Customer reviews from sony.com
Sony - Refurbished Excellent - 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024)
Average customer rating
4.2
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
23
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
5
73%of customers recommend this product.
(
16 out of
22)
Customer Reviews for Sony - Refurbished Excellent - 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024)
Customer Rating
5
Great quality tv!
on January 12, 2025
Posted by: thehidenngemm_7567
[This review was collected as part of a promotion.] This tv has exceeded my expectations! I love the picture quality and sound performance! The colors are so vibrant and brings the content to life! The sound is sharp and you can hear voices very clearly. One of my favorite things is that I can connect my Sony soundbar for that extra bass. I also love that this tv has the ability to connect to your smartphone and easily control the settings.
Response from influenster.comBy Sony North America Customer Support, January 13, 2025
Hello thehidenngemm_7567,
Thank you for your wonderful review of the K65XR70 (BRAVIA 7) TV! We are delighted to learn that the television has surpassed your expectations with its vivid picture quality and crisp sound performance. It's fantastic to hear that you appreciate the ability to connect your Sony soundbar for enhanced bass, as well as the convenience of controlling the TV settings through your smartphone. Your feedback means a lot to us! Thank you for choosing Sony!
Best regards,
Romeo
Thank you for your wonderful review of the K65XR70 (BRAVIA 7) TV! We are delighted to learn that the television has surpassed your expectations with its vivid picture quality and crisp sound performance. It's fantastic to hear that you appreciate the ability to connect your Sony soundbar for enhanced bass, as well as the convenience of controlling the TV settings through your smartphone. Your feedback means a lot to us! Thank you for choosing Sony!
Best regards,
Romeo
Written by a customer while visiting influenster.com
Customer Rating
1
Worst TV purchase I have made in more than 20 yea
on January 3, 2025
Posted by: Bens TV
Gender:Male
Verified Purchase:Yes
I bought this TV 1 month ago and it is nothing but a Disappointment.... Randomly turns on or off ... Just garbage
No, I would not recommend this to a friend.
Response from sony.comBy David, Sony North America Customer Support, January 4, 2025
Hi Bens TV,
Thank you for choosing and purchasing our BRAVIA 7 4K Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Check the sleep timer or Idle TV standby functions of the TV. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00032613?model=K-85XR70&category=televisions-projectors-lcd-tvs-android-
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Thank you for choosing and purchasing our BRAVIA 7 4K Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Check the sleep timer or Idle TV standby functions of the TV. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00032613?model=K-85XR70&category=televisions-projectors-lcd-tvs-android-
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Written by a customer while visiting sony.com
Posted by: Cambo IV
Gender:Male
Verified Purchase:Yes
The TV is wonderful. Amazing picture comma really good sound from the built-in speakers, beautiful build quality absolutely first class. My only complaint is not actually with Sony, it’s with Rogers cable in Canada. They won’t seem to allow the Sony remote to change the channels. It can do everything else, make fine adjustments of contrast, they just won’t let it do the channels. They want you to use theirs. I wish Sony would use their might to put the boots to these guys, arguably The worst Internet and television service on planet Earth. And probably the most expensive. As far as TV goes, though, it’s always been tough to beat Sony, and I think it still is.
I would recommend this to a friend!
Response from sony.comBy Sony North America Costumer Support, April 19, 2025
Hello Cambo IV,
Thank you for the five-star rating!
We're delighted to hear that you're enjoying the BRAVIA 7 high-level quality thanks to it's exceptional image with a billions of accurate real-world colors and an elevated sound that matches the picture you see.
As you're unable to change the channels with the Sony remote, this article may help you: https://www.sony.com/electronics/support/articles/00231346?utm_source=glean
If you still have issues paring the cable-box with the Sony remote, you can reach out to us at socialsupport@am.sony.com with your name, username, model number, issue and telephone number to provide you a personalized assistance.
Thank you for choosing Sony!
Best regards, Jenn.
Thank you for the five-star rating!
We're delighted to hear that you're enjoying the BRAVIA 7 high-level quality thanks to it's exceptional image with a billions of accurate real-world colors and an elevated sound that matches the picture you see.
As you're unable to change the channels with the Sony remote, this article may help you: https://www.sony.com/electronics/support/articles/00231346?utm_source=glean
If you still have issues paring the cable-box with the Sony remote, you can reach out to us at socialsupport@am.sony.com with your name, username, model number, issue and telephone number to provide you a personalized assistance.
Thank you for choosing Sony!
Best regards, Jenn.
Written by a customer while visiting sony.com
Customer Rating
5
great imagine quality
on July 3, 2024
Posted by: barbaras286
[This review was collected as part of a promotion.] the pictures don’t do it justice, but great imagine quality. it has different modes to set the picture in depending on your mood or what you’re watching. such a different and software from my old sony (which was also great) the interface is so easy to navigate and very aesthetically pleasing. The sound is good i connected it to my home theater though and it sounds great.
