Customer reviews from sony.com
Sony - Refurbished Excellent - 75" Class BRAVIA 9 Mini LED QLED 4K UHD Smart Google TV (2024)
Average customer rating
3.9
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
8
4 Stars
3
3 Stars
3
2 Stars
0
1 Star
2
80%of customers recommend this product.
(
12 out of
15)
Customer Reviews for Sony - Refurbished Excellent - 75" Class BRAVIA 9 Mini LED QLED 4K UHD Smart Google TV (2024)
Posted by: Gails tv
Gender:Female
Verified Purchase:Yes
Beautiful picture but horrible sound! Bbbbbbb gggggg
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 2, 2025
Hi Gails tv, Thank you for your feedback on the Sony Bravia 9! We're glad to hear that you are enjoying the beautiful picture quality. We understand that sound quality is equally important for a complete viewing experience. You can configure various settings related to the TV’s sound such as sound quality, volume level, sound mode, etc. according to your preferences to improve and boost the overall listening experience on your TV. For more details, please refer to this link:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_02.html
If you’re interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351
We also recommend considering a soundbar or a home theater system. Sony offers a range of soundbars that are designed to complement our Bravia TVs, such as the HT-A7000, HT-A5000, and HT-A3000. These soundbars provide immersive sound and can significantly improve your overall viewing experience. You can find more information and options on our Sony Electronics website (https://electronics.sony.com/tv-video/tv-video-home-theater-sound-bars/c/soundbars?currentPage=1).
We appreciate your feedback and hope this helps improve your experience with the BRAVIA 9. Thanks for choosing Sony!
Regards,
Sam
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_02.html
If you’re interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351
We also recommend considering a soundbar or a home theater system. Sony offers a range of soundbars that are designed to complement our Bravia TVs, such as the HT-A7000, HT-A5000, and HT-A3000. These soundbars provide immersive sound and can significantly improve your overall viewing experience. You can find more information and options on our Sony Electronics website (https://electronics.sony.com/tv-video/tv-video-home-theater-sound-bars/c/soundbars?currentPage=1).
We appreciate your feedback and hope this helps improve your experience with the BRAVIA 9. Thanks for choosing Sony!
Regards,
Sam
Written by a customer while visiting sony.com
Customer Rating
4
Great picture, very poor software. Hangs frequentl
on December 1, 2024
Posted by: Anon owner
Gender:Male
Verified Purchase:Yes
Great pic. Software hangs frequently during setup. Had to unplug the TV three times and wait 60 seconds before powering up and try again. Voice bot is really annoying. No printed manuals. Finally crawled thru setup and have a great pic. Works well with my Sony receiver.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 4, 2024
Hi Anon owner, Awesome! We are glad to hear that the TV works well with your Sony receiver. We appreciate your feedback and thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I need to return the TV but I can not seem to setup up RMA on Sony Canada Site.I know it is a good TV Brand,I just got a lemon I guess.I need help returning TV
Sony Bravia 9 - (K75XR90B) I been having problem for 5 Months now and I am just about done with this TV.Some problems listed below,I am sure I missed some and timestamps of some of the problems I caught on video.
https://www.youtube.com/watch?v=aFPvybCLXME
https://www.youtube.com/watch?v=aFPvybCLXME
Software/Firmware up to date As of Oct 2024
HDMI 1 -Blank
HDMI 2-FibeTV Bell
HDMI 3-Samsung HW-Q990D Soundbar HDMI 2.1 4k 120Hz Passthrough
HDMI 4-Computer specifications below.
HDMI 1 -Blank
HDMI 2-FibeTV Bell
HDMI 3-Samsung HW-Q990D Soundbar HDMI 2.1 4k 120Hz Passthrough
HDMI 4-Computer specifications below.
HDMI2-TV turns itself off Randomly/TV Freezes and has to be unplugged from wall/Flickering on TV Channels
HDMI3 EARC -Lost of sound and garbled sound on occasion.
HDMI4- Color corruption at times
HDMI3 EARC -Lost of sound and garbled sound on occasion.
HDMI4- Color corruption at times
Timestamp
00:00 -TV Froze and has to be unplugged from wall.
00:32 -TV Froze and has to be unplugged from wall.
01:00 -TV froze able to turn off with remote
01:08 -Picture flickering on Bell Fibe TV channels
01:17 -Strange writing on TV channel while watching
01:33 -Tv Shut off and color corruption in Picture on PC Input
00:00 -TV Froze and has to be unplugged from wall.
00:32 -TV Froze and has to be unplugged from wall.
