Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(22,142 Reviews)
Rating breakdown 22,142 reviews
5 Stars
18,992
4 Stars
2,420
3 Stars
431
2 Stars
135
1 Star
164
86%of customers recommend this product.
(
1,125 out of
1,305)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Awesome phone
on June 2, 2025
Posted by: Chevy454
[This review was collected as part of a promotion.] This is by far the most reliable and robust phone I have ever owned. The features on it are stellar and the Galaxy AI makes finding and utilizing said features a snap. The only thing I would change on it is the button on the S-pen. Would have liked to see it integrated with the camera feature like the S24 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love all the upgrades and features!
on June 2, 2025
Posted by: xxaanadu
[This review was collected as part of a promotion.] This is my forth Galaxy phone, but my first brand new device. I couldn't be happier i decided to purchase the s25 Ultra with Galaxy AI !
The pictures and videos I'm able to take of my grandchildren are so crisp and clear now and if there is clutter behind them, I can simply use the Object Eraser within the Gallery and edit it away.
The pictures and videos I'm able to take of my grandchildren are so crisp and clear now and if there is clutter behind them, I can simply use the Object Eraser within the Gallery and edit it away.
With the S-Pen, taking handwritten notes, signing online documents or drawing is simple.
The speakers are perfect sounding to play all of my music in any mode . I can easily choose any song downloaded onto my phone to use as a ringtone or notification sound.
Galaxy AI is fun to use and learn and teaches you so much as you go along! It's easy to use just by speaking that anyone can work it, even the not-so- tech savvy.
The 12GB of memory makes the speed of this phone whiz by quickly and my pages and downloads are done in less than half the time it took my s21.
If you are looking to upgrade to a newer model phone, but aren't sure which one to go with, I definitely recommend the s25 Ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone for family photographs
on June 2, 2025
Posted by: AbrahamGM
[This review was collected as part of a promotion.] I love taking pictures of my family vacation with my Galaxy S25 Ultra because the Galaxy AI can add or delete things, plus Galaxy AI helps me with my work by translating in real time, because in my work it is a place that we speak 3 different languages.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera and AI
on June 2, 2025
Posted by: Deualu
[This review was collected as part of a promotion.] I mostly use the phone for work and I can create and edit documentation even using the ai, I also use it as my camera since it takes great photos, I love this phone and I think is perfect for everything, I forgot to mention the resolution of the screen is awesome I watch several series and anime here and enjoy it a lot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything, an S-Pen and a brain
on June 2, 2025
Posted by: AlbertD56
[This review was collected as part of a promotion.] The next generation Galaxy AI has been the icing on the cake for upgrading my Samsungphone. I like to have a larger phone with good cameras and good internet . Now the internet seems easier than ever with AI summary, because I get great answers with a single search. Another great feature of this generation of technology is the interface between phone (S25 Ultra), tablet (Tab S10) and computer (Galaxy Book 5 Pro), making most tasks seamless, regardless of which device I am using.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent productivity,Excellent build,a good buy
on June 2, 2025
Posted by: Jessius
[This review was collected as part of a promotion.] Im new to A.I,so im learning the in's and outs of A.I. but for the most part im mainly a gamer. I play graphic intensive games,I stream and do alot of remote playing via ps5,PC ports and a few emulators as well. This phone tackles everything I due in my daily life,from work to socializing. Samsung always accommodate for it consumers and I love it; keep up the good work; im always look for what's next!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device overall
on June 2, 2025
Posted by: Antmain93
[This review was collected as part of a promotion.] I honestly love the s25 Ultra! It's made my life so much better! It's easy to use and the Galaxy AI is an amazing add on! It has helped me in so many ways!
Value
5
Written by a customer while visiting Samsung US
Posted by: carl
from Sacramento, Ca
Expertise:Expert
Verified Purchase:Yes
While the phone has many advanced futures. There is a problem when an audio app is being used if a call is received, you will hear the audio app and the phone call at the same time.
No current fix at the time in phone cofigurations. Not good for a top of the line phone. Can only whish can be adressed in the future, mean while feel disapointed.
No current fix at the time in phone cofigurations. Not good for a top of the line phone. Can only whish can be adressed in the future, mean while feel disapointed.
No, I would not recommend this to a friend.
Design
5
Value
3
Response from Samsung USBy R&R Team, June 4, 2025
Hello there Carl, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We appreciate you sharing your feedback as we continue to innovate our product line and strive to provide the best possible experience with your device. We have provided a link to the Samsung Support Team to offer one on one assistance to see if any options are available to resolve this matter. We appreciate you being a Samsung customer, and hope you'll reach out to us again any time you have additional feedback. -Elizabeth
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Written by a customer while visiting Samsung US