Response from influenster.comBy Sony North America Customer Support, July 4, 2024
Hi barbaras286, fabulous! We're truly delighted to hear about your satisfaction with the amazing picture quality, Google TV feature, stylish design, user-friendly interface, and exceptional sound of your BRAVIA 7. Thank you so much for sharing your awesome experience with our product and for trusting Sony! - Romeo
Written by a customer while visiting influenster.com
Posted by: Wayne50
Gender:Female
Verified Purchase:Yes
Love this TV. It produces beautiful colors and very clear.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 18, 2024
Hi Wayne50,
You made the right choice! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
You made the right choice! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Great TV
on June 27, 2024
Posted by: cy12
[This review was collected as part of a promotion.] This TV is an upgrade from my Bravia LED TV. I had the higher end LED Sony Bravia in the same size as the mini-LED TV. From the outside the two TVs are nearly identical, both are the same dimensions, including width, and both have the same plastic back paneling and trims. Both run the same Sony Bravia and Google TV software. Setting up my accounts on the Smart TV was extremely fast and easy both times.
The biggest difference is that the mini LED is noticeably crisper and more saturated. I was extremely happy with my LED TV, but the mini-LED is a clear upgrade. And there's no worry about burn-in like with OLED. While OLED would have even crisper blacks, the mini-LED is already very good and much brighter than an OLED. I use it in a bright room with no issues with screen brightness. There is a small amount of glare, the TV screen is satin-ish, so I'll see a soft reflections of my lamps, but my side windows don't give glare unless it's shining right on the TV. This is the same level of glare from my previous TV, so it's likely the same across the Bravia line.
Response from influenster.comBy Sony North America Customer Support, June 28, 2024
Hi cy12, We're delighted to hear that you are enjoying your BRAVIA 7. We appreciate your feedback and thank you for choosing Sony. Erin
Written by a customer while visiting influenster.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
The 65” Bravia 7 assembly and install requires at least two people. Connected it to Xfinity for now; IQ Fiber will be installed in a week which should make an improvement in the already great picture. Some people changed the position, but
Startup was relatively easy but took time when setup the streaming services, e.g. Netflix, Prime, etc.
Startup was relatively easy but took time when setup the streaming services, e.g. Netflix, Prime, etc.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2024
Hi Jax Sage, Thanks for commenting! We're glad to hear that you found the assembly and installation of your BRAVIA 7 manageable, even though it required two people. It's great that you were able to connect it to Xfinity and are already enjoying the excellent picture quality. We appreciate your patience as you wait for the IQ Fiber installation, and we hope it enhances your viewing experience even further. We understand that setting up streaming services can be time-consuming, but we're pleased to know that the startup process was relatively easy for you. Thank you very much for your purchase and for choosing Sony! Enjoy! - Romeo
Written by a customer while visiting sony.com
Customer Rating
3
Set up time a hassle and intrusive
on August 8, 2024
Posted by: chasingkbeauty
[This review was collected as part of a promotion.] I have Samsung tvs and hoped this one would be better since it’s newer. However, the picture quality was not as sharp as my 3 year old Samsung tv. The sound was great and clear. Plugging in the stand to the tv was easy. However, Set up was a nightmare and took a very long time. It also asked a ton of questions that attempted to sync everything to this tv which didn’t make me feel comfortable. Logging into my Google account and having it load all my info felt a bit intrusive. When I tried to skip, it asked me if I was sure and named me everything I wouldn’t be able to do by not sharing the info. In terms of speed of opening and switching apps, it was super fast, which I would’ve expected with a new tv. Overall, not better than other similarly priced tv.
Response from influenster.comBy Sony North America Customer Support, August 10, 2024
Hi chasingkbeauty, Thank you for sharing your feedback. While we're glad you like the sound clarity, snappy UI, and ease of installation, we regret to hear that the initial setup took a very long time to complete. We also understand your concern with regards to logging in your Google account. Your input is valuable to us as it helps us improve our products further. You can skip all the smart feature and Google account setup on the TV by not connecting it to the internet. However, you will lose the ability to receive software updates that will help the TV improve performance over time any plus the use of apps on the TV. I would also recommend you watch our short video on this link: https://www.youtube.com/watch?v=jtBnNhxg2XM on how to properly setup your Sony TV.
There are also various settings that you can configure in [Picture] settings to increase the brightness, colors, and contrast level to improve the overall viewing experience on your Sony TV. You may refer to the link below for more information about the picture adjustment settings of the TV:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony!
Regards,
Sam
There are also various settings that you can configure in [Picture] settings to increase the brightness, colors, and contrast level to improve the overall viewing experience on your Sony TV. You may refer to the link below for more information about the picture adjustment settings of the TV:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony!
Regards,
Sam
Written by a customer while visiting influenster.com