Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,996 Reviews)
Rating breakdown 28,996 reviews
5 Stars
24,847
4 Stars
3,242
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Good features
on November 7, 2025
Posted by: Newtosamsung
[This review was collected as part of a promotion.] The galaxy AI i havent used but everything is good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing upgrade!
on November 7, 2025
Posted by: DarkLight20
[This review was collected as part of a promotion.] I recently upgraded from owning a S25 to switching to a S25 Ultra. I couldn't be happier. While I loved the S25 the improved camera and battery were features I couldn't live without. The Galaxy AI is second to none and gets the job done. I don't see myself using anything else as my daily driver for quite some time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best bday gift ever from my girlfriend
on November 7, 2025
Posted by: Cmax
from Seattle, WA
Expertise:Expert
This is the best phone I've ever had by a long shot. Amazing performance, size, resolution and user experience.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing choice for an smartphone!
on November 7, 2025
Posted by: Coko2507
[This review was collected as part of a promotion.] This phone has literally EVERYTHING! The Galaxy AI component raises the level of usage in an smartphone. It really feels smart.
Value
5
Written by a customer while visiting Samsung US
Posted by: Bernae
Verified Purchase:Yes
There's nothing I don't love about this phone. I have really been missing out and look froward to the upcoming S26 because I'll definitely be getting one!
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a true phone with tablet like capa
on November 7, 2025
Posted by: Captmelo2
[This review was collected as part of a promotion.] I use my phone for work and for personal use. Being able to have multiple sim cards and an easy way to choose which line I'm using is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very solid high end phone
on November 7, 2025
Posted by: Samofthesea123
[This review was collected as part of a promotion.] Upgrading from a small size Galaxy S22 was a a welcome change. The screen real estate is nice but very accessible. The phone is still light and just sleek in all ways. Camera, screen, metal, everything is just on point, it's peak Samsung, very nice .
The software im used to and like but the new Galaxy AI features are quite cool like the image editing , call transcription and translation, some really cool features could come out here.
The link with windows on windows 11 is impeccable and works perfectly.
All around beautiful phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Facing issues with wide angle camera
on November 7, 2025
Posted by: MANOHAR
[This review was collected as part of a promotion.] Whenever I am taking wide angle shots and and micro shots my camera is acting very weird its unable to focus and internally its shaking very vigorously to the point I can't even take a shot using my phone camera.
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey Manohar, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the camera of your phone is to you, and wanting the best possible photos every day. We have provided links to a few articles to help you resolve this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US