Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,129 Reviews)
Rating breakdown 20,129 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,100 out of
1,276)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Hands down best phone on the market.
on October 10, 2025
Posted by: OGSamsunglifer
[This review was collected as part of a promotion.] My wife and I recently became parents and the camera on this phone takes the best pictures of our little family. While a cloud is a good back up the storage on this thing is holding thousands of pictures already.
Besides that the Gemini feature makes my life easier than ever before. If I have any questions I get answers in seconds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What an amazing phone this is
on October 10, 2025
Posted by: Sammyblue
[This review was collected as part of a promotion.] Over all this phone is just perfect from camera to processing power to display anti reflect coting and just perfect
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great choice and a beast of a phone
on October 10, 2025
Posted by: OhSoRio
[This review was collected as part of a promotion.] Genuinely have loved the ultra series of any generation, the 25 has given me the design that I have been asking for while not compromising on power and capabilities. My only gripe is not having air commands for the s pen but other than that I have no complaints. Maybe make some more color options that are vibrant. Kind of dull choices for the best phone in the lineup
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life
on October 10, 2025
Posted by: Drewski1987
[This review was collected as part of a promotion.] This device has perfect battery life when I use it daily. There is no moment where I need to recharge this phone during the day. The battery seems to give me at least 6 to 7 hours of screen on time. Once the system understands your usage then that's when it continues to be the best it can possibly be for my usage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Inconsistent
on October 10, 2025
Posted by: Steelerfan
[This review was collected as part of a promotion.] Very slow when I am on Yahoo News. Freezes and tells me to resubmit. Slow on other apps too. I don't know if it's Android that's the problem or something else. Android is very slow connecting in my car also.
Value
3
Response from Samsung USBy R&R Team, October 14, 2025
Hi there Steelerfan, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important an uninterrupted usage of your device is to you every day. We have provided a link to a few articles to help you maximize the speed, and troubleshoot the freezing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to offer additional assistance if you have questions or continue to experience this frustration with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is an amazing product
on October 10, 2025
Posted by: JLEB22
[This review was collected as part of a promotion.] I have used alot of the amazing features, used Galaxy AI for the first time to create an image and it gave me the exact image I was looking for.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone 😍😍
on October 10, 2025
Posted by: Neelaly
[This review was collected as part of a promotion.] I love the way u coukd customize every inch on this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the massive size love the customizations.
on October 10, 2025
Posted by: Stassi
[This review was collected as part of a promotion.] I’m obsessed with my Galaxy S25 Ultra!
I’ve had a lot of phones over the years, but nothing comes close to my S25 Ultra. It’s seriously a beast. The camera is insane every picture looks crystal clear, even in low light, and I’m constantly amazed at how detailed everything looks. The zoom is wild too; it’s like having a professional camera in my pocket.
It’s super fast and smooth, no lag at all, even when I’ve got a bunch of apps open or I’m editing photos and videos. The display is gorgeous ;bright, sharp, and the colors just pop. I also love how long the battery lasts. I can go all day and still have plenty left by bedtime.
And honestly, it just feels premium. From the design to how it handles everything I throw at it, it’s easily the best phone I’ve ever owned. Totally worth it.
If you’re thinking about upgrading do it. I switched 10 years ago from the other side and never been back. I been strictly galaxy over here!
Value
5
Written by a customer while visiting Samsung US