01:00 -TV froze able to turn off with remote
01:08 -Picture flickering on Bell Fibe TV channels
01:17 -Strange writing on TV channel while watching
01:33 -Tv Shut off and color corruption in Picture on PC Input
♦ CPU - Intel 14600K With Artic Liquid lll 420MM AIO
♦ GPU -GIGABYTE GeForce RTX 4090 GAMING OC
♦ RAM -Patriot Viper Venom DDR5 32GB CL32 7000MT's
♦ Mobo - ASUS Rog Strix Z-790 DDR5 (BIOS 2402)
♦ NVME - ADATA XPG GAMMIX S70 Blade Read:7400MB/s; Write: 5500MB/s
♦ DSP -BRAVIA 9 Mini LED QLED 4K HDR
♦ Audio -Samsung HW-Q990D Soundbar HDMI 2.1 4k 120Hz Passthrough
♦ PSU - Thermaltake Toughpower GF3 1200W ATX v3.0
♦ CASE -Phanteks Eclispe 500A
♦ GPU -GIGABYTE GeForce RTX 4090 GAMING OC
♦ RAM -Patriot Viper Venom DDR5 32GB CL32 7000MT's
♦ Mobo - ASUS Rog Strix Z-790 DDR5 (BIOS 2402)
♦ NVME - ADATA XPG GAMMIX S70 Blade Read:7400MB/s; Write: 5500MB/s
♦ DSP -BRAVIA 9 Mini LED QLED 4K HDR
♦ Audio -Samsung HW-Q990D Soundbar HDMI 2.1 4k 120Hz Passthrough
♦ PSU - Thermaltake Toughpower GF3 1200W ATX v3.0
♦ CASE -Phanteks Eclispe 500A
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, Sony.com, October 30, 2024
Hi there,
Thank you for sharing your experience with us.
We deeply apologize for the inconvenience that you're facing with your Sony BRAVIA 9 TV. This is not the experience we expect you to have, and want to make things a better experience for you. It seems that you are experiencing display issues such as image retention, freezes, and frequent black screens or no picture. Since you've already performed a firmware update, you might consider performing a factory reset. To perform a factory reset, you may find this link helpful: https://www.sony.com/electronics/support/articles/00159487?utm_source
If these step do not resolve the problem, a further troubleshooting or repair may be required. For further assistance, you can contact our support team directly. We understand your frustration and are here to help ensure you have a satisfactory experience with your Sony product.
Hours of Operation:
Monday - Friday: 9:00 am - 9:00 pm ET
Saturday - Sunday: 10:00 am - 8:00 pm ET
Phone: 239-245-6354
Chat: https://us.esupport.sony.com/support/s/support-contact?language=en_US
You may also email the following information to socialsupport@am.sony.com, and we’ll be happy to assist:
Full Name:
Sony.com Username:
Telephone Number:
Additional details regarding your experience with the BRAVIA 9
Thank you for your patience, and we look forward to resolving this for you!
Sincerely,
Maria
Thank you for sharing your experience with us.
We deeply apologize for the inconvenience that you're facing with your Sony BRAVIA 9 TV. This is not the experience we expect you to have, and want to make things a better experience for you. It seems that you are experiencing display issues such as image retention, freezes, and frequent black screens or no picture. Since you've already performed a firmware update, you might consider performing a factory reset. To perform a factory reset, you may find this link helpful: https://www.sony.com/electronics/support/articles/00159487?utm_source
If these step do not resolve the problem, a further troubleshooting or repair may be required. For further assistance, you can contact our support team directly. We understand your frustration and are here to help ensure you have a satisfactory experience with your Sony product.
Hours of Operation:
Monday - Friday: 9:00 am - 9:00 pm ET
Saturday - Sunday: 10:00 am - 8:00 pm ET
Phone: 239-245-6354
Chat: https://us.esupport.sony.com/support/s/support-contact?language=en_US
You may also email the following information to socialsupport@am.sony.com, and we’ll be happy to assist:
Full Name:
Sony.com Username:
Telephone Number:
Additional details regarding your experience with the BRAVIA 9
Thank you for your patience, and we look forward to resolving this for you!
Sincerely,
Maria
Written by a customer while visiting sony.com
Posted by: Bipin 1
Gender:Male
Verified Purchase:Yes
You need to update your website. It is NOT AT ALL USER FRIENDLY. It took a longtime to register my product I bought Sony Bravia 9 65" TV. I typed the date I bought it 5/6/2025 and delivered by Costco on 5/9/2025. It shows different dates. Also you need to direct how to insert your serial number. My serial # K-65XR90C. Registration doesn't take.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 22, 2025
Hi Bipin 1, thank you for reaching out to us.
We sincerely apologize for the frustration and inconvenience you experienced while trying to register your new Sony Bravia 9.
We're very sorry for the issues you encountered with the dates showing incorrectly and the difficulty in inputting your serial number. Your feedback regarding the user-friendliness of our website is incredibly valuable.
Regarding your serial number, please use the 7-digit number without letters that can be found on a white sticker on the back of your TV. This sticker is often located in the right bottom corner or the center of the back panel.
For detailed information, please visit the following link: https://www.sony.com/electronics/support/articles/00121074?utm_source=glean
Thank you for considering Sony products and for bringing these issues to our attention.
