Customer reviews from sony.com
Sony - Refurbished Excellent - 55" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV with Gemini (2024)
Average customer rating
4
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
16
4 Stars
5
3 Stars
1
2 Stars
0
1 Star
5
76%of customers recommend this product.
(
19 out of
25)
Customer Reviews for Sony - Refurbished Excellent - 55" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV with Gemini (2024)
Posted by: Big L
from wadley ga
Gender:Male
Verified Purchase:Yes
picture quality is good sound is good so far o k go dogs
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 1, 2025
Hi there, thank you for sharing your positive feedback on the picture and sound quality of your new Bravia 7! We're glad to hear you're enjoying it so far.
Our Bravia 7 delivers crystal-clear sound, immersing your family and friends in a cinematic experience right from the comfort of your home.
Thanks for choosing Sony!
Best regards,
Stephanie
Our Bravia 7 delivers crystal-clear sound, immersing your family and friends in a cinematic experience right from the comfort of your home.
Thanks for choosing Sony!
Best regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: Cambo IV
from BC, Canada
Gender:Male
Verified Purchase:Yes
The TV is wonderful. Amazing picture comma really good sound from the built-in speakers, beautiful build quality absolutely first class. My only complaint is not actually with Sony, it’s with Rogers cable in Canada. They won’t seem to allow the Sony remote to change the channels. It can do everything else, make fine adjustments of contrast, they just won’t let it do the channels. They want you to use theirs. I wish Sony would use their might to put the boots to these guys, arguably The worst Internet and television service on planet Earth. And probably the most expensive. As far as TV goes, though, it’s always been tough to beat Sony, and I think it still is.
I would recommend this to a friend!
Response from sony.comBy Sony North America Costumer Support, April 19, 2025
Hello Cambo IV,
Thank you for the five-star rating!
We're delighted to hear that you're enjoying the BRAVIA 7 high-level quality thanks to it's exceptional image with a billions of accurate real-world colors and an elevated sound that matches the picture you see.
As you're unable to change the channels with the Sony remote, this article may help you: https://www.sony.com/electronics/support/articles/00231346?utm_source=glean
If you still have issues paring the cable-box with the Sony remote, you can reach out to us at socialsupport@am.sony.com with your name, username, model number, issue and telephone number to provide you a personalized assistance.
Thank you for choosing Sony!
Best regards, Jenn.
Thank you for the five-star rating!
We're delighted to hear that you're enjoying the BRAVIA 7 high-level quality thanks to it's exceptional image with a billions of accurate real-world colors and an elevated sound that matches the picture you see.
As you're unable to change the channels with the Sony remote, this article may help you: https://www.sony.com/electronics/support/articles/00231346?utm_source=glean
If you still have issues paring the cable-box with the Sony remote, you can reach out to us at socialsupport@am.sony.com with your name, username, model number, issue and telephone number to provide you a personalized assistance.
Thank you for choosing Sony!
Best regards, Jenn.
Written by a customer while visiting sony.com
Customer Rating
1
This Product did not meet my expectations.
on March 20, 2025
Posted by: Anonymous
from Canada
Gender:Male
I've been having a lot of software problems whit this TV model. This product did not meet my expectations. I am disappointed with this television model and cannot recommend it!
No, I would not recommend this to a friend.
Response from sony.comBy Milton, Social media support, March 21, 2025
We're sincerely sorry to hear you have been dealing with issues on this Bravia 7 TV that you got. We'd like to hear from you. For any particular inquiry or concerns you can contact us directly, we'll be happy to assist you. Please feel free to reach us at this phone number: 800-222-7669. Mo-Fri 10:00 am - 7:00 pm ET. -Milton
Written by a customer while visiting sony.com
Customer Rating
1
Téléviseur décevant!
on March 17, 2025
Posted by: Anonymous
from Canada
Gender:Male
J'ai rencontré beaucoup de bugs logiciel causé par Google TV Android sur la Sony Bravia 7 Mini-LED XR 70 75 Pouces. Sony à des problèmes de logiciel sur leurs séries de télévision depuis une décennie. Téléviseur très décevant. Téléviseur qui s'éteint plusieurs fois par jour. Redémarre du téléviseur. Après 3 mois même après la mise à jour du logiciel de février 2025 les problèmes perdurent. Sony marque pas fiable. Logiciel Google TV instable. Je ne recommande pas les produits Sony à personne. Très décevant!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 8, 2025
Bonjour,
Merci d'avoir pris le temps de partager votre commentaire. nous nous excusons sincèrement pour les désagréments que vous avez subis avec votre téléviseur BRAVIA 7. Nous sommes désolés d'apprendre que votre expérience ne s'est pas améliorée depuis la mise à jour logicielle publiée en février 2025.
Nous souhaitons vous proposer quelques solutions pour résoudre le problème de redémarrage de votre téléviseur :
1. Désactivez Bravia Sync : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Chaînes et entrées → Entrées externes → Paramètres BRAVIA Sync → Désactivez le contrôle BRAVIA Sync.
2. Si vous disposez d'un décodeur câble connecté au téléviseur via un câble HDMI, vous pouvez utiliser un câble ou un adaptateur HDMI sans CEC pour empêcher le téléviseur de redémarrer.
