Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,128 Reviews)
Rating breakdown 20,128 reviews
5 Stars
17,272
4 Stars
2,183
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3
Why take away good things?
on October 3, 2025
Posted by: OneBlessedLady
[This review was collected as part of a promotion.] I think that my device is okay but you took away live messages and the Bluetooth option for S Pen. I was really upset and frustrated when I realized that you get away with these things I understand that I'm part of the small percentage of people who actually used it but those small percentage matter. So my review is based off of my disappointment pretty much but I will say I do like the flat screen better than the raised screen on the Samsung Galaxy s22 Ultra. The reason that I upgraded was because my phone got cracked on the screen and my husband and I thought it was a good idea to go ahead and upgrade so we did and then I find out that you did away with some features and I really want to go back to the Samsung Galaxy s22 Ultra but if he could upgrade if you could maybe do some software changes Maybe if that's possible maybe you could give back the loud messages cuz I really enjoyed that
Value
3
Response from Samsung USBy R&R Team, October 3, 2025
Hello OneBlessedLady, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device no longer has features you have used in the past, and enjoyed with previous devices. We have provided links to an article to help you with the redesigned S Pen features of your device, hand gestures, and voice commands you can use with your phone, and additional settings and features you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the AI features!
on October 3, 2025
Posted by: MojoInFlo
[This review was collected as part of a promotion.] My Galaxy S25 Ultra is great for gaming and especially when using the AI features and capabilities. I've made some short videos and used AI to write emails and improve condolences. I wrote one condolence and let AI tweak it and my folks on Facebook were so heartened by it. I also took pictures of my grandson and converted it to an AI image.
Speaking of pictures, I'm not a picture taking person but the ones I've shared had comments about how great they came out. I've even effortlessly streamed videos and pictures to my Samsung TV and laptop Book4.
The screen seems to have better pictures and the sound that comes from my S25 Ultra's speakers are clear and loud. The best part is the Samsung ecosystem that connects effectively to my Samsung's Watch 7, Ring, laptop and TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on October 3, 2025
Posted by: Dipshi0723
[This review was collected as part of a promotion.] This mobile is world's best mobile. I am loving it. ❤️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on October 3, 2025
Posted by: Bella1
[This review was collected as part of a promotion.] Love this phone. I love the quick notes I can take with the stylus. The photos are awesome. The storage is grwat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone in the Market
on October 3, 2025
Posted by: Enrique
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has been nothing short of exceptional for me, easily one of the most complete smartphones I’ve ever used. The first thing that stands out is the display – it’s incredibly bright, sharp, and smooth, making everything from scrolling through apps to watching videos feel immersive. Colors are vibrant yet natural, and outdoor visibility is excellent, which makes it easy to use even in direct sunlight. The battery life has also been impressive. Even with heavy daily use, it consistently powers through the day without any worry, and standby time has been surprisingly strong as well.
The cameras are another highlight. Every shot, whether in daylight or at night, comes out detailed and crisp. The zoom capabilities feel unmatched, and low-light performance produces clear photos without much effort. It’s the type of camera system that makes you want to capture more moments just because you know the results will be stunning.
The audio quality is equally noteworthy. Speakers are full and balanced with a clear richness, making both music and videos enjoyable without headphones. Pair that with software that feels fluid, refined, and packed with thoughtful features, and the overall experience feels polished from top to bottom.
Overall, the S25 Ultra has been reliable, powerful, and genuinely enjoyable to use every single day.
Value
5
Written by a customer while visiting Samsung US
Posted by: Katlen
Verified Purchase:Yes
It work realy good take time to get use to it good
Written by a customer while visiting Samsung US
Posted by: Raymel
Expertise:Intermediate
Verified Purchase:Yes
On time ,
Was what I want
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty neat phone
on October 3, 2025
Posted by: Ninja2025
[This review was collected as part of a promotion.] What I'm use most on s25 ultra is Gemini. Samsung AI seems to get me. Makes so much stuff easier.
My phone operated really smooth and pretty fast. Love it and would totally recommend it
My phone operated really smooth and pretty fast. Love it and would totally recommend it
Value
4
Written by a customer while visiting Samsung US