Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(30,130 Reviews)
Open Ratings Snapshot
Rating breakdown 30,130 reviews
5 Stars
25,849
4 Stars
3,407
3 Stars
567
2 Stars
152
1 Star
155
85%of customers recommend this product. 
(
943 out of 1,103
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Love my phone
on January 28, 2026
Posted by: Anonymous
from Richmond VA
Expertise:Expert
Verified Purchase:Yes
Best phone Samsung currently has in my humble opinion
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi Kevin Blythe, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and that you think it's the best phone available. We would love to hear from you again in the future any time you have questions about your device, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Really Nice Phone
on January 28, 2026
Posted by: Glenn S
Expertise:Expert
Verified Purchase:Yes
Really nice phone, moving up from an S10+, which was also a great phone. High points on S25 Ultra include larger, brighter screen. faster processing and much improved biometric scanning.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi there Glenn S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the upgrade from your previous device to this new one, and that are finding it faster, and to have a better display quality. We have provided a link to the complete manual for your device to help you with all of the enhanced features including Galaxy AI. We have also provided a link to the Samsung Support Team to offer their expertise if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolute beast
on January 27, 2026
Posted by: Jorge Ceron
Verified Purchase:Yes
I recently got the S25 ultra and it feels absolutely stunning from the vast colors to incredible performance. Such a wonderful device!
Response from Samsung USBy R&R Team, January 27, 2026
Hey Jorge, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you have been with the inital setup and usage of your device. We have provided links to resources to assist you with the exploration of all of the amazing capabilities, aligning the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 Ultra
on January 27, 2026
Posted by: Robert
from Chandler,AZ
Expertise:Intermediate
Verified Purchase:Yes
For the price, it doesn't do much more, or anything better than my S20 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 27, 2026
Hey Robert, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to discover all of the enhanced capabilities, and integrate them in to your usage. We have provided a link to the complete manual to assist you with these capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fast enough to use battery protection
on January 26, 2026
Posted by: Anonymous
from California
Expertise:Expert
Verified Purchase:Yes
It's faster with battery protection turned on than my S24 was with no battery protection activated.
Response from Samsung USBy R&R Team, January 27, 2026
Hey there JayDubya, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device faster and longer lasting with the battery than your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on January 26, 2026
Posted by: Mansur
from New-york
Expertise:Expert
Verified Purchase:Yes
I really liked it, it's a beautiful phone, it works well, the battery is good, the design is beautiful, the processor is unique, it works fast, it doesn't heat up.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hello there Mansur, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you have liked your new phone and found have it beautiful, the battery long-lasting, and that it has great processing speed and power. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing product overall.
on January 24, 2026
Posted by: Bmac67
from Hornell, N.Y.
Expertise:Intermediate
Quick, intuitive. Great battery performance and case design. Finally, a phone that is better than advertised.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 26, 2026
Hey Bmac67, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the amazing capabilities of your device, and that you are finding it even better than expected. We have shared links to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A nice change of pace
on January 24, 2026
Posted by: Beepboo
from Illinois
Verified Purchase:Yes
The new phone has been a wonderful experience, ive been enjoying and learning all of the new features it has to offer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hi Beepboo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the features and capabilities of your new phone. We have provided a link to the complete manual for your device to help you with your exploration and learning of the features. We have also provided a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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