Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(498 Reviews)
Rating breakdown 498 reviews
5 Stars
346
4 Stars
89
3 Stars
28
2 Stars
13
1 Star
22
89%of customers recommend this product.
(
232 out of
261)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
I love this tv
on August 22, 2025
Posted by: Frosty
[This review was collected as part of a promotion.] I use my tv for streaming, and gaming. Crystal clear picture. It has a feature to be able to play certain games like fortnite without a console. I like the smart hub box that it came with to be able to hook all my devices to it. It takes a minute to learn all the different features but once you get the hang of it, you will love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Picture Frame
on August 21, 2025
Posted by: MyFrame
[This review was collected as part of a promotion.] I'm not sure how Samsung did it but the paintings that are displayed seem to have texture to them: as if you're looking at the actual painting
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t get it.
on August 19, 2025
Posted by: LloydMK
from San Francisco
Couldn’t believe the poor quality of the picture. I seen all these great reviews and went for it but boy what a mistake. It’s not exactly a cheap tv so if you’re looking for a cheap tv in a nice picture frame then by all means waste your money.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, August 20, 2025
Hi LloydMK,
We appreciate your input on the picture quality of Samsung’s Frame TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s Frame TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect TV for living room
on August 12, 2025
Posted by: Sridharps1992
[This review was collected as part of a promotion.] Looks like a picture frame, works great with its smart AI features, saves energy and delivers a great experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
T&C updates useless
on August 1, 2025
Posted by: Mike C
from Jacksonville FL
T&C updates cause TV not to work. Buyer beware of Samsungs poor management of TV after purchase. You are required to activate a Samsung account and are at their mercy of the units operation
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, August 1, 2025
Hi Mike C,
Thanks for sharing your review of Samsung’s Frame TV. We appreciate your feedback and will be sure to pass it along to the appropriate teams.
If there’s anything we can ever assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thanks for sharing your review of Samsung’s Frame TV. We appreciate your feedback and will be sure to pass it along to the appropriate teams.
If there’s anything we can ever assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
It’s a great product and super reliable
on August 1, 2025
Posted by: SimplyHappy247
[This review was collected as part of a promotion.] The frame has a prominent location in our living room, and we use it primarily to display the artwork. We subscribed to the wide variety of artwork available, and has often become a focal point and a center of conversation concerning the specific art being displayed. We just love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Picture Perfect
on July 30, 2025
Posted by: MikeNY120
[This review was collected as part of a promotion.] This was the perfect choice for our basement entertaining space. It was the perfect size for over the fireplace and the artwork makes for an outstanding look while entertaining. The TV picture is outstanding for family movie night or just casual viewing. We spent a good deal of time looking for the right TV for the space and are very happy with our purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tv that has a great feature
on July 28, 2025
Posted by: Yume1527
[This review was collected as part of a promotion.] It's a great TV that can do so many stuff with a good quality. I use it for watching movie and play a game from PS5 a lot, the visuals and sound are on point. It's perfect to be a part of our decoration which is absolute stunning look.
Value
5
Written by a customer while visiting Samsung US