Customer reviews from sony.com
Sony - Refurbished Excellent - 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024)
Average customer rating
4.2
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
23
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
5
73%of customers recommend this product.
(
16 out of
22)
Customer Reviews for Sony - Refurbished Excellent - 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024)
Posted by: Larr13
Verified Purchase:Yes
I bought this a month ago. I had a Samsung for 20 years that still worked great with zero glitches ever but decided to upgrade. This TV was OK for a couple of weeks but it is constantly freezing now almost daily. I have tried the various troubleshooting out the cache where I can, deleted apps nothing helps. Sometimes it reboots itself--like during big moments in sporting events...other times its frozen until I completely unplug the set, Unacceptable, Not looking forward to hours with tech support. If this is not fixed Im sending it back if I can--would love to be able to simply turn on the TV and have it work--shouldnt be so complicated
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, Sony.com, October 6, 2024
Hi Larr13,
Thank you for reaching out with your concern about your Sony BRAVIA 7 TV. We sincerely apologize for the issues you've been facing, and we completely understand how frustrating it is to deal with freezing and reboots, especially during important moments. This is certainly not the experience we want for you.
We've appreciate the troubleshooting steps you've already taken, and we want to make sure you're able to enjoy your TV without these interruptions. To assist you further, we would like to know more information about your TV. Have you tried checking your TV's software updates? Your Sony BRAVIA 7 TV should have the latest October 2024 release of firmware version 112.626.140.1NAA. If not, refer to the link below.
https://www.sony.com/electronics/support/articles/00347793?utm_source
We hope you also followed the steps to reset the unit to factory settings. Please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00159487
We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Best Regards,
Maria
Thank you for reaching out with your concern about your Sony BRAVIA 7 TV. We sincerely apologize for the issues you've been facing, and we completely understand how frustrating it is to deal with freezing and reboots, especially during important moments. This is certainly not the experience we want for you.
We've appreciate the troubleshooting steps you've already taken, and we want to make sure you're able to enjoy your TV without these interruptions. To assist you further, we would like to know more information about your TV. Have you tried checking your TV's software updates? Your Sony BRAVIA 7 TV should have the latest October 2024 release of firmware version 112.626.140.1NAA. If not, refer to the link below.
https://www.sony.com/electronics/support/articles/00347793?utm_source
We hope you also followed the steps to reset the unit to factory settings. Please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00159487
We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Best Regards,
Maria
Written by a customer while visiting sony.com
Customer Rating
5
AWESOME TV!!!!
on June 20, 2024
Posted by: nicolew316
[This review was collected as part of a promotion.] Wow! I was so excited when I got this huge 4K tv for free! I love this tv so much! I love the picture it looks so good and it’s a 65 inch so it’s nice and big! It’s also a smart tv and has everything you need to find your favorite show or movie! Oh, and I love that the remote has streaming option buttons!
Response from influenster.comBy Sony North America Customer Support, June 21, 2024
Hi Nicolew316, Thanks for sharing your 5-star review and impressive experience with your new BRAVIA 7 TV. We're truly happy to hear you are enjoying everything about this TV, especially the excellent picture and amazing performance as well as App buttons for access to various video streaming services such as Netflix, Disney Plus, Sony Pictures Core, Prime Video, Crunchyroll, and YouTube with one push. Thanks for leaving us such a fantastic review! Our team will definitely be happy to read what you wrote. Enjoy! -Jess
Written by a customer while visiting influenster.com
Posted by: Sony TV Guy
Gender:Male
Verified Purchase:Yes
Good experience with Sony. Only TV I buy. Great Picture and reliability.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 16, 2024
Hi Sony TV Guy, Thank you for your fantastic review of the BRAVIA 7! We're thrilled to hear that you found the setup easy and had a great experience with Sony. It's wonderful to know that our TV is the only one you chose to buy. We're proud of the picture quality and reliability of our BRAVIA series, and it's great to see that you appreciate these features. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent products and experiences. Enjoy your viewing, and thanks for choosing Sony! - Romeo
Written by a customer while visiting sony.com
Posted by: Rictic
Gender:Male
Verified Purchase:Yes
I've had 75" Bravia 7 for almost 2 months and it has been absolutely stunning. The best TV I've ever owned. I worked in television production for a local PBS station and I know what good television images are supposed to look like. This is it. Beautiful 4 k video and excellent upscaling of standard definition video also. I couldn't be happier!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 16, 2025
Hi Rictic, Excellent choice! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Boss baby
Verified Purchase:Yes
Good picture and sound after one week, I hope it last
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 13, 2024
Hi Boss baby, Thanks for the positive feedback. We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig
Written by a customer while visiting sony.com
Customer Rating
1
Téléviseur décevant!
on March 17, 2025
Posted by: Anonymous
Gender:Male
J'ai rencontré beaucoup de bugs logiciel causé par Google TV Android sur la Sony Bravia 7 Mini-LED XR 70 75 Pouces. Sony à des problèmes de logiciel sur leurs séries de télévision depuis une décennie. Téléviseur très décevant. Téléviseur qui s'éteint plusieurs fois par jour. Redémarre du téléviseur. Après 3 mois même après la mise à jour du logiciel de février 2025 les problèmes perdurent. Sony marque pas fiable. Logiciel Google TV instable. Je ne recommande pas les produits Sony à personne. Très décevant!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 8, 2025
Bonjour,
Merci d'avoir pris le temps de partager votre commentaire. nous nous excusons sincèrement pour les désagréments que vous avez subis avec votre téléviseur BRAVIA 7. Nous sommes désolés d'apprendre que votre expérience ne s'est pas améliorée depuis la mise à jour logicielle publiée en février 2025.
