Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(21,132 Reviews)
Rating breakdown 21,132 reviews
5 Stars
18,134
4 Stars
2,299
3 Stars
410
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,120 out of
1,299)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
S25 ultra on getting better
on July 22, 2025
Posted by: Hellking07
[This review was collected as part of a promotion.] This is my first Samsung phone and I have lots of expectations for it. In past I have always used OnePlus and decided to switch to Samsung S25 ultra. I am amazed with the UI and the features it includes in the device and it's a little change from fast charging on OnePlus 9 pro but love that a full charge can lasts me whole day and more with my day to day use. I am still getting use to new features and exploring many more to come.
Value
4
Response from Samsung USBy R&R Team, July 24, 2025
Hi there Hellking07, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the inital setup and usage of your device, and finding it an easy transition to the new operating system. We have provided links to the complete manual for your device to help you with the different features of Galaxy AI among others, and to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This is my favorite phone out of the Samsung model
on July 22, 2025
Posted by: Faithnu206
[This review was collected as part of a promotion.] GALAXY AI... I'VE BEEN LEARNING ABOUT HISTORY, PLACES, FOOD AND EVERYDAY LIFE STUFF WITH AI. I'M GROWING AS A PERSON DUE TO A APP. MY NEW PHONE IS A AWESOME COMBINATION OF TREATS AND USABLE APPS, WITH A VERY FASHIONABLE DESIGN.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!!
on July 22, 2025
Posted by: Mommom
[This review was collected as part of a promotion.] I love this phone. This is the latest of many Samsung phones that I have owned, starting with the Note 10. I use my phone for all tap and pay transactions using Samsung wallet. The security is awesome. I also use AI for searches . Love the screen size of my phone. Especially love the in the case pen. I am either using this phone or my Galaxy 9 ultra tablet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Durable and fast!
on July 22, 2025
Posted by: Penderagon
[This review was collected as part of a promotion.] Samsung Galaxy phones never fail to impress, from the durability to the operating speed, these phones will remain in my hand forever. Coming from the Z fold 6, it is very nice to get back to the basics with this Note like device. The new Gemini Galaxy AI is also a huge step up from the old Bixby!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Jury Still Out
on July 22, 2025
Posted by: 17yankee
[This review was collected as part of a promotion.] I upgraded from the S23 Ultra to the S25Ultra for the better phone and the Galaxy AI features. So far, I haven't seen much difference between the models. I suspect Im not yet using/aware of all of the features of this new one.
Value
4
Response from Samsung USBy R&R Team, July 24, 2025
Hi there 17yanKee, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time to discover thenew features, and align the settings to your preferences. We have provided a link to the complete manual for your device to assist you with this exploration, and another to the Samsung Support Team to help answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Top-notch
on July 22, 2025
Posted by: Thoreshoes
[This review was collected as part of a promotion.] Started using galaxy AI and I'm impressed with its capabilities thus far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone of the year
on July 22, 2025
Posted by: CJNINJA007
[This review was collected as part of a promotion.] Best display, and processor. The anti reflective coating on the screen is the best. And the S pen makes this phone the best phone of the year for power users.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about Samsung devices
on July 22, 2025
Posted by: MaryJane
[This review was collected as part of a promotion.] Samsungs is what I mainly have I don't like to use any other products
Value
5
Written by a customer while visiting Samsung US