Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(21,893 Reviews)
Rating breakdown 21,893 reviews
5 Stars
18,821
4 Stars
2,392
3 Stars
416
2 Stars
122
1 Star
142
87%of customers recommend this product.
(
1,018 out of
1,172)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
S25 Ultra – AI Magic with a Side of Drama 😉
on June 15, 2025
Posted by: AndiAndroidLover
[This review was collected as part of a promotion.] I’ve had the Galaxy S25 Ultra for a bit now, and honestly? I’m kinda obsessed. The screen is 🔥 — crisp, bright, buttery smooth. Everything just looks better on it (including me 📸). The camera is insane, and the Galaxy AI tools? 👏 Surprisingly useful. I didn’t think I’d care, but now I’m over here having my phone summarize articles and magically clean up photos like some techy little wizard 🧙♂️.
Now for the real talk: every once in a while, it just… freezes. 😐 Not during anything major — just random “I need a moment” vibes. I’ll be opening an app or scrolling, and boom — it pauses like it's rethinking its life. Not a dealbreaker, just one of those "sigh, okay babe” quirks. 🙃
Despite that, I adore this phone. It’s sleek, smart, and makes my chaotic little life feel more put together than it actually is. When it’s on its game (which is most of the time), it feels like magic in my hand ✨📲.
Would I recommend it? Yep. Just know it’s a genius with a hint of drama — like most of us, honestly 💁♀️.
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hey there AndiAndroidLover, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are so pleased with the features and capabilities of your device. If you are experiencing that occasional stuttering you mention, we recommend adjust the refresh rate of your device by using the settings app, under display, adjusting the motion smoothness from standard to adaptive. We have also provided a link to a troubleshooting guide to assist you further, as well as to the Samsung Support Team to offer additional assistance if this continues. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on June 15, 2025
Posted by: TCam916
[This review was collected as part of a promotion.] Love the battery on this phone! I go through a whole day and still have a full battery.
The Galaxy AI feature helps me identify things I may not know much about and can give me information about items.
I also love the pen that came with this phone. I have not had one since the Galaxy Note was last available. I can play games and draw and even write to text when I want!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new upgrades are phenomenal
on June 16, 2025
Posted by: Bran5150
[This review was collected as part of a promotion.] Right off the bat I've noticed how much faster of a response time this phone has, I can have several things going on at once and have it not lag at all on me. With the AI being integrated into the OS having upgrading my phone to the S25 is like going from navigating with MapQuest to using Google maps! Phone's a little expensive but between the different phone carriers and Samsung there are plenty of promotional options available so make sure you find one before you buy! Very happy I upgraded and I'm looking forward to The OS and phones apps being integrated more and more with AI functionability
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ha is down best phone on the market.
on June 16, 2025
Posted by: DeputyHolt24
[This review was collected as part of a promotion.] This phone is slick and smooth in everything it does. From scrolling, swiping, photo and video and even changing apps.
The s25 ultra take amazing photos and videos with crisp imaging.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on June 16, 2025
Posted by: ThundaBird48
[This review was collected as part of a promotion.] I just brought this phone Saturday and I love the AI features when I need information. The pixels on the camera is impeccable. The quality of my photos are amazing. I will continue to explore more about this phone.
Value
4
Response from Samsung USBy R&R Team, June 16, 2025
Hi ThundaBird48, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so excited about the features and capabilities of your device, and loving capturing your moments with the camera of your phone. We have provided a link to the full device manual to assist you in your exploration of your device, and also to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on June 16, 2025
Posted by: Galaxypro
[This review was collected as part of a promotion.] The new flat screen on the phone and curved edges is a step up from the S24 Ultra. The Galaxy AI is great in videos and photos! The battery life is great and charging is quick (typically full charge well under an hour)
Value
5
Written by a customer while visiting Samsung US
Posted by: kingdaddy
from harrisburg, PA
Expertise:Intermediate
Verified Purchase:Yes
gotta love a samsung. i had the note 20 ultra and loved it. glad i upgraded though!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the features of your new device, and finding it such a great upgrade from your previous device. We have provided links to the full device manual to help offer additional insight in to the full capabilities of your device, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeds expectations
on June 16, 2025
Posted by: Alora413
[This review was collected as part of a promotion.] Upon purchasing this phone, I initially had reservations; however, my experience has proven to be extremely positive. The process of transferring my phone data, including my SIM card and phone service, was efficiently completed in under an hour. The device demonstrates remarkable speed and impressive graphics for gaming. Additionally, I appreciate the updated features, including Google and AI assistance, which enhance usability and functionality. Overall, this phone has exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US