Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(22,007 Reviews)
Open Ratings Snapshot
Rating breakdown 22,007 reviews
5 Stars
18,875
4 Stars
2,407
3 Stars
427
2 Stars
134
1 Star
164
86%of customers recommend this product. 
(
1,124 out of 1,303
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Love the camaras on this phone. Excellent pictures
on June 21, 2025
Posted by: Liz777
[This review was collected as part of a promotion.] Use my device for gaming, it has excellent speed and colors are very bright. AI is great for whatever questions you might have and great help with phone functions.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra and AI
on June 21, 2025
Posted by: KEN5941
[This review was collected as part of a promotion.] I upgraded to the S25 Ultra for the specific purpose of discovering. AI. It worked I have learned a great deal about AI .
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great freture
on June 21, 2025
Posted by: Tate
1-800-SAMSUNGFocus your review on your hands-on experience with the product.
Avoid mentioning shipping, service, or promotions.
Please contact us instead at 1-800-SAMSUNG for assistance.
Do not mention retailers, other brands, the specific price you paid, or other website/links.
Do not include personal information such as email addresses or full names.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone. So happy with it.
on June 21, 2025
Posted by: Cupcake
[This review was collected as part of a promotion.] Im so glad I traded in my phone. Galaxy AI is one of my favorite features along with audio and the color. It's a great phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
this product has some great features
on June 21, 2025
Posted by: chataqua18
[This review was collected as part of a promotion.] The accessibility features of this phone make it an ideal choice as I am able to do everything using voice commands and, in the process gain something more than a "expensive paper weight ". Even my pix come out crystal clear on the 1st try. I have, however run into some problems with being heard through static and sounding "muffled" Through 2 Samsung 25 Ultra phones and across 2 mobile carriers. Whether I'm using Google assistant, Gemini or Samsung's voice-to-txt, I get lot more accomplished and now understand how ppl get so 'attached to their cell phones.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone, the best
on June 21, 2025
Posted by: REKON1
[This review was collected as part of a promotion.] Ever since I got my upgrade I've been beyond satisfied. Quality in the out put is perfect. I love how I have many options on how to customize. So many add ons. The best is the picture Quality. I take advantage of the zoom and amazed by the clarity. Social media picture are always on point. My kids live watching YouTube because the sceen is so big. Thank you samsung for an outstanding product.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I've ever had!
on June 21, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I've never had a faster or more streamlined phone that I can rely on daily. The camera is fantastic and the built quality makes me confident that it will last a long time!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Tell Me AI
on June 21, 2025
Posted by: Easyone
[This review was collected as part of a promotion.] Love the phone it's fast and clear photos plus if you're doing something or even going somewhere plus it will tell you anything you ask thought at first it was creepy but now I love it makes everyday easy.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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