Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,149 Reviews)
Rating breakdown 20,149 reviews
5 Stars
17,285
4 Stars
2,186
3 Stars
390
2 Stars
127
1 Star
161
86%of customers recommend this product.
(
1,105 out of
1,284)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Love this product.
on September 15, 2025
Posted by: Montty
[This review was collected as part of a promotion.] I love the NEW AI FEATURES IN THIS PHONE. I.LOVE ANYTHING MADE BY SAMSUNG.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera and Pen.
on September 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone has really great fixtures. For my job, I use it to review plans and use the pen to show marks on drawings or highlight photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's not as good as s24
on September 15, 2025
Posted by: Creed13
[This review was collected as part of a promotion.] Camera issues, phone update troubles plus software not authorized to be installed during download update being installed. Also information being removed during update installation. Bigsby have to be completely redone every time update is done.
Value
3
Response from Samsung USBy R&R Team, September 16, 2025
Hey Creed13, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not operating as intended or expected. Without knowing what frustrations you are experiencing with your camera, or the software of your device, we have provided a link to the Samsung Support Team. They can help determine the root cause of your frustrations and help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product!!
on September 15, 2025
Posted by: Jking03
[This review was collected as part of a promotion.] This phone is amazing it has everything i need and more. The camera is amazing! The quality is awesome!! The AI features are great as qell!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Had all the galaxy n will continue
on September 15, 2025
Posted by: JUSTJAY
[This review was collected as part of a promotion.] Always had the galaxy..notes.. s22 etc
Always been a fan n Always will.
Much thanks for this phones.
Always been a fan n Always will.
Much thanks for this phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market
on September 15, 2025
Posted by: Bobby2567
[This review was collected as part of a promotion.] The S25 seems to be the most powerful phone on the market. The galaxy AI features make this phone a must have for daily usage. It makes your day to day life easier. I can confidently say i use the AI features daily.
The S25 is amazing for gaming and streaming videos. There is zero buffering and the battery life on my s25 last all day even with streaming or gaming each day!
After using the S25 Ultra is will never switch to another phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great AI Features
on September 15, 2025
Posted by: My1phone
[This review was collected as part of a promotion.] The AI features help me with work and streaming, and higher Education programs, the new s25 Ultra is amazing the size reminds me of the Note 20 all of the new features of this phone is top tier, would highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, minor cons
on September 15, 2025
Posted by: CharlieX83
[This review was collected as part of a promotion.] I really like the s25 ultra. Is a great phone with fast speeds and a lot of multitask handling. I would love a more polished version of oneUI with widgets and icons, the actual ones are very plain and rough the pill shape looks horrible. I would like a more stylish approach, and definitely a better charging speed, 45W is already outdated. But overall a magnificent phone that I wouldn't change for other one.
Value
4
Written by a customer while visiting Samsung US