Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,125 Reviews)
Rating breakdown 20,125 reviews
5 Stars
17,270
4 Stars
2,182
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,097 out of
1,272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Josué
from Los ángeles
Expertise:Intermediate
Verified Purchase:Yes
Okay, I have not had any problems right now with my cell phone, I like it because it is not heavy.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Techworldwide
on November 29, 2025
Posted by: TECHWORLDWIN
[This review was collected as part of a promotion.] TECHWORLDWIN and all of your friends and relative friends and
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung
on November 30, 2025
Posted by: SamsungKing
[This review was collected as part of a promotion.] I've been a Samsung guy since the beginning and I won't change for a thing I started out with the S series and still rocking with it strong to this day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Camera
on December 1, 2025
Posted by: Love2art
[This review was collected as part of a promotion.] I love the camera on the S25 Ultra. Which is most of the reason I bought this phone again. I upgraded from the S21 Ultra recently. The only thing I don't like is the S pen seems cheap. My first one broke almost instantly (cracked) even though I only used it a couple times. And kept popping out of the storage spot.
Value
4
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Love2art, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device, and the enhanced capabilities. We have provided a link to an article to help you with the redesigned S Pen features and integrating them in to your usage. We have also provided a link to the Samsung Support Team if you have questions about your device, or want to explore options for the cracked S Pen you mention. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best business phone available
on December 1, 2025
Posted by: Redrum
[This review was collected as part of a promotion.] Definitely the better option if you need anything business related done. Compatible with all my applications assigned by the company.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi Redrum, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are enjoying the usage of your device for all of your work needs. We have shared a link to the complete manual for your device to help you discover additional features you may want to use like Galaxy AI, and best align the settings to your usage needs. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matthew B
from Duluth, MN
Expertise:Expert
Verified Purchase:Yes
I have been using the Galaxy since it's inception. This line keeps getting better as time goes on. This phone has a great battery, but my favorite is the camera. I take long exposure night photos, and people are always amazed. That's what I've come to expect from Samsung; Amazing things!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 20, 2026
Hi Matthew B, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying your new device, and that the camera is a special highlight for you. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI that can enhance your experience with your camera further. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25
on December 2, 2025
Posted by: LoveHard
[This review was collected as part of a promotion.] The Galaxy AI is useful in photo generation and photo generation only. Otherwise it is pretty much useless and I would appreciate the ability to completely turn it off.
The new OS is great though. I love how customizable the widgets and lock screen are. The camera is clear and the resolution quality is great.
Value
5
Response from Samsung USBy R&R Team, February 20, 2026
Hi LoveHard, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the usage of your device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not wishing to use every day. We have also provided a link to the Samsung Support Team for your convenience if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Really awesome phone. Fast and reliable.
on December 3, 2025
Posted by: Metechpro1988
[This review was collected as part of a promotion.] Have been a fan for Samsung phones more than 10 years. Started with Galaxy S5, did not miss any of them single series after that. Samsung beats everybody when it comes to make new phones with new technologies. I really do appreciate there for my updates pretty much every time. I like their security features on the phone too.
Used to be a big Gemini fan for AI now see the Galaxy AI is really awesome and very very friendly too. Almost took Gemini off using Galaxy AI. Pretty fast using Galaxy AI and gets my personalization data pretty quick. Thanks to Samsung for that .
Like their phone their technologies. Have three of them samsung tv at home. One of them is 8K neo q led and other two are 4k qled tv. Used Vizio TV before but with picture quality nobody come close to Samsung. Especially when it comes to use of their smart thing app. Really makes life so easy and convenient.
I really do appreciate Samsung for all this thinking about customer needs. Will be a big fan for Samsung.
Like their phone their technologies. Have three of them samsung tv at home. One of them is 8K neo q led and other two are 4k qled tv. Used Vizio TV before but with picture quality nobody come close to Samsung. Especially when it comes to use of their smart thing app. Really makes life so easy and convenient.
I really do appreciate Samsung for all this thinking about customer needs. Will be a big fan for Samsung.
Value
5
Written by a customer while visiting Samsung US