Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,128 Reviews)
Rating breakdown 20,128 reviews
5 Stars
17,271
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Great phone
on October 10, 2025
Posted by: SamsungUser4Life
[This review was collected as part of a promotion.] The Samsung phone just keeps getting better and better. The picture taking quality is out of this world. The storage is crazy also.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone! Better than Pixel 10 Pro XL
on October 10, 2025
Posted by: Drgero2
[This review was collected as part of a promotion.] I actually got Pixel 10 Pro XL in August when it was launched and didnt love the phone so I returned it and got 25 Ultra and it is a much better phone. Galaxy AI is leaps ahead of Pixel AI in all senses and makes it a much more fun phone to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smart, powerful, and absolutely stunning
on October 10, 2025
Posted by: ChickenNuggets123
[This review was collected as part of a promotion.] Galaxy S25 Ultra is everything you could want in a phone and then some. It’s fast, beautiful, and ridiculously capable. It feels like Samsung listened to every piece of feedback over the years and built their most refined, complete device yet. Whether you’re a tech lover or just someone who wants a phone that does it all, the S25 Ultra delivers. It’s more than just a smartphone it’s the best of what technology can be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not my favorite
on October 10, 2025
Posted by: Italy8JV
[This review was collected as part of a promotion.] The S22 I had definitely had a better camera. It was easier to navigate thru. Too many AI features on this model and the text messaging changed thru Google...hate it
Value
3
Response from Samsung USBy R&R Team, October 14, 2025
Hey Italy8JV, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a learning curve that causes some frustration as you best align the device to your preferences. We have provided a link to an article to help you with the camera of your device for the best possible photos and videos. We have also provided a link to the complete manual for your device to assist you further with the different settings for messages and additional uses of your phone. Lastly, we have provided a link to the Samsung Support Team if you have questions or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on October 10, 2025
Posted by: Jamie123
[This review was collected as part of a promotion.] I love the ai feature and it's camera is unbeatable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just totally awesome phone!
on October 10, 2025
Posted by: Ruby13
[This review was collected as part of a promotion.] I love my Galaxy ultra 25 especially since it has the AI can't live without it very practical very performance based great speeds for downloads no issues at all battery lasts expected I don't know how long I'll keep this phone because I could see it lasting a long time unless I upgrade to a 26
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The BEST cell phone hands down! Incrementally bet
on October 10, 2025
Posted by: Edspocketbrain
[This review was collected as part of a promotion.] I use my phone in the course of my ministry activities and to keep up with my grandchildren scattered across the American south. I'm intrigued by the possibilities that Galaxy AI brings to bear. Having immediate and full access to my contacts, documents, business information, and professional office applications on the go has fundamentally altered the way I conduct my business. In addition to all of that, I discovered that the camera suite on this beast actually does a better job of capturing video of our worship services than our dedicated equipment. No one in the USA has a better primary camera (200mp.... come on!!), and the latest upgrade to the software suite and the UI overlaying Android 16 is unsurpassed in the industry.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best model yet
on October 10, 2025
Posted by: BPR325
[This review was collected as part of a promotion.] This phone is amazing! First of all, it has a nice sleek look. It's very durable. I've dropped it a few times and barely a scratch! AI is my new best friend with this phone. I ask many questions and get pretty good responses. Also, as a photographer, this is by far the best galaxy camera yet!
Value
5
Written by a customer while visiting Samsung US