specific apps.
5) There is no gesture-based app launch feature from the lock screen—for example, drawing a letter like “W” to open a pre-assigned app.
Samsung needs to improve these features, as they have been available on other Android phones and widely used since 2022.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, December 26, 2025
Hello Deep Shah, we appreciate you providing feedback on your Samsung Galaxy S25 Ultra with us. We know that changing manufacturers can come with a bit of a learning curve, and cause frustration as you best align the settings and capabilities to your preferences. We have provided a link to a troubleshooting guide to help you wth the fingerprint reader on your device. We also recommend enabling the touch sensitivity setting if you are using a screen protector with your device. We have also provided a link to the complete manual for your device to help you discover the full capabilities of your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you prefer one-on-one assistance for your questions. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Samsung S25 ultra
from San Diego
Expertise:Expert
Verified Purchase:Yes
I always have Samsung, thie time I received defected device, s pen doesn't get connected, Samsung account keep stopping, I didn't have time to return it and now I have to put some time to fix it, they don't have locations, they are through another party.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it is when you are not experiencing the full functionality of your device. We have provided links to an article to help you with the S Pen at your conveience. We have also shared a link to the Samsung Support Team to assist you with the Samsung account youmention, and any additional frustrations you may be experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Nate
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Thus is my 1st time buying a true flagship phone like this, coming from a S21 it's a night and day difference. I use it on Mint and couldn't be happier.
There's nothing it can't do so far.
I'm having trouble getting Telegram is my only hiccup so far.
There's nothing it can't do so far.
I'm having trouble getting Telegram is my only hiccup so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Fred
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
The new features and long battery life are awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Marija
from Sarasota
Expertise:Intermediate
Verified Purchase:Yes
The only downside, just like the 24 ultra, the pen falls out itself, don't not stay put and its easy to lose
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chacahoula, Louisiana
Expertise:Intermediate
Verified Purchase:Yes
So glad I got the S25 Ultra. A very refined device.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Eugene
from Fl
Expertise:Intermediate
Verified Purchase:Yes
Good product, 1tb memory for k4 is perfect size...
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Cesar
Expertise:Expert
Verified Purchase:Yes
Great all around. The cameras are amazing and the phone is very fast.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Cesar, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the amazing speed and camera quality of your device. We have provided links to the complete manual and Samsung Support Team to help you maximize your experience, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US