Customer reviews from sony.com
Sony - Refurbished Excellent - 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV with Gemini (2024)
Average customer rating
4.2
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
23
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
5
73%of customers recommend this product.
(
16 out of
22)
Customer Reviews for Sony - Refurbished Excellent - 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV with Gemini (2024)
Customer Rating
1
This Product did not meet my expectations.
on March 20, 2025
Posted by: Anonymous
from Canada
Gender:Male
I've been having a lot of software problems whit this TV model. This product did not meet my expectations. I am disappointed with this television model and cannot recommend it!
No, I would not recommend this to a friend.
Response from sony.comBy Milton, Social media support, March 21, 2025
We're sincerely sorry to hear you have been dealing with issues on this Bravia 7 TV that you got. We'd like to hear from you. For any particular inquiry or concerns you can contact us directly, we'll be happy to assist you. Please feel free to reach us at this phone number: 800-222-7669. Mo-Fri 10:00 am - 7:00 pm ET. -Milton
Written by a customer while visiting sony.com
Customer Rating
1
Téléviseur décevant!
on March 17, 2025
Posted by: Anonymous
from Canada
Gender:Male
J'ai rencontré beaucoup de bugs logiciel causé par Google TV Android sur la Sony Bravia 7 Mini-LED XR 70 75 Pouces. Sony à des problèmes de logiciel sur leurs séries de télévision depuis une décennie. Téléviseur très décevant. Téléviseur qui s'éteint plusieurs fois par jour. Redémarre du téléviseur. Après 3 mois même après la mise à jour du logiciel de février 2025 les problèmes perdurent. Sony marque pas fiable. Logiciel Google TV instable. Je ne recommande pas les produits Sony à personne. Très décevant!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 8, 2025
Bonjour,
Merci d'avoir pris le temps de partager votre commentaire. nous nous excusons sincèrement pour les désagréments que vous avez subis avec votre téléviseur BRAVIA 7. Nous sommes désolés d'apprendre que votre expérience ne s'est pas améliorée depuis la mise à jour logicielle publiée en février 2025.
Nous souhaitons vous proposer quelques solutions pour résoudre le problème de redémarrage de votre téléviseur :
1. Désactivez Bravia Sync : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Chaînes et entrées → Entrées externes → Paramètres BRAVIA Sync → Désactivez le contrôle BRAVIA Sync.
2. Si vous disposez d'un décodeur câble connecté au téléviseur via un câble HDMI, vous pouvez utiliser un câble ou un adaptateur HDMI sans CEC pour empêcher le téléviseur de redémarrer.
3. Désactivez la TV interactive Samba : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Système → TV interactive Samba → Désactivez la TV interactive Samba.
4. Assurez-vous que la dernière version du logiciel est installée sur votre téléviseur. Vous pouvez consulter ce lien :https://www.sony.com/electronics/support/lcd-tvs-android-bravia-7-xr70-/k-75xr70/software/00346878
Si le problème persiste ou si vous avez besoin de plus d'informations, veuillez nous envoyer les informations ci-dessous par e-mail à socialsupport@am.sony.com afin que nous puissions mieux vous aider :
Nom complet :
Nom d'utilisateur Sony.com :
Numéro de téléphone :
Numéro de modèle :
Problème/Souci :
Merci d'avoir attiré notre attention sur ce problème. Vos commentaires sont importants.
Cordialement,
Stéphanie
Merci d'avoir pris le temps de partager votre commentaire. nous nous excusons sincèrement pour les désagréments que vous avez subis avec votre téléviseur BRAVIA 7. Nous sommes désolés d'apprendre que votre expérience ne s'est pas améliorée depuis la mise à jour logicielle publiée en février 2025.
Nous souhaitons vous proposer quelques solutions pour résoudre le problème de redémarrage de votre téléviseur :
1. Désactivez Bravia Sync : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Chaînes et entrées → Entrées externes → Paramètres BRAVIA Sync → Désactivez le contrôle BRAVIA Sync.
2. Si vous disposez d'un décodeur câble connecté au téléviseur via un câble HDMI, vous pouvez utiliser un câble ou un adaptateur HDMI sans CEC pour empêcher le téléviseur de redémarrer.
3. Désactivez la TV interactive Samba : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Système → TV interactive Samba → Désactivez la TV interactive Samba.
4. Assurez-vous que la dernière version du logiciel est installée sur votre téléviseur. Vous pouvez consulter ce lien :https://www.sony.com/electronics/support/lcd-tvs-android-bravia-7-xr70-/k-75xr70/software/00346878
Si le problème persiste ou si vous avez besoin de plus d'informations, veuillez nous envoyer les informations ci-dessous par e-mail à socialsupport@am.sony.com afin que nous puissions mieux vous aider :
Nom complet :
Nom d'utilisateur Sony.com :
Numéro de téléphone :
Numéro de modèle :
Problème/Souci :
Merci d'avoir attiré notre attention sur ce problème. Vos commentaires sont importants.
