Customer reviews from ATT.com
OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster - iPhone 13 Pro Max/12 Pro Max - Black
Average customer rating
3.6
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
6
4 Stars
0
3 Stars
3
2 Stars
1
1 Star
2
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster - iPhone 13 Pro Max/12 Pro Max - Black
Posted by: Loug
Verified Purchase:Yes
Poor fit phone falls out when walking or sitting never had this problem with my other otter box
By OtterBox Customer Support, November 2, 2021
Yeah, that's definitely not supposed to happen, and we're very sorry that your most recent Otter experience has been a bit unnerving. Please feel welcome to give us a call at 1-855-688-7269 and we'll be glad to help make sure things get locked in for a secure go of it moving forward!
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: Smitty713
from Houston,TX
Verified Purchase:Yes
Case offers great protection and much thinner than previous models.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Suz75
from Tuscaloosa, AL
Verified Purchase:Yes
This is the best case! I’ve depended on the OtterBox Defender cases on my last several phones. I initially ordered a different case when I got this phone. I quickly regretted that decision and purchased this OtterBox Defender case asap! I feel so much relief now that it is protecting my phone!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: M0507
from Austin, TX
Verified Purchase:Yes
The case is solid but they don’t come with a screen cover anymore like the older cases. Have to buy that separately, smh.
No, I would not recommend this to a friend.
By OtterBox Customer Support, January 31, 2022
Hi there!
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com