Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(19,912 Reviews)
Rating breakdown 19,912 reviews
5 Stars
17,130
4 Stars
2,157
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product.
(
995 out of
1,145)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Suziechapstick
Verified Purchase:Yes
The camera is so much worse than the previous versions. I'm so disappointed in this phone.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, November 17, 2025
Hi there Suziechapstick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your new device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features available on your phone, to help you capture the best possible photos and videos. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Franklin Castle
from New Jersey
Expertise:Expert
Verified Purchase:Yes
I feel so grateful to take the decision of changing to Samsung.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is okay
on November 16, 2025
Posted by: Golden
[This review was collected as part of a promotion.] Not too much upgrade from s24ulta but,it's still good phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on November 16, 2025
Posted by: Zuzuda
[This review was collected as part of a promotion.] I'm so excited with this S 25 ultra its more than I expected works perfectly and easy to set up
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra
on November 16, 2025
Posted by: Glockoverhere
[This review was collected as part of a promotion.] The Samsung S25 Ultra is a compact powerhouse with exceptional performance and impressive camera capabilities. Its display is bright and incredibly smooth, making everyday use and media viewing feel premium. The upgraded processor handles demanding tasks with ease, and the camera system produces sharp photos with excellent low-light results and much clearer zoom shots. Battery life remains strong throughout the day, and the device feels solid and refined in hand. Overall, it delivers high-end quality in every key area.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing all around
on November 17, 2025
Posted by: Jennabug
[This review was collected as part of a promotion.] The phone is a powerhouse all around. Simple to use and everyday i find new ways to improve the functionality of the phone. This has an amazing camera especially in low light. Zoom is great but loses a bit of details zoomed all the way but still worth every penny. The pen is an added bonus that I use everyday, whether for notes or games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on November 18, 2025
Posted by: Rabbit
[This review was collected as part of a promotion.] I use my phone for work.So far, it has been very good except for the 3 little bubbles on my screen this is a replacement phone so it's refurbished and wasn't completely new ..
Value
5
Response from Samsung USBy R&R Team, November 18, 2025
Hi there Rabbit, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the capabilities of your device for your work needs. We have provided a link to the Samsung Support Team to assist you if you are interested in discussing options for the bubbles you mention seeing on your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on November 18, 2025
Posted by: SammyGirl
[This review was collected as part of a promotion.] I've always loved Samsung Phone from the Note series and now the S series.
I'm learning more with galaxy AI feature and explore daily.
I love having the Spen and hope Samsung never gets rid of it !
Great Camera !!
I'm learning more with galaxy AI feature and explore daily.
I love having the Spen and hope Samsung never gets rid of it !
Great Camera !!
Value
5
Written by a customer while visiting Samsung US