Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(498 Reviews)
Rating breakdown 498 reviews
5 Stars
346
4 Stars
89
3 Stars
28
2 Stars
13
1 Star
22
89%of customers recommend this product.
(
232 out of
261)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
Great features
on May 11, 2026
Posted by: Mwma
from Dallas tx
[This review was collected as part of a promotion.] Fantastic picture, lots of options to watch and use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Back light issues.
on May 11, 2026
Posted by: JayMare
[This review was collected as part of a promotion.] I think the thin bezel and the matte screen is beautiful. I love it, however the backlight on the right side has been failing lately. comes and goes. not sure if the newer models have the same issue but it definitely has me thinking twice about buying another The Frame. may try another model. The new Samsung Smart interface is pretty good though! has me using it more than my Chromecast.
Response from Samsung USBy Samsung Specialist, May 12, 2026
JayMare,
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on May 11, 2026
Posted by: Potatocat
[This review was collected as part of a promotion.] Has worked great and is beautiful in the living room
Written by a customer while visiting Samsung US
Customer Rating
1
Defective TVs
on May 11, 2026
Posted by: NTM2
This generation of Samsung Frame TV is technically deficient in every way. The video and audio are not crisp and the audio and video inevitably fall out of sync with one another approximately 5 to 15 minutes into any show. This generation of Samsung Frame TV also suffers from significant latency issues in turning on and off and switching between programs and apps. When I tried to invoke my warranty to get TVs that were not defective, the Samsung troubleshooting rep repeatedly gas lit me despite the clear evidence of deficiencies. I will never buy Samsung again and I suggest you do not either.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, May 12, 2026
NTM2,
Thank you for your feedback on the lip sync issues you're experiencing with your Samsung TV. This may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
Thank you for your feedback on the lip sync issues you're experiencing with your Samsung TV. This may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful TV!
on May 11, 2026
Posted by: Roberta
from Rochester, MN
[This review was collected as part of a promotion.] We love our Frame TV! The display, on and off, is great. This TV is a wonderful addition to our space.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Works well and thin
on May 10, 2026
Posted by: Tvviewer
[This review was collected as part of a promotion.] Works well and thin. UX not the most intuitive but art mode is good.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 10, 2026
Posted by: G2zanclan
from Lansdale, PA
[This review was collected as part of a promotion.] We love this tv. The wire is all most invisible. Perfect if you don't have outlets. Easy to set up. Easy to use. Would highly recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not purchase.
on May 10, 2026
Posted by: TCD2030
Samsung’s The Frame TV is disappointing, to say the least. I purchased this television only 8 months ago and now it is completely unresponsive. It is obviously defective. I don’t want it repaired. I want it replaced or refunded, but clearly Samsung does not stand behind its products.
Response from Samsung USBy Samsung Specialist, May 11, 2026
TCD2030,
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US