Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(21,227 Reviews)
Rating breakdown 21,227 reviews
5 Stars
18,212
4 Stars
2,314
3 Stars
412
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,123 out of
1,302)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Great phone
on June 30, 2025
Posted by: Lort420
[This review was collected as part of a promotion.] Very good phone overall I have had no problems with it can't wait to see what the s26 Ultra looks like
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing, stunning screen.
on June 30, 2025
Posted by: Ogabo1988
[This review was collected as part of a promotion.] I love the Galaxy AI experience. It offers many features that make my day great. It also makes my daily life easier. Optimizing my time while using my creativity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung phone has great sound quality.
on June 30, 2025
Posted by: Bigdave
[This review was collected as part of a promotion.] I like Galaxy AI haven't. The picture quality is so great I love taking on my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very reliable
on June 30, 2025
Posted by: Power1
[This review was collected as part of a promotion.] The AI is new to me I am not sure how I can benefit from it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
STYLUS***YES
on June 30, 2025
Posted by: Sleptwell
[This review was collected as part of a promotion.] The Galaxy AI gives me the best possibilities for every thought I have to build my business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have had S25 ultra for 2 months now.
on June 30, 2025
Posted by: Boater
[This review was collected as part of a promotion.] The Galaxy-Ai is very helpful. I use my phone for talk & text as well as a multitude of other functions such as streaming videos, tacking photos & videos. I also email & utilìze video conversations. The phone is a solid build quality & has never let me down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but downgrade from its predecessors
on June 30, 2025
Posted by: JazzDog
[This review was collected as part of a promotion.] Overall the phone is great has good stability never freezes but some of the features were downgraded. As many know, the bluetooth spen removal was terrible and quite the downgrade. Additionally the optimized cameras are good but nothing compares to the quality you would have with the 10x natural camera on s22 and s23 ultra. Felt the downgrade there. Galaxy AI is great useful feature day to day to clarify information and be informed. Not sure if worth the upgrade but testing it. Hopefully I can get good value for the next model.
Value
3
Response from Samsung USBy R&R Team, July 3, 2025
Hey JazzDog, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand that changes to the features of your device can cause frustration as you realign the settings and integrate new features in to your usage. We have provided a link to an article to help you with the S Pen of your device. We have also shared a link to an article to help you with the camera settings and features of your device for truly stunning photos and videos. We have lastly, provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
All great except lack of an Aux cord port
on June 30, 2025
Posted by: Clonecaptian
[This review was collected as part of a promotion.] Ive used all the features on this phone and they are fantastic!
the Galaxy AI is somewhat usefull, being able to easily reverse image search is nice, but the lack of a port for audio cables really sucks and is inconvenient i hope they find a way to have it on the next phone models
the Galaxy AI is somewhat usefull, being able to easily reverse image search is nice, but the lack of a port for audio cables really sucks and is inconvenient i hope they find a way to have it on the next phone models
Value
4
Written by a customer while visiting Samsung US