Customer reviews from sony.com
Sony - Refurbished Excellent - 75" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025)
Average customer rating
4.6
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
14
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
0
89%of customers recommend this product.
(
8 out of
9)
Customer Reviews for Sony - Refurbished Excellent - 75" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025)
Posted by: L A BOB
Gender:Male
Verified Purchase:Yes
very happy with this purchase...picture quality is awesome and great price.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, November 20, 2025
Hello L A BOB,
Thank you for choosing Sony!
We're excited to hear that you’re very happy with your K-65S20CM2 TV purchase. It’s wonderful to know the picture quality and price have made a positive impact. Thank you for sharing your experience with us!
Best regards,
-Fred
Thank you for choosing Sony!
We're excited to hear that you’re very happy with your K-65S20CM2 TV purchase. It’s wonderful to know the picture quality and price have made a positive impact. Thank you for sharing your experience with us!
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: LadyGirl
Verified Purchase:Yes
The remote during the set up process was not responsive in many instances. The tv also turned off 3 times during the process. Additionally I didn’t see a barcode to register the tv. It had to be done manually. The chatbots are a waste of time. The tv has a nice picture and sound quality for the price.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 1, 2025
Hi LadyGirl,
We are very glad to hear that you appreciate the nice picture and sound quality of your Sony BRAVIA 2 II. We apologize for the setup difficulties you experienced with the remote and the TV turning off. If you continue to face any issues, please feel free to contact our technical team for assistance at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.
Thank you for your feedback and for choosing Sony.
Regards,
Dominick
We are very glad to hear that you appreciate the nice picture and sound quality of your Sony BRAVIA 2 II. We apologize for the setup difficulties you experienced with the remote and the TV turning off. If you continue to face any issues, please feel free to contact our technical team for assistance at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.
Thank you for your feedback and for choosing Sony.
Regards,
Dominick
Written by a customer while visiting sony.com
Posted by: Bullbrutus
Gender:Male
Verified Purchase:Yes
Easy to migrate my info over with the Google UI. The larger HD is nice co.pared to my other Sony TV. The issues I have so far, and I've only had it for a few hours... the led light flashes while the TV is off and no way to disable it like my other Sony. Also, I noticed when the screen is dark it's noticeably lighter just above the center of the screen. I understand it's a lower level model, but the black should be black.
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, May 24, 2026
Thank you for the review!
We are glad the Google UI made your upgrade to the K-50S20M2 so easy.
That blinking LED light when the TV is off is usually a background setting like a timer or the TV looking for software updates. You can check your options for this under Settings > System > LED Indicator.
For the lighter area on dark screens, we recommend checking for any available system software updates, as updating the firmware can optimize the picture dimming zones. If that spot continues to be noticeable, please reach out to our team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can take a closer look.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
We are glad the Google UI made your upgrade to the K-50S20M2 so easy.
That blinking LED light when the TV is off is usually a background setting like a timer or the TV looking for software updates. You can check your options for this under Settings > System > LED Indicator.
For the lighter area on dark screens, we recommend checking for any available system software updates, as updating the firmware can optimize the picture dimming zones. If that spot continues to be noticeable, please reach out to our team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can take a closer look.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Written by a customer while visiting sony.com