Nous souhaitons vous proposer quelques solutions pour résoudre le problème de redémarrage de votre téléviseur :
1. Désactivez Bravia Sync : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Chaînes et entrées → Entrées externes → Paramètres BRAVIA Sync → Désactivez le contrôle BRAVIA Sync.
2. Si vous disposez d'un décodeur câble connecté au téléviseur via un câble HDMI, vous pouvez utiliser un câble ou un adaptateur HDMI sans CEC pour empêcher le téléviseur de redémarrer.
3. Désactivez la TV interactive Samba : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Système → TV interactive Samba → Désactivez la TV interactive Samba.
4. Assurez-vous que la dernière version du logiciel est installée sur votre téléviseur. Vous pouvez consulter ce lien :https://www.sony.com/electronics/support/lcd-tvs-android-bravia-7-xr70-/k-75xr70/software/00346878
Si le problème persiste ou si vous avez besoin de plus d'informations, veuillez nous envoyer les informations ci-dessous par e-mail à socialsupport@am.sony.com afin que nous puissions mieux vous aider :
Nom complet :
Nom d'utilisateur Sony.com :
Numéro de téléphone :
Numéro de modèle :
Problème/Souci :
Merci d'avoir attiré notre attention sur ce problème. Vos commentaires sont importants.
Cordialement,
Stéphanie
Merci d'avoir pris le temps de partager votre commentaire. nous nous excusons sincèrement pour les désagréments que vous avez subis avec votre téléviseur BRAVIA 7. Nous sommes désolés d'apprendre que votre expérience ne s'est pas améliorée depuis la mise à jour logicielle publiée en février 2025.
Nous souhaitons vous proposer quelques solutions pour résoudre le problème de redémarrage de votre téléviseur :
1. Désactivez Bravia Sync : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Chaînes et entrées → Entrées externes → Paramètres BRAVIA Sync → Désactivez le contrôle BRAVIA Sync.
2. Si vous disposez d'un décodeur câble connecté au téléviseur via un câble HDMI, vous pouvez utiliser un câble ou un adaptateur HDMI sans CEC pour empêcher le téléviseur de redémarrer.
3. Désactivez la TV interactive Samba : sur la télécommande, appuyez sur le bouton (Paramètres rapides) et sélectionnez Paramètres → Système → TV interactive Samba → Désactivez la TV interactive Samba.
4. Assurez-vous que la dernière version du logiciel est installée sur votre téléviseur. Vous pouvez consulter ce lien :https://www.sony.com/electronics/support/lcd-tvs-android-bravia-7-xr70-/k-75xr70/software/00346878
Si le problème persiste ou si vous avez besoin de plus d'informations, veuillez nous envoyer les informations ci-dessous par e-mail à socialsupport@am.sony.com afin que nous puissions mieux vous aider :
Nom complet :
Nom d'utilisateur Sony.com :
Numéro de téléphone :
Numéro de modèle :
Problème/Souci :
Merci d'avoir attiré notre attention sur ce problème. Vos commentaires sont importants.
Cordialement,
Stéphanie
Written by a customer while visiting sony.com
Customer Rating
1
This Product did not meet my expectations.
on March 20, 2025
Posted by: Anonymous
Gender:Male
I've been having a lot of software problems whit this TV model. This product did not meet my expectations. I am disappointed with this television model and cannot recommend it!
No, I would not recommend this to a friend.
Response from sony.comBy Milton, Social media support, March 21, 2025
We're sincerely sorry to hear you have been dealing with issues on this Bravia 7 TV that you got. We'd like to hear from you. For any particular inquiry or concerns you can contact us directly, we'll be happy to assist you. Please feel free to reach us at this phone number: 800-222-7669. Mo-Fri 10:00 am - 7:00 pm ET. -Milton
Written by a customer while visiting sony.com
Posted by: Bummed by sound
Gender:Male
Verified Purchase:Yes
Had this TV for 2 Weeks and am very disappointed in the audio. I have spent a lot of time trying to get it right. The audio level changes within a program and from program to program. The audio sound changed also, from a soft mushy to also sounding like the audio is coming through a pipe. I also purchased a Sony sound bar which does not help.
The picture is great though!
The picture is great though!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 2, 2025
Hi there, We are sorry to hear that you are experiencing issues with your Sony K65XR70 TV. We would like to ensure that you get the best out of your Sony TV and soundbar. We recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Carl
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Carl
Written by a customer while visiting sony.com