Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,129 Reviews)
Rating breakdown 20,129 reviews
5 Stars
17,272
4 Stars
2,183
3 Stars
388
2 Stars
127
1 Star
159
86%of customers recommend this product.
(
1,098 out of
1,276)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Love the bigger screen. Great phone
on September 15, 2025
Posted by: Budda85clayton
[This review was collected as part of a promotion.] The picture quality on the movies and YouTubes i watch are great. Great mobile game graphics,nice and clean and clear.
Love the s-pen Great for typing messages and sometimes playing my games. The camera takes beautiful pictures that are full of life and color and see great detail. Love the panoramic view on the camera. Take in the scene of nature.
Love the s-pen Great for typing messages and sometimes playing my games. The camera takes beautiful pictures that are full of life and color and see great detail. Love the panoramic view on the camera. Take in the scene of nature.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
So disappointed
on September 15, 2025
Posted by: LaLaLisa80
[This review was collected as part of a promotion.] I'm usually one of the first to get the next device. So, I of course purchased the S25 Ultra. I'm so disappointed the S Pen has no Bluetooth. The pen worked great for taking photos and loved gestures. The pen doesn't work well with several types of cases with magnets in them. I preferred the 24.
Value
3
Response from Samsung USBy R&R Team, September 18, 2025
Hi there LaLaLisa80, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when features you have used with your previous devices have been changed or redesigned. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with the camera of your device. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best Phone of my life.
on September 15, 2025
Posted by: ChzErick
[This review was collected as part of a promotion.] The truth is I was undecided whether to buy this cell phone or one from a very recognized brand like Samsung, but when I saw what Samsung offers I was truly impressed since the phone is so amazing, its megapixel capacity is incredible and speaking of Galaxy IA, the best, honestly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I ever had
on September 15, 2025
Posted by: LoyalGalaxyUser
[This review was collected as part of a promotion.] This phone just feels premium all around. The screen is gorgeous, the camera system is next-level, and the Galaxy AI actually makes life easier instead of being a gimmick. It’s not a small phone and definitely not cheap, but if you love taking photos, shooting videos, or just want the smartest phone out there, the S25 Ultra is worth it.
Bottom line: amazing camera, powerful AI, and a phone that feels like it’s ahead of its time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra is amazing!
on September 15, 2025
Posted by: Hwsidd
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is amazing! The display makes streaming, gaming, and movies feel next-level, and everything runs super smooth. Galaxy AI has been a huge boost for my daily productivity—helping me stay organized and get work done faster. It’s powerful, fun, and makes both work and play effortless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI Makes Everyday Tasks Effortless
on September 15, 2025
Posted by: W0mb4t
[This review was collected as part of a promotion.] I’ve been using my Samsung device daily for both work and personal life, and the integration of Galaxy AI has made a noticeable difference. The AI-assisted features feel natural and intuitive—whether I’m summarizing notes, translating content in real time, or using text editing tools, everything flows faster and smoother.
For entertainment, the display and performance shine when streaming movies or gaming, with Galaxy AI helping me quickly find what I want or adjust settings intelligently. At work, I use the device for multitasking, and AI-powered suggestions help me stay productive without losing focus.
Battery life, speed, and camera quality are already excellent, but the added AI enhancements make the experience stand out even more. It feels like the device learns and adapts to me, not the other way around.
Overall, Galaxy AI takes an already powerful Samsung device and makes it feel smarter, more personal, and future-ready.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new S25 Ultra!
on September 15, 2025
Posted by: Jai1977
[This review was collected as part of a promotion.] I am about 1 month into to having my new S25 Ultra and I am happy with it just as I have been with all of my Samsung device that I have had. I have the Galaxy watch Ultra (7) along with the Buds Pro 3 and the A9+ tablet and I am happy with all of them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market
on September 15, 2025
Posted by: StonedPatsFan1
[This review was collected as part of a promotion.] I love the battery life the size and weight and the smoothness of the way it functions.
The Galaxy AI is amazing and love all its features thanks samsung for a superb device.
The Galaxy AI is amazing and love all its features thanks samsung for a superb device.
Value
5
Written by a customer while visiting Samsung US