Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(29,013 Reviews)
Rating breakdown 29,013 reviews
5 Stars
24,861
4 Stars
3,245
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3
Jesus Irizarry Review
on September 15, 2025
Posted by: Chapone73
[This review was collected as part of a promotion.] Having phone issues that started a couple months ago. Been waiting for an update to fix it.
Value
3
Response from Samsung USBy R&R Team, September 17, 2025
Hi Chapone73, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. Without knowing the details of your frustration with your device, we have provided a link to the Samsung Support Team. They can assist you in working towards a resolution for any frustration you are experiencing. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Inside components held up to being runover
on September 15, 2025
Posted by: Miketech
[This review was collected as part of a promotion.] Amazing frame quality. I left it on top of my car 6 months ago and it fell off onto the highway. When I realized it and went back to it the front and back screen was smashed but the inside was still perfectly fine. Insurance fixed it and it worked perfectly again. Thanks samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy yet!!
on September 15, 2025
Posted by: ThePrimeGamer
[This review was collected as part of a promotion.] I've had my Galaxy S25 ultra since they came out, and so far its still running smoothly just like the day I bought it. Its been a great help through my daily life from work to just entertainment. I'm able to take quick notes on a fly using my S-Pen and playing games have ran so much smoother then any other phone I've had in a while. The camera as well is perfect for when im out on a hike, I'm able to use the 500MP camera to get super clean crisp photos of the landscape or any animal I see. Also when im stuck needing an answer to any question, instead of googling and having to search anything the new Gemini Ai is always quick and really efficient in getting me the answers I need, or even if im bored its fun to explore and pose random questions to it to see how it can comprehend them and it never fails. Over all my time with the phone has been really enjoyable and I would recommend it to anyone who loves their current Galaxy phone and what's an amazing upgrade. Or even if you're trying to fine a new phone to switch over too that fits you I would definitely give it a try, you won't be disappointed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
User friendly best phone on the market.
on September 15, 2025
Posted by: Knight126
[This review was collected as part of a promotion.] Ai works better than Google to me personally use it daily for work and finding different options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung girl
on September 15, 2025
Posted by: Condongirl86
[This review was collected as part of a promotion.] I love the stylist pen and how easy it is to navigate. I wish when it updated though it didnt add unwanted games that you have to go back threw and delete. Samsung galaxy girl threw and threw!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest phone of all time
on September 15, 2025
Posted by: Catolyx
[This review was collected as part of a promotion.] I love this phone so much, it is so much better than any other I have ever used or seen used. I use all the features including galaxy ai almost every day and it makes life so easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the phones features. The quality is amazing
on September 15, 2025
Posted by: Shorty2Love
[This review was collected as part of a promotion.] I'm not to familiar with AI feature. I personally don't use it, I know of it and the thing's I've heard about it are all great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone all the way around
on September 15, 2025
Posted by: Rednck01
[This review was collected as part of a promotion.] Great phone good picture quality fast and features for days
Value
4
Written by a customer while visiting Samsung US