Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(21,981 Reviews)
Open Ratings Snapshot
Rating breakdown 21,981 reviews
5 Stars
18,901
4 Stars
2,397
3 Stars
417
2 Stars
123
1 Star
143
87%of customers recommend this product. 
(
1,018 out of 1,173
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
The usual
on May 24, 2025
Posted by: Chakkablankz
from Philadelphia
Expertise:Intermediate
Verified Purchase:Yes
4 stars bc Bluetooth was removed from spen, and im concerned about future timely software updates. Other than that its everything I'd expect from a galaxy ultra
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Chakkablankz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your new device. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also shared a link to the full device manual to help you discover the hand gestures and voice commands you can use with your device. We have lastly shared a link to the Samsung Support Team to help if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
No one wants a useless button after it did so much
on May 25, 2025
Posted by: Echo
Expertise:Intermediate
Verified Purchase:Yes
Where is the release of a separate Bluetooth spen i heard you did it in the uk and tgat the phone still has the charging coil
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on May 25, 2025
Posted by: Atlkid_90
Expertise:Intermediate
Very nice and lightweight phone, love the picture quality & the screen is much bigger and better Very smooth and precise.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Altkid_90, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the lighter design, camera quality, and display size of your device. We have provided a link to the full device manual to help you with additional features like Galaxy AI, and to the Samsung Support Team to assist you if any questions come up during usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on May 26, 2025
Posted by: Paola
from Miami, Florida
Expertise:Intermediate
Verified Purchase:Yes
The phone is AMAZING!! The quality of the pictures and how clear they are is GREAT! Alot of new features im still learning! But overall I LOVE my new phone!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Paola, we are grateful to you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how amazed you are by your new phone. We would love to help you with the exploration of the amazing features of your device, and have provided a link to the full device manual for your convenience. We have also shared a link to the Samsung Support Team for additional assistance with any questions you may have come up during usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 ultra= best one yet
on May 26, 2025
Posted by: Johnathan B
from New England
Expertise:Intermediate
Verified Purchase:Yes
Favorite galaxy model yet, and Been using them for years.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Johnathan B, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that of all of the Samsung Galaxy devices you have had over the years that this has been your favorite thus far. We have provided links to a few resources to help you fully explore the capabilities of your device and answer any questions along the way. Thank you forbeing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Sounds
on May 26, 2025
Posted by: Romi
Verified Purchase:Yes
The sound is not good , las personas me escuchan muy bajo
Response from Samsung USBy R&R Team, May 27, 2025
Hi Romi, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love to help you with the audio quality of your device. We have provided a link to an article to help you with the advanced audio settings on your device. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great 👍 1Tb
on May 27, 2025
Posted by: SamMan
Expertise:Expert
Great features thank you
Better than samsung s24 ultra
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey SamMan, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how amazed you have been by the enhanced features and capabilities of your device. We have provided links to resources to help you continue to explore the enhanced features, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pics are amazing
on May 27, 2025
Posted by: Joel
Verified Purchase:Yes
Stunning pic quality and gaming experience on your samsung!
Response from Samsung USBy R&R Team, May 27, 2025
Hey Joel, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying using the enhancing camera features to capture some amazing photos and videos. We have provided a link to the full device manual to help you explore the features of Galaxy AI and use them to further enhance your photos and videos. We have also provided a link to the Samsung Support Team to answer any questions you may have as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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