Cordialement,
Stéphanie
Written by a customer while visiting sony.com
Posted by: Bummed by sound
from St paul
Gender:Male
Verified Purchase:Yes
Had this TV for 2 Weeks and am very disappointed in the audio. I have spent a lot of time trying to get it right. The audio level changes within a program and from program to program. The audio sound changed also, from a soft mushy to also sounding like the audio is coming through a pipe. I also purchased a Sony sound bar which does not help.
The picture is great though!
The picture is great though!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 2, 2025
Hi there, We are sorry to hear that you are experiencing issues with your Sony K65XR70 TV. We would like to ensure that you get the best out of your Sony TV and soundbar. We recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Carl
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Carl
Written by a customer while visiting sony.com
Posted by: Rictic
from Ft. Lauderdale, FL
Gender:Male
Verified Purchase:Yes
I've had 75" Bravia 7 for almost 2 months and it has been absolutely stunning. The best TV I've ever owned. I worked in television production for a local PBS station and I know what good television images are supposed to look like. This is it. Beautiful 4 k video and excellent upscaling of standard definition video also. I couldn't be happier!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 16, 2025
Hi Rictic, Excellent choice! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Customer Rating
5
Great quality tv!
on January 12, 2025
Posted by: thehidenngemm_7567
[This review was collected as part of a promotion.] This tv has exceeded my expectations! I love the picture quality and sound performance! The colors are so vibrant and brings the content to life! The sound is sharp and you can hear voices very clearly. One of my favorite things is that I can connect my Sony soundbar for that extra bass. I also love that this tv has the ability to connect to your smartphone and easily control the settings.
Response from sony.comBy Sony North America Customer Support, January 13, 2025
Hello thehidenngemm_7567,
Thank you for your wonderful review of the K65XR70 (BRAVIA 7) TV! We are delighted to learn that the television has surpassed your expectations with its vivid picture quality and crisp sound performance. It's fantastic to hear that you appreciate the ability to connect your Sony soundbar for enhanced bass, as well as the convenience of controlling the TV settings through your smartphone. Your feedback means a lot to us! Thank you for choosing Sony!
Best regards,
Romeo
Thank you for your wonderful review of the K65XR70 (BRAVIA 7) TV! We are delighted to learn that the television has surpassed your expectations with its vivid picture quality and crisp sound performance. It's fantastic to hear that you appreciate the ability to connect your Sony soundbar for enhanced bass, as well as the convenience of controlling the TV settings through your smartphone. Your feedback means a lot to us! Thank you for choosing Sony!
Best regards,
Romeo
Written by a customer while visiting sony.com
Customer Rating
1
Worst TV purchase I have made in more than 20 yea
on January 3, 2025
Posted by: Bens TV
from Dieppe NB
Gender:Male
Verified Purchase:Yes
I bought this TV 1 month ago and it is nothing but a Disappointment.... Randomly turns on or off ... Just garbage
No, I would not recommend this to a friend.
Response from sony.comBy David, Sony North America Customer Support, January 4, 2025
Hi Bens TV,
Thank you for choosing and purchasing our BRAVIA 7 4K Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Check the sleep timer or Idle TV standby functions of the TV. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00032613?model=K-85XR70&category=televisions-projectors-lcd-tvs-android-
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Thank you for choosing and purchasing our BRAVIA 7 4K Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Check the sleep timer or Idle TV standby functions of the TV. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00032613?model=K-85XR70&category=televisions-projectors-lcd-tvs-android-
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Written by a customer while visiting sony.com
Posted by: Hank452
from Los Angeles, Ca
Gender:Male
Verified Purchase:Yes
Just brought this TV 3 days ago and it is Great. Would recommend it to anyone.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 16, 2024
Hello Hank452,
Congratulations on your new BRAVIA 7! We are thrilled to learn that you are pleased with the outstanding performance of your TV. Thank you for your recommendation and for choosing Sony!
Best regards,
Romeo
Congratulations on your new BRAVIA 7! We are thrilled to learn that you are pleased with the outstanding performance of your TV. Thank you for your recommendation and for choosing Sony!
Best regards,
Romeo
Written by a customer while visiting sony.com
Posted by: Boss baby
from Danville, Pa
Verified Purchase:Yes
Good picture and sound after one week, I hope it last
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 13, 2024
Hi Boss baby, Thanks for the positive feedback. We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig
Written by a customer while visiting sony.com