Best regards,
Stephanie
We sincerely apologize for the frustration and inconvenience you experienced while trying to register your new Sony Bravia 9.
We're very sorry for the issues you encountered with the dates showing incorrectly and the difficulty in inputting your serial number. Your feedback regarding the user-friendliness of our website is incredibly valuable.
Regarding your serial number, please use the 7-digit number without letters that can be found on a white sticker on the back of your TV. This sticker is often located in the right bottom corner or the center of the back panel.
For detailed information, please visit the following link: https://www.sony.com/electronics/support/articles/00121074?utm_source=glean
Thank you for considering Sony products and for bringing these issues to our attention.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: Sandhill Sam
Gender:Male
Verified Purchase:Yes
TV is very bright and colors really po but yet skintones are very natural looking.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, December 19, 2025
Hello Sandhill Sam,
Thank you for choosing Sony!
We're excited to hear that your K-75XR90 TV delivers bright, vivid colors while maintaining natural-looking skin tones. It’s rewarding to know our technology enhances your viewing experience with such clarity and realism.
Best regards,
-Fred
Thank you for choosing Sony!
We're excited to hear that your K-75XR90 TV delivers bright, vivid colors while maintaining natural-looking skin tones. It’s rewarding to know our technology enhances your viewing experience with such clarity and realism.
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: Loughran
Gender:Male
Verified Purchase:Yes
Bought because it was suppose to have great audio but voices won't stay synced with the picture. I tried all the online hacks but it won't say synced
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 6, 2026
Hi Loughran,
We are very sorry to hear that you are experiencing audio sync issues with your new BRAVIA 9. We understand how frustrating it is when the audio doesn't match the premium picture quality you expect from this model.
We truly appreciate you taking the time to try the various troubleshooting steps available online. Since those recommendations have not resolved the issue, we would like to provide you with personalized technical assistance.
Our specialized support team can further evaluate your specific setup and, if necessary, remotely connect to your TV to find a permanent solution. Please reach out to us directly so we can make this right:
Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony! We look forward to helping you enjoy the full experience of your TV.
Regards,
Dominick
We are very sorry to hear that you are experiencing audio sync issues with your new BRAVIA 9. We understand how frustrating it is when the audio doesn't match the premium picture quality you expect from this model.
We truly appreciate you taking the time to try the various troubleshooting steps available online. Since those recommendations have not resolved the issue, we would like to provide you with personalized technical assistance.
Our specialized support team can further evaluate your specific setup and, if necessary, remotely connect to your TV to find a permanent solution. Please reach out to us directly so we can make this right:
Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony! We look forward to helping you enjoy the full experience of your TV.
Regards,
Dominick
Written by a customer while visiting sony.com
Posted by: jamckay
Gender:Male
Verified Purchase:Yes
Clarity and brightness best ever.
Processor speed eliminates need for Apple TV add on.
Processor speed eliminates need for Apple TV add on.
I would recommend this to a friend!
Response from sony.comBy Sony North America Support, February 6, 2026
Hi there,
We’re so glad to hear you’re enjoying the clarity and brightness of your new TV! It’s great to know the powerful XR Processor is delivering such a fast, seamless experience that it simplifies your entire setup.
Thanks for choosing Sony.
Best regards,
Eliab
We’re so glad to hear you’re enjoying the clarity and brightness of your new TV! It’s great to know the powerful XR Processor is delivering such a fast, seamless experience that it simplifies your entire setup.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Customer Rating
3
Great TV
on March 7, 2026
Posted by: Uwe623
Gender:Male
After 1 day a thin vertical line appears on sceen.
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, March 8, 2026
Thank you for sharing your feedback, Uwe623.
We are incredibly sorry to hear that a thin vertical line has appeared on your K-75XR90 screen just one day after purchase. This is certainly not the premium experience we intend to deliver, and we understand your frustration with such a new television.
To see if this is a temporary glitch, please try a Power Reset by unplugging the TV from the wall outlet for at least two minutes before plugging it back in and powering it on. If the line remains visible after this step, it may indicate a hardware issue that requires professional attention.
We want to make this right as quickly as possible, so please contact our dedicated support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can assist you with a repair or replacement under your warranty.
Thank you for choosing Sony.
Best regards,
Gus, Sony North America Customer Support
We are incredibly sorry to hear that a thin vertical line has appeared on your K-75XR90 screen just one day after purchase. This is certainly not the premium experience we intend to deliver, and we understand your frustration with such a new television.
To see if this is a temporary glitch, please try a Power Reset by unplugging the TV from the wall outlet for at least two minutes before plugging it back in and powering it on. If the line remains visible after this step, it may indicate a hardware issue that requires professional attention.
We want to make this right as quickly as possible, so please contact our dedicated support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can assist you with a repair or replacement under your warranty.
Thank you for choosing Sony.
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com