Customer reviews from sony.com
Sony - Refurbished Excellent - 75" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025)
Average customer rating
4.6
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
14
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
0
89%of customers recommend this product.
(
8 out of
9)
Customer Reviews for Sony - Refurbished Excellent - 75" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025)
Posted by: Paceman
Gender:Male
Verified Purchase:Yes
I bought this a month ago and enjoy watching it all the time.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, August 5, 2025
Hi Paceman!
Thank you for your feedback! It brings us great joy to hear that you are pleased with your BRAVIA 2 II.
This television offers stunning picture quality and vibrant colors, making every viewing experience truly immersive.
Thanks for choosing Sony!
Best regards,
Estefany
Thank you for your feedback! It brings us great joy to hear that you are pleased with your BRAVIA 2 II.
This television offers stunning picture quality and vibrant colors, making every viewing experience truly immersive.
Thanks for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Great quality
on June 27, 2025
Posted by: julieh8071_1364
[This review was collected as part of a promotion.] The picture quality is really detailed and bright. The smart features were easy to use. The TV was easy to install and the design is sleek. The sound performance is also very good.
Response from influenster.comBy Estefany, Sony North America Customer Support, July 2, 2025
Hi julieh8071_1364! We are immensely pleased to hear such positive feedback about our BRAVIA 2 II television!
It's fantastic to know that its detailed picture quality, bright display and impressive sound performance are enhancing your viewing experience. We're also glad the smart features proved easy to navigate and that the installation was straightforward, complementing the TV's sleek design.
Thank you for choosing Sony!
Best regards,
Estefany
It's fantastic to know that its detailed picture quality, bright display and impressive sound performance are enhancing your viewing experience. We're also glad the smart features proved easy to navigate and that the installation was straightforward, complementing the TV's sleek design.
Thank you for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting influenster.com
Customer Rating
5
Great TV!
on June 26, 2025
Posted by: erwinl2_476
[This review was collected as part of a promotion.] The Sony Bravia 2 Google TV is amazing! The picture quality is immaculate, and the TV is super sleek and thin! Mounting it onto the wall was a breeze, couldn’t recommend this TV more!
Response from influenster.comBy Estefany, Sony North America Customer Support, July 1, 2025
Hi erwinl2_476! Thank you so much for your wonderful feedback! It brings us great joy to hear that you are enjoying the Sony Bravia 2 II.
With its stunning picture quality and ultra-slim design, it truly enhances any living space. We're thrilled to know that mounting it was easy for you and we appreciate your recommendation!
Thank you for choosing Sony!
Best regards,
Estefany
With its stunning picture quality and ultra-slim design, it truly enhances any living space. We're thrilled to know that mounting it was easy for you and we appreciate your recommendation!
Thank you for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting influenster.com
Posted by: Dlh24
Verified Purchase:Yes
Great picture and easy setup except the soundbar. We have a Samsung soundbar and very difficult to setup.
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, October 16, 2025
Thank you for sharing your feedback, Dlh24!
We are absolutely thrilled to hear that you are enjoying the great picture on your K-75S20M2 television and that the initial setup was easy and smooth for you. It's incredibly rewarding to know that the visual experience is top-notch right out of the box!
We are, however, very sorry to hear about the difficulty you are having with setting up your Samsung soundbar. We understand how frustrating it is when two different brands of equipment don't connect seamlessly, especially when sound is such a critical part of the home theater experience.
To help you get the incredible audio to match your TV's picture, we want to ensure you have access to the right resources. Often, cross-brand connection issues can be resolved by making sure the right HDMI (ARC/eARC) port is used and that the TV's Bravia Sync (CEC) and audio output settings are correctly configured for an external device.
If you haven't already, please visit our Sony support page or contact our customer support team. They are experts in troubleshooting these cross-brand connection issues and can walk you through the necessary steps for a stable setup.
You can find contact options here:
https://us.esupport.sony.com/support/s/support-contact?category=tv
Thank you again for choosing Sony, and we hope to resolve your soundbar issue quickly so you can fully enjoy your new TV!
Best regards,
Gus,
Sony North America Customer Support
We are absolutely thrilled to hear that you are enjoying the great picture on your K-75S20M2 television and that the initial setup was easy and smooth for you. It's incredibly rewarding to know that the visual experience is top-notch right out of the box!
We are, however, very sorry to hear about the difficulty you are having with setting up your Samsung soundbar. We understand how frustrating it is when two different brands of equipment don't connect seamlessly, especially when sound is such a critical part of the home theater experience.
To help you get the incredible audio to match your TV's picture, we want to ensure you have access to the right resources. Often, cross-brand connection issues can be resolved by making sure the right HDMI (ARC/eARC) port is used and that the TV's Bravia Sync (CEC) and audio output settings are correctly configured for an external device.
If you haven't already, please visit our Sony support page or contact our customer support team. They are experts in troubleshooting these cross-brand connection issues and can walk you through the necessary steps for a stable setup.
