Customer reviews from ATT.com
OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster - iPhone 13 Pro Max/12 Pro Max - Black
Average customer rating
3.6
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
6
4 Stars
0
3 Stars
3
2 Stars
1
1 Star
2
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster - iPhone 13 Pro Max/12 Pro Max - Black
Posted by: Nick at night
from Williamsburg
Verified Purchase:Yes
Phone does not fit tight in holster, dropped out of it on first day!
No, I would not recommend this to a friend.
By OtterBox Customer Support, December 17, 2021
Yikes! Very sorry to hear of the unnerving start with the Defender Series Pro Case, and we absolutely want to help make sure everything gets properly dialed in going forward. Just give our friendly Otters a call at 1-855-688-7269 and we'll definitely be able to make that happen with a brand-new warranty replacement, which we're confident will give you no such trouble going forward!
Happy Holidays,
OtterBox Customer Service Team
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: crw51ihp
from Buffalo Grove, IL
Verified Purchase:Yes
The Defender Otter Box does not keep the 13 Max nearly as secure as it did on my iPhone 7. It will latch but will unlatch halfway while not using it. C
No, I would not recommend this to a friend.
By OtterBox Customer Support, November 12, 2021
You're not wrong to expect the Defender Pro Series Case and Holster to be able to keep your most recent iPhone just as secure as the last one, and we're sorry that you're having such trouble. Feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get things dialed in for peace-of-mind protection going forward!
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: Kelly513
from Ohio
Verified Purchase:Yes
I bought this for the extra protection and I hoped it would be easy to grip. I feel it does that extremely well. Look over the instructions to put it on, it has a rubber outer layer over a hard case the snaps together (Front & Back). Fits the 13 max to perfection.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Stevekh
from Bastrop Texas
Verified Purchase:Yes
Can use screen protector glass with this case
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
Clip doesn’t hold
on February 18, 2022
Posted by: Undrwtr
from Pensacola
The case itself is fine. But the clip is terrible. I never had a problem before but my phone falls out of the clip w minimal movement w this one. It’s annoying to constantly need to check to make sure my phone is still on my hip. I’ve gone thru several screen savers because I’m constantly dropping my phone.
No, I would not recommend this to a friend.
By OtterBox Customer Support, February 18, 2022
Hey Undrwtr,
Yikes! Sorry to hear the belt clip isn't meeting your expectations. We'd be happy to help with a replacement that is sure to keep things secure. Call us at 1-855-688-7269 to set this up.
Best,
OtterBox Customer Service Team
Yikes! Sorry to hear the belt clip isn't meeting your expectations. We'd be happy to help with a replacement that is sure to keep things secure. Call us at 1-855-688-7269 to set this up.
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: KyrieJ
from Georgia
Verified Purchase:Yes
Love the case. Exactly what I needed for my son.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Dan W2
Verified Purchase:Yes
It doesn’t completely cover the phone like the older ones did.
By OtterBox Customer Support, January 18, 2022
Hi, Dan!
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Customer Rating
5
OtterBox Defender Pro Series Black Case and Holste
on March 10, 2022
Posted by: RF Engineer
Verified Purchase:Yes
I have purchased OtterBox Defender cases for every phone I have owned. Strong, durable and can hold up to any outside working conditions. Highly recommended for field work.
I would recommend this to a friend!
Written by a customer while visiting ATT.com