Customer reviews from sony.com
Sony - Refurbished Excellent - 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV with Gemini (2024)
Average customer rating
4.2
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
23
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
5
73%of customers recommend this product.
(
16 out of
22)
Customer Reviews for Sony - Refurbished Excellent - 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV with Gemini (2024)
Posted by: Sony TV Guy
from Bettendorf Iowa
Gender:Male
Verified Purchase:Yes
Good experience with Sony. Only TV I buy. Great Picture and reliability.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 16, 2024
Hi Sony TV Guy, Thank you for your fantastic review of the BRAVIA 7! We're thrilled to hear that you found the setup easy and had a great experience with Sony. It's wonderful to know that our TV is the only one you chose to buy. We're proud of the picture quality and reliability of our BRAVIA series, and it's great to see that you appreciate these features. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent products and experiences. Enjoy your viewing, and thanks for choosing Sony! - Romeo
Written by a customer while visiting sony.com
Posted by: Not Satisfied at all
from Dayton
Verified Purchase:Yes
I had this TV less than 90 days the screen on multiple times came up blurry, and then the screen went totally green and pink. I returned it for a full refund.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, Sony.com, December 2, 2024
Hi Not Satisfied at all,
We’re sorry to hear about your experience with your Sony BRAVIA 7 TV. We understand how frustrating it can be, and we appreciate you sharing your feedback. We hope to have the opportunity to earn your trust again in the future.
Thank you for sharing your experience.
-Maria
We’re sorry to hear about your experience with your Sony BRAVIA 7 TV. We understand how frustrating it can be, and we appreciate you sharing your feedback. We hope to have the opportunity to earn your trust again in the future.
Thank you for sharing your experience.
-Maria
Written by a customer while visiting sony.com
Posted by: Wayne50
from San Antonio, TX
Gender:Female
Verified Purchase:Yes
Love this TV. It produces beautiful colors and very clear.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 18, 2024
Hi Wayne50,
You made the right choice! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
You made the right choice! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Anonymous
from Jacksonville, FL
Gender:Male
Verified Purchase:Yes
The 65” Bravia 7 assembly and install requires at least two people. Connected it to Xfinity for now; IQ Fiber will be installed in a week which should make an improvement in the already great picture. Some people changed the position, but
Startup was relatively easy but took time when setup the streaming services, e.g. Netflix, Prime, etc.
Startup was relatively easy but took time when setup the streaming services, e.g. Netflix, Prime, etc.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2024
Hi Jax Sage, Thanks for commenting! We're glad to hear that you found the assembly and installation of your BRAVIA 7 manageable, even though it required two people. It's great that you were able to connect it to Xfinity and are already enjoying the excellent picture quality. We appreciate your patience as you wait for the IQ Fiber installation, and we hope it enhances your viewing experience even further. We understand that setting up streaming services can be time-consuming, but we're pleased to know that the startup process was relatively easy for you. Thank you very much for your purchase and for choosing Sony! Enjoy! - Romeo
Written by a customer while visiting sony.com
Posted by: Larr13
Verified Purchase:Yes
I bought this a month ago. I had a Samsung for 20 years that still worked great with zero glitches ever but decided to upgrade. This TV was OK for a couple of weeks but it is constantly freezing now almost daily. I have tried the various troubleshooting out the cache where I can, deleted apps nothing helps. Sometimes it reboots itself--like during big moments in sporting events...other times its frozen until I completely unplug the set, Unacceptable, Not looking forward to hours with tech support. If this is not fixed Im sending it back if I can--would love to be able to simply turn on the TV and have it work--shouldnt be so complicated
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, Sony.com, October 6, 2024
Hi Larr13,
Thank you for reaching out with your concern about your Sony BRAVIA 7 TV. We sincerely apologize for the issues you've been facing, and we completely understand how frustrating it is to deal with freezing and reboots, especially during important moments. This is certainly not the experience we want for you.