You can find contact options here:
https://us.esupport.sony.com/support/s/support-contact?category=tv
Thank you again for choosing Sony, and we hope to resolve your soundbar issue quickly so you can fully enjoy your new TV!
Best regards,
Gus,
Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
5
Good
on June 19, 2025
Posted by: thip36_9714
[This review was collected as part of a promotion.] As a good connection product, sound performance and good smart features, high image quality, lovely design, my family loves it, I will introduce to friends and relatives so they can buy it.
Response from influenster.comBy Estefany, Sony North America Customer Support, June 22, 2025
Hi thip36_9714! Thank you so much for your wonderful feedback! We are truly honored to hear that you and your family are enjoying the BRAVIA 2 II. Its impressive sound performance, sleek design and top-notch smart features are designed to enhance your viewing experience and we’re thrilled to know they’re making a difference for you.
We appreciate your recommendation to friends and relatives, as it means a lot to us.
Thank you for choosing Sony!
Best regards,
Estefany
We appreciate your recommendation to friends and relatives, as it means a lot to us.
Thank you for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting influenster.com
Customer Rating
5
Good color, sound, and performance.
on June 19, 2025
Posted by: maisyph_9144
[This review was collected as part of a promotion.] This TV is awesome! Good sound and color. I had it at only 20 volume and it’s loud already. Color is very nice and clear, movement was smooth. It turns on really fast and connect to apps really fast too. And the remote control is small and very minimal, and has shortcut buttons that I use a lot. Love this tv!
Response from influenster.comBy Estefany, Sony North America Customer Support, June 22, 2025
Hi maisyph_9144! Thank you so much for taking the time to share your thoughts about the BRAVIA 2 II TV! We are truly honored to hear that you are enjoying its impressive sound quality and vibrant colors. It's fantastic to know that you appreciate the fast startup and quick app connectivity, as well as the convenience of the compact remote with its handy shortcut buttons.
We strive to create products that enhance your viewing experience, and your feedback reassures us that we’re on the right track.
Thank you for choosing Sony!
Best regards,
Estefany
We strive to create products that enhance your viewing experience, and your feedback reassures us that we’re on the right track.
Thank you for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting influenster.com
Customer Rating
5
Great Picture Quality
on June 24, 2025
Posted by: kourtfluenster_8794
[This review was collected as part of a promotion.] This TV would be a great addition to any household! It’s lightweight, and powerful. Setup was a breeze, all I needed was a WiFi connection, and the picture quality is amazing. The colors are so sharp and the sound is crisp and clear. This TV has many different settings to cater to your individual preferences and even allows you to create different profiles in case it is a shared device. It only took me a few minutes to sign into my Google account and bring over my existing streaming apps and search for new ones. The Google Home app is really convenient and allows you to customize your tv settings and even set a routine. 10 stars!
Response from influenster.comBy Fred, Sony North America Customer Support, June 25, 2025
Hi kourtfluenster_8794,
Thank you for choosing Sony!
We're really happy to hear that you're enjoying your K-55S20M2 TV. It's fantastic to know that you found the setup process easy and that the picture quality and sound have exceeded your expectations. We designed it with versatility in mind, so it's great to hear that the various settings and profile options have been beneficial for your household. We're also glad you find the Google Home app convenient for customizing your experience. Your valuable feedback and exceptional rating truly mean a lot to us!
Best regards,
-Fred
Thank you for choosing Sony!
We're really happy to hear that you're enjoying your K-55S20M2 TV. It's fantastic to know that you found the setup process easy and that the picture quality and sound have exceeded your expectations. We designed it with versatility in mind, so it's great to hear that the various settings and profile options have been beneficial for your household. We're also glad you find the Google Home app convenient for customizing your experience. Your valuable feedback and exceptional rating truly mean a lot to us!
Best regards,
-Fred
Written by a customer while visiting influenster.com
Posted by: slyd
Gender:Male
Verified Purchase:Yes
TV seems OK. The remote is of very low quality. It has no back lighting and makes it impossible to operate it in semi-darkness, especially for seniors. We are considering returning it. Very disappointing. We have an ancient Sony LCD TV, and have been very happy with it. That is why we got a Sony smart TV.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Support, November 15, 2025
Hi there,
We are sorry to hear that the remote control for your new BRAVIA 2 is causing frustration, especially compared to your older model. We understand how crucial features like backlighting are for usability, particularly in dimly lit settings or for seniors, and we appreciate you raising this specific point about the remote's design and quality. We will certainly pass this specific feedback regarding the lack of backlighting and material quality to our product development team for future consideration, as we strive to meet the high standards expected by our long-time customers.
Thanks for choosing Sony.
Best regards,
Eliab
We are sorry to hear that the remote control for your new BRAVIA 2 is causing frustration, especially compared to your older model. We understand how crucial features like backlighting are for usability, particularly in dimly lit settings or for seniors, and we appreciate you raising this specific point about the remote's design and quality. We will certainly pass this specific feedback regarding the lack of backlighting and material quality to our product development team for future consideration, as we strive to meet the high standards expected by our long-time customers.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com