Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(25,674 Reviews)
Open Ratings Snapshot
Rating breakdown 25,674 reviews
5 Stars
22,074
4 Stars
2,828
3 Stars
479
2 Stars
139
1 Star
154
86%of customers recommend this product. 
(
1,025 out of 1,186
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Fantastic phone
on November 14, 2025
Posted by: Hadoosh98
[This review was collected as part of a promotion.] Ai in this phone is the best in market specially when it comes to edit photos and videos , camera is perfect i loved everything about my phone
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 14, 2025
Hey Hadoosh98, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device for such a range of daily tasks, and that Galaxy AI is only enhancing your experience with your phone further. Please, reach out to us again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love
on December 23, 2025
Posted by: Amber
from Washington state
Expertise:Expert
Verified Purchase:Yes
Samsung aways will have mt direct business. Just love how easy and worry free on a new phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perferct phone ever
on December 27, 2025
Posted by: Yass
from Chicago il
Expertise:Intermediate
Verified Purchase:Yes
All features in one. Was not happy with s24 ultra but s25 ultra is super nice, quick, fast comfy phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hey Yass, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be fast on the processing and that it feels comfortable in your hand for prolonged usage. We have provided links to resources to help you fully discover the capabilities of your device including Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on February 23, 2026
Posted by: George V
from Southampton PA
Expertise:Expert
Verified Purchase:Yes
Love all feathers and screen size, would be noce for it to be a bit bigger
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 23, 2026
Hi there George V, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the enhanced capabilities and usage of your device. We know the display size is crucial to some customers, and if you are looking for the largest display size available, the Samsung Galaxy Z Series Fold devices will have the larger display size you may be seeking. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Mostly working fine
on February 24, 2026
Posted by: PWtx
from Texas
Expertise:Expert
Verified Purchase:Yes
Like the phone. Still did not fix problem with Galaxy Watch 8 not logging ALL SLEEP each night.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 24, 2026
Hi there PWtx, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to the Samsung Support Team if you are interested in troubleshooting the sleep tracking you mention not operating as expected. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Unwanted features that dont turn off.
on March 15, 2026
Posted by: Damond
The camera takes ai generated/ cartoon like pictures, even when all acsessable camera features are off.
Response from Samsung USBy R&R Team, March 16, 2026
Hey Damond, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important it is to you to be able to customize your device to align to your preferences. We have provided a link to an article to help you with the different camera settings to best align to your preferences. We have also shared a link to the Samsung Support Team if you believe you are adjusting the settings and are not seeing the differences. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great speed love the storage capacity.
on April 17, 2026
Posted by: Kingsize
[This review was collected as part of a promotion.] The AI feature is amazing it is fast and easy to use.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Seems like a s24
on February 17, 2025
Posted by: Edgar1
[This review was collected as part of a promotion.] It feels like a s24 with an update nothing really special or outgoing.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 18, 2025
Hi there Edgar1, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important it is to feel that you have made a good investment in your new device, and can see the value in your usage every day. We have provided a link to the full device manual to help you discover the full capabilities and integrate them in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about this or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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