Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,183 Reviews)
Rating breakdown 20,183 reviews
5 Stars
17,316
4 Stars
2,188
3 Stars
391
2 Stars
127
1 Star
161
86%of customers recommend this product.
(
1,110 out of
1,289)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Impressed by new S25 ultra/Galaxy AI
on August 21, 2025
Posted by: Tj5280
[This review was collected as part of a promotion.] I'm blown away by the S25 Ultra! 🤩 Didn't expect such a leap from the recent Galaxy releases, but wow. The speed is incredible for gaming and apps. It's a bit bigger than I thought, but that's it! Streaming is flawless, setup was a breeze, and the Galaxy AI features are a game-changer. Typing, communicating, editing photos, creating images – it's all so easy! Plus, the storage upgrade is a dream. Seamlessly connects to all my devices. Totally satisfied! 🙌 #S25Ultra #GalaxyAI #TechReview #Smartphone #Upgrade #Technology #Mobile
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Amazing
on August 21, 2025
Posted by: Tug0942
[This review was collected as part of a promotion.] This phone is absolutely amazing! It runs so fast and the camera is so clear and vivid just like the screen display. Well worth the money!
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike f
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
One of the fastest phones you can get with the best screen you can get. The most complete software in the Android world. Great reception. A little chonky. Loss of Bluetooth in the pen is disappointing.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone!
on August 21, 2025
Posted by: Nurse4Life
[This review was collected as part of a promotion.] I've had my S25 Ultra for about a year and I can't think of too many negatives. It has all the features you need and many more you didn't even know you needed.
The battery life is amazing, even with some apps running all the time. It's a large-screen phone, so it's a little heavy. I haven't found a case that I "love" for it yet. The thick ones don't allow for wireless charging (unless you add a magnetic ring on the back) and the thin ones don't protect anything.
A great feature is the "Galaxy AI". With an easy selection, I'm able to ask Gemini for help. My favorite thing to use the AI feature for is recipes. I tell it the ingredients I want to use and it gives me recipe suggestions! It doesn't get any easier than that, IMHO!
Overall, I have really enjoyed owning this phone.
The battery life is amazing, even with some apps running all the time. It's a large-screen phone, so it's a little heavy. I haven't found a case that I "love" for it yet. The thick ones don't allow for wireless charging (unless you add a magnetic ring on the back) and the thin ones don't protect anything.
A great feature is the "Galaxy AI". With an easy selection, I'm able to ask Gemini for help. My favorite thing to use the AI feature for is recipes. I tell it the ingredients I want to use and it gives me recipe suggestions! It doesn't get any easier than that, IMHO!
Overall, I have really enjoyed owning this phone.
Value
4
Response from Samsung USBy R&R Team, August 21, 2025
Hey Nurse4Life, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how happy you are with the usage of your device, and finding Galaxy AI so helpful for a range of daily tasks including finding recipes. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on August 21, 2025
Posted by: Cattywampus11
[This review was collected as part of a promotion.] Great phone for everyday use but the ai features are my favorite specifically circle to search and generative edit
Value
5
Written by a customer while visiting Samsung US
Posted by: Jorge
from LaGrange, GA
Expertise:Intermediate
Verified Purchase:Yes
Loved the experience and my phone. It's definitely the best option I could've made!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm getting the device set up and already fell in
on August 21, 2025
Posted by: ScootyP624
[This review was collected as part of a promotion.] Still unboxing and am already loving the upgrades over my S24 ultra. Especially to the Galaxy AI features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on August 21, 2025
Posted by: Dough12
[This review was collected as part of a promotion.] I've had all the Ultra models from the S20 to this new S25 Ultra. The phones keep getting better, especially since AI has started to run everything. It's fast and does everything I need it to do as far as operating smoothly.
I have had some problems with taking pictures. One of the main reasons I keep updating year after year, is because I love photography and these cameras are great. It's been really hard to take night pics with the S25 Ultra because it just doesn't seem to wanna focus the way it's supposed to. I hardly have any problems during the day but night time shots are a pain to take.
Another feature I loved to use was using the S-Pen as a remote shutter. This really comes in handy if you're taking night time photos, especially of the stars, meteor showers, or trying to catch the Northern Lights. I got to capture some good photos of the Northern Lights, right here in Kentucky on this phone. It really did a great job. The S-Pen as a remote shutter feature was removed and it was almost a deal breaker for me. I use my Galaxy watch 5 Pro as the remote shutter now but I still don't like it as good as I did the S-Pen for this function.
AI is changing the way we do everything. The new AI search engine is very detailed. Maybe a little too detailed. There's ways to fix that though. All in all it's an awesome phone. It's fast in every category you can think of. I can't wait to see what the S26 Ultra has to offer.
I have had some problems with taking pictures. One of the main reasons I keep updating year after year, is because I love photography and these cameras are great. It's been really hard to take night pics with the S25 Ultra because it just doesn't seem to wanna focus the way it's supposed to. I hardly have any problems during the day but night time shots are a pain to take.
Another feature I loved to use was using the S-Pen as a remote shutter. This really comes in handy if you're taking night time photos, especially of the stars, meteor showers, or trying to catch the Northern Lights. I got to capture some good photos of the Northern Lights, right here in Kentucky on this phone. It really did a great job. The S-Pen as a remote shutter feature was removed and it was almost a deal breaker for me. I use my Galaxy watch 5 Pro as the remote shutter now but I still don't like it as good as I did the S-Pen for this function.
AI is changing the way we do everything. The new AI search engine is very detailed. Maybe a little too detailed. There's ways to fix that though. All in all it's an awesome phone. It's fast in every category you can think of. I can't wait to see what the S26 Ultra has to offer.
Value
4
Written by a customer while visiting Samsung US