We've appreciate the troubleshooting steps you've already taken, and we want to make sure you're able to enjoy your TV without these interruptions. To assist you further, we would like to know more information about your TV. Have you tried checking your TV's software updates? Your Sony BRAVIA 7 TV should have the latest October 2024 release of firmware version 112.626.140.1NAA. If not, refer to the link below.
https://www.sony.com/electronics/support/articles/00347793?utm_source
We hope you also followed the steps to reset the unit to factory settings. Please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00159487
We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Best Regards,
Maria
Thank you for reaching out with your concern about your Sony BRAVIA 7 TV. We sincerely apologize for the issues you've been facing, and we completely understand how frustrating it is to deal with freezing and reboots, especially during important moments. This is certainly not the experience we want for you.
We've appreciate the troubleshooting steps you've already taken, and we want to make sure you're able to enjoy your TV without these interruptions. To assist you further, we would like to know more information about your TV. Have you tried checking your TV's software updates? Your Sony BRAVIA 7 TV should have the latest October 2024 release of firmware version 112.626.140.1NAA. If not, refer to the link below.
https://www.sony.com/electronics/support/articles/00347793?utm_source
We hope you also followed the steps to reset the unit to factory settings. Please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00159487
We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Best Regards,
Maria
Written by a customer while visiting sony.com
Customer Rating
5
Fantastic TV! Big upgrade from our old Samsung
on September 27, 2024
Posted by: Henner62
from Toronto, ON
Gender:Male
Verified Purchase:Yes
Have only had the unit 3 days, but very impressed already!! Set up was very simple. The picture is sharp and beautiful, and the sound so authentic. Looking forward to seeing our favourite moves and sports on this unit!! Very pleased with the Bravia 7.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 29, 2024
Hi Henner62, We're glad that you like the picture and sound quality. We appreciate your feedback and thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Sony BRAVIA 7 Mini LED QLED 4K HDR Google TV: A Family's Delight
on September 15, 2024
Posted by: hiepn1
[This review was collected as part of a promotion.] I recently used the Sony BRAVIA 7 Mini LED QLED 4K HDR Google TV, and it has been an absolute game-changer for my family. After having it for ten days, I can confidently say that this TV is nothing short of amazing.
First and foremost, the screen size is perfect. The vivid colors and true-to-life images make every viewing experience spectacular. Whether we're watching a movie, a nature documentary, or playing video games, the picture quality is consistently stunning. The mini LED and QLED technology truly make a difference, providing deep blacks and brilliant whites that enhance every scene.
The sound quality is another standout feature. The audio is crisp and clear, with a richness that makes you feel like you're right in the middle of the action. It's a far cry from our old TV, and the improvement is noticeable.
One of the best things about the Sony BRAVIA 7 is how it has brought our family closer together. With our new TV, we've started a weekly family movie night, and it's quickly become a cherished tradition. The kids absolutely love it, and it's wonderful to see them so excited to pick out movies and spend time together.
Overall, the Sony BRAVIA 7 Mini LED QLED 4K HDR Google TV has exceeded all our expectations. It's not just a TV; it's an experience. We're grateful for the quality family time it has fostered, and I highly recommend it to anyone in the market for a new TV.
Response from sony.comBy David, Sony North America Customer Support, September 17, 2024
Hi hiepn1,
That's very nice to hear! We're happy that you like the picture and sound quality of the TV. We appreciate the recommendation and thank you for choosing Sony!
-David
That's very nice to hear! We're happy that you like the picture and sound quality of the TV. We appreciate the recommendation and thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Posted by: Rosiey
from Barrington NH
Gender:Female
Verified Purchase:Yes
Bought this new TV yesterday. I wish setting it up was as easy as purchasing it. My husband has a hard time seeing and needed a brighter screen.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 2, 2024
Hi Rosiey, Congratulations on your new Sony Bravia 7 and thank you for the 5-star rating! Setting up the Bravia 7 TV can indeed be a bit challenging for new users. Should you need further assistance, feel free to email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or chat with us through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Hope this helps and thanks for choosing Sony! -Sam
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or chat with us through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Hope this helps and thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com