3. Désactivez la TV interactive Samba : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Système → TV interactive Samba → Désactivez la TV interactive Samba.
4. Assurez-vous que la dernière version du logiciel est installée sur votre téléviseur. Vous pouvez consulter ce lien :https://www.sony.com/electronics/support/lcd-tvs-android-bravia-7-xr70-/k-75xr70/software/00346878
Si le problème persiste ou si vous avez besoin de plus d'informations, veuillez nous envoyer les informations ci-dessous par e-mail à socialsupport@am.sony.com afin que nous puissions mieux vous aider :
Nom complet :
Nom d'utilisateur Sony.com :
Numéro de téléphone :
Numéro de modèle :
Problème/Souci :
Merci d'avoir attiré notre attention sur ce problème. Vos commentaires sont importants.
Cordialement,
Stéphanie
Merci d'avoir pris le temps de partager votre commentaire. nous nous excusons sincèrement pour les désagréments que vous avez subis avec votre téléviseur BRAVIA 7. Nous sommes désolés d'apprendre que votre expérience ne s'est pas améliorée depuis la mise à jour logicielle publiée en février 2025.
Nous souhaitons vous proposer quelques solutions pour résoudre le problème de redémarrage de votre téléviseur :
1. Désactivez Bravia Sync : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Chaînes et entrées → Entrées externes → Paramètres BRAVIA Sync → Désactivez le contrôle BRAVIA Sync.
2. Si vous disposez d'un décodeur câble connecté au téléviseur via un câble HDMI, vous pouvez utiliser un câble ou un adaptateur HDMI sans CEC pour empêcher le téléviseur de redémarrer.
3. Désactivez la TV interactive Samba : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Système → TV interactive Samba → Désactivez la TV interactive Samba.
4. Assurez-vous que la dernière version du logiciel est installée sur votre téléviseur. Vous pouvez consulter ce lien :https://www.sony.com/electronics/support/lcd-tvs-android-bravia-7-xr70-/k-75xr70/software/00346878
Si le problème persiste ou si vous avez besoin de plus d'informations, veuillez nous envoyer les informations ci-dessous par e-mail à socialsupport@am.sony.com afin que nous puissions mieux vous aider :
Nom complet :
Nom d'utilisateur Sony.com :
Numéro de téléphone :
Numéro de modèle :
Problème/Souci :
Merci d'avoir attiré notre attention sur ce problème. Vos commentaires sont importants.
Cordialement,
Stéphanie
Written by a customer while visiting sony.com
Customer Rating
4
Good. remote control stinks
on March 1, 2025
Posted by: BillyBobVT
from VT
Gender:Male
Just bought the 55 inch. I like it, but very disappointed that the remote does not have a dedicated cc (close caption) button. Very annoying to have to navigate to the menu every time you wanna turn them on or off. Also, I think they could include a remote control with some backlighting since it’s impossible to see the buttons in the darkened room.
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, March 2, 2025
Hi BillyBobVT,
Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. There is an option to buy a Sony remote control that has a backlighting.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. There is an option to buy a Sony remote control that has a backlighting.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Written by a customer while visiting sony.com
Posted by: Bummed by sound
from St paul
Gender:Male
Verified Purchase:Yes
Had this TV for 2 Weeks and am very disappointed in the audio. I have spent a lot of time trying to get it right. The audio level changes within a program and from program to program. The audio sound changed also, from a soft mushy to also sounding like the audio is coming through a pipe. I also purchased a Sony sound bar which does not help.
The picture is great though!
The picture is great though!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 2, 2025
Hi there, We are sorry to hear that you are experiencing issues with your Sony K65XR70 TV. We would like to ensure that you get the best out of your Sony TV and soundbar. We recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Carl
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Carl
Written by a customer while visiting sony.com
Posted by: Rictic
from Ft. Lauderdale, FL
Gender:Male
Verified Purchase:Yes
I've had 75" Bravia 7 for almost 2 months and it has been absolutely stunning. The best TV I've ever owned. I worked in television production for a local PBS station and I know what good television images are supposed to look like. This is it. Beautiful 4 k video and excellent upscaling of standard definition video also. I couldn't be happier!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 16, 2025
Hi Rictic, Excellent choice! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Customer Rating
1
Worst TV purchase I have made in more than 20 yea
on January 3, 2025
Posted by: Bens TV
from Dieppe NB
Gender:Male
Verified Purchase:Yes
I bought this TV 1 month ago and it is nothing but a Disappointment.... Randomly turns on or off ... Just garbage
No, I would not recommend this to a friend.
Response from sony.comBy David, Sony North America Customer Support, January 4, 2025
Hi Bens TV,
Thank you for choosing and purchasing our BRAVIA 7 4K Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Check the sleep timer or Idle TV standby functions of the TV. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00032613?model=K-85XR70&category=televisions-projectors-lcd-tvs-android-
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Thank you for choosing and purchasing our BRAVIA 7 4K Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Check the sleep timer or Idle TV standby functions of the TV. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00032613?model=K-85XR70&category=televisions-projectors-lcd-tvs-android-
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Written by a customer while visiting sony.com