Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(29,812 Reviews)
Rating breakdown 29,812 reviews
5 Stars
25,579
4 Stars
3,367
3 Stars
562
2 Stars
149
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3
Ai-forward
on August 17, 2026
Posted by: LoveMySamsung
[This review was collected as part of a promotion.] I need a sleek, ai-forward device that is head of its class. Therefore, I chose Samsung S-25 Ultra.
Value
3
Response from Samsung USBy R&R Team, August 20, 2026
Hi there LoveMySamsung, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are enjoying the usage of your new device, and finding Galaxy AI so helpful for your needs. We have provided links to the complete manual and the Samsung Support Team to help you customize your device, and answer any questions that may arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is good
on August 17, 2026
Posted by: Larlesseh
[This review was collected as part of a promotion.] I chose samsung because it a great company but samsung need to improve the camera on the phone and the TV need to be a little brighter.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung
on August 17, 2026
Posted by: Damiina
[This review was collected as part of a promotion.] I chose this phone because of the built-in pen. It may be a silly reason, but it was nostalgic to me. It reminded me of the Blackberry, which I was too poor to afford. The Blackberry reminded me of TV shows I grew up watching. So, using the pen makes me feel both futuristic and reminiscent.
I love to use the pen to make quick notes and to draw, and it makes some games so much easier to play. However, I drop my phone a lot, which turned out to be detrimental to the poor plastic pen.
The case I got protects it well, but the pen thing came out sometimes when it fell. On one warm spring day, while looking through treasures at a thrift shop, the phone jumped from my hand, the pen flew out and cracked in half. I was able to fix it with super glue, and it still works! I think the pen could have been made with NOT plastic for the price of the phone, and then perhaps the risk of breakage would be mitigated.
I havent had many other issues with the phone. It is durable enough for me, which is saying a lot. It takes awesome pictures and videos. I really am quite in love with this phone.
I forget it sometimes, but I know it will wait until I return to it, and it will more than likely still be charged. I can listen to videos almost all day before I have to charge it. And even at 15% battery life, it tells me I still have 2.5 hours of play time.
Neat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pure Exquisiteness
on August 17, 2026
Posted by: Morphius
[This review was collected as part of a promotion.] I chose this device because I have been a fan of Samsung for years. And to be expected, I was not disappointed. The only thing thst I did not like is not having the funds to get one with more storage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but requires a larger battery
on August 17, 2026
Posted by: aman17
[This review was collected as part of a promotion.] The overall experience with this device is quite impressive, offering a smooth and responsive performance for all tasks. Its display is a true highlight, delivering vibrant colors and sharp details that enhance any content. The camera system captures stunning photos with remarkable clarity and versatility. While many aspects of this phone are excellent, the battery life could be improved to better suit extended usage. Nevertheless, it remains a compelling option for those seeking a feature-rich and capable smartphone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on August 17, 2026
Posted by: BLADE1001
[This review was collected as part of a promotion.] This device really helps with my everyday needs. I sometimes use it for my homework as a mini computer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerhouse Performance and Pro-Grade Camera
on August 17, 2026
Posted by: Samsunglover
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because I needed a phone with serious processing power and a top-tier camera, and it delivers on every front.
Between handling daily work tasks and multitasking, the speed is lightning fast with zero lag. The camera system is phenomenal for shooting clear, high-quality videos and photos on the go. When it is time to unwind, the bright, vibrant display makes watching videos and streaming content an absolute pleasure. It effortlessly balances heavy productivity with everyday use, making it the ultimate all-around daily driver.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This my first Ultra
on August 17, 2026
Posted by: Jen2026
[This review was collected as part of a promotion.] I chose the S25 Ultra because of the S pen. I thought it would let me take pictures without me holding my phone. It does not, amd I was not i formed of this when purchasing my phone. I do love this phone except it is too big. I like to text with one hand, not both.
Value
4
Written by a customer while visiting Samsung US