Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,135 Reviews)
Open Ratings Snapshot
Rating breakdown 20,135 reviews
5 Stars
17,278
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,102 out of 1,277
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Excellent full featured phone
on January 21, 2026
Posted by: IraW
from Upper Gulf coast of Texas
Expertise:Expert
Verified Purchase:Yes
Excellent full featured phone; outstanding camera; large, sharp screen; magnetic charging; deserves a 5 star rating.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi IraW, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of your device, and loving the camera of your device. We have provided links to resources to help you maximize your experience and discover all of the amazing enhancements, as well as answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The quality that I'm used to.
on January 23, 2026
Posted by: D1TXFish
from WA
Verified Purchase:Yes
Upgraded from the galaxy S22 ultra to this galaxy S25 ultra. I'm very pleased with the increased durability. The other features are about the same. The camera, is of course, very good quality. The telephoto lens seems to want to autofocus a bit more, maybe this setting can be turned off. I always put the protective screen, over the front glass, this seems to still mess with the fingerprint scan. Facial recognition is still very accurate. With normal weekday use, the phone battery lasts into the fourth day.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 23, 2026
Hey D1TXFish, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear you are pleased with the enhanced capabilities of your device, particularly feeling the durability. If you are using a screen protector with your device, as you mention, you may want to enable the touch sensitivity setting to ensure easier use with the fingerprint reader. We have provided a link to an article to help you with the different camera settings for the auto focus you mention, as well as a link to the complete manual to help you with all the different settings. Lastly, we have provided a link to the Samsung Support Team if you prefer direct assistance with your settings through chat. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Galaxy S25 Ultra 512GB
on January 29, 2026
Posted by: Anonymous
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
Very good quility! The everything are good. I like the Galaxy S25 Ultra 512GB.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hey Tony Lu, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be high quality, and that you are enjoying the usage of your device. We have provided a link to the full manual for your device to help you fully explore the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very Happy with it so far
on January 29, 2026
Posted by: Happy Camper in NV
from Nevada
Expertise:Intermediate
Verified Purchase:Yes
I have had my Galaxy S25 Ultra 512Gb (T-Mobile) for about 4 weeks. So far I am very happy with it. Connectivity to Wi-Fi and 5G/5UC is very good. Screen quality and speed of functions is good. I was in a very remote area and the backup satellite 911 kicked in as it should. The only small issue is that the battery is not lasting as long as I had hoped. I probably need to go in and remove unnecessary apps. I'd probably give 4.5 stars if that were an option, due to the battery life.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 30, 2026
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to operate so smoothly and wonderfully regardless of where you go throughout the day. We have provided links to aticles to help you maximize the battery life, if the intelligent battery does not make the adjustments automatically as designed. We have also shared a link to the Samsung Support Team to offer additional assistance if you have questions, or continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my Galaxy S25 Ultra
on February 1, 2026
Posted by: Amy WR
from New Hampshire
Expertise:Intermediate
Verified Purchase:Yes
The picture quality is as excellent as ever!
I like the size of the phone screen. This is not much different from the S24 Ultra. I haven't really had time to delve into the specifics of this phone yet!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 2, 2026
Hi Amy WR, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the overall quality of your device. We have provided a link to the complete manual for your device to help you discover all of the enhanced features of your device. We have also shared a link ot the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So smooth
on February 6, 2026
Posted by: Nightmar3
Expertise:Expert
Verified Purchase:Yes
I Love it. The specs are amazing and the camera. Let's give a moment of silence for the camera. Amen!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hey Nightmar3, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the specs and camera of your device We have provided a link to the manual to assist you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than I hoped for
on February 16, 2026
Posted by: no12u
from North Central Florida
Expertise:Intermediate
My Galaxy S25 Ultra is better than I could have hoped for. I am a heavy user of my phone, meaning I do everything on my S25 Ultra. Besides paying bills and checking the weather, I have over 970 apps that I use regularly. The S25 Ultra handles it all without a care in the world. The battery still hangs with me for over 11 hours of constant use. It's takes amazing pictures too. I took a picture a couple nights ago and captured the stars and Milky Way. Amazing camera. Unfortunately, it's been dropped a time or two. Fortunately I have a case on it and zero scratches on my beautiful display or the back. I could not rate the phone high enough. It is really impressive.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 17, 2026
Hey No12u, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the performance and usage of your new phone, and that it has exceeded your expectations. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Favorite Phone
on February 22, 2026
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I love this phone more than any other Samsung I've owned! I love how big and clear the screen is! Also the battery life is fantastic, and I don't have to worry about low power mode being on all the time. I'm quite the doom scroller, so TikTok, YouTube, and Twitch running for hours with my battery lasting all day is amazing!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hi there Dez C, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving your device for the display quality and battery life you are experiencing. We have provided links to resources to help you discover additional capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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