Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(498 Reviews)
Rating breakdown 498 reviews
5 Stars
346
4 Stars
89
3 Stars
28
2 Stars
13
1 Star
22
89%of customers recommend this product.
(
232 out of
261)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
Great features
on May 20, 2026
Posted by: Rodney
from Oklahoma
[This review was collected as part of a promotion.] Great features! Love the aesthetic of flat against the wall with no wires exposed. Love having Alexa
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Features
on May 20, 2026
Posted by: AL star seeker
[This review was collected as part of a promotion.] I really enjoyed my Frame alot. Like the Art being displayed and the Quality of the picture, also have the internet to view in a bigger screen and able to hang on the wall to include solar on the remote control.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
“Perfect Blend of Art and Entertainment”
on May 20, 2026
Posted by: HappyCustomer
from NJ
[This review was collected as part of a promotion.] I recently purchased the Samsung The Frame TV and I’m very impressed with both the picture quality and the design. The display is bright, sharp, and perfect for movies and streaming. My favorite feature is Art Mode — it truly looks like framed artwork when the TV is off and blends beautifully into the room. The slim design and clean setup make it feel very premium. Overall, it’s a great combination of style and performance, and I’m very happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
If you buy one YOU WILL buy MORE!
on May 20, 2026
Posted by: Shell
from Minnesota
[This review was collected as part of a promotion.] I now have. Of 12345678 of these TV's I have them at both my home. With the frame and my office with the frame. They are a wild piece. The picture is absolutely perfect and clear in an office. It makes for all kinds of conversation and we are just so happy with them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great clarity but screen is too dark
on May 20, 2026
Posted by: Beatdaddyo
from Arlington, Virginia
[This review was collected as part of a promotion.] Great clarity but screen is too dark for many movies and weekly streaming shows .And no matter how far I go into the settings menus to adjust it to make it brighter nothing seems to work.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, May 20, 2026
We appreciate your input on the picture quality of Samsung’s Frame TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
I want another!
on May 20, 2026
Posted by: JoAnne
from Atlanta, Ga
[This review was collected as part of a promotion.] Amazing! Love the aesthetic, thinness, love the picture options, the interface is good. Literally looks like a painting on the wall. Love he controls on my phone and the fact that I can use the same remote for the soundbar, which also sounds and works great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
FrameTV Art Mode / My Photo Album UX Feedback
on May 20, 2026
Posted by: Alan
from Denver CO
[This review was collected as part of a promotion.] I recently purchased a 55” 2025 Samsung FrameTV and overall I think it is one of the most innovative and visually attractive televisions currently available. The concept of combining a high-quality television with a digital art display is excellent, and when properly configured, the Art Mode experience can be remarkably convincing. My wife and I are photographers, and after spending considerable time developing a workflow for exporting images from Adobe Lightroom and displaying them on the FrameTV, the final visual results have been outstanding.
The display quality itself deserves praise. Once I calibrated the settings and optimized image exports for the screen, the TV displayed photographs with excellent sharpness, color, and realism. In a properly lit room, guests often initially assume the displayed images are actual framed prints rather than a television panel. Samsung clearly succeeded in the core mission of making the TV disappear into the room aesthetically.
That said, I believe Samsung significantly underestimated how many owners would want to use the FrameTV as a true personal photography gallery rather than simply displaying Art Store content. The current “My Photo Album” management tools feel surprisingly primitive compared to the sophistication of the hardware itself.
The largest issue is photo management. Once you begin working with collections of 50–200 photographs, the interface becomes cumbersome. Deleting photos requires entering a separate delete mode, scrolling through large thumbnail grids, selecting images, and then navigating back to the top of the screen to confirm deletion. There is currently no fast delete shortcut, no efficient batch management, and no way to organize personal galleries into multiple albums.
Another major limitation is metadata support. The thumbnail view only displays the import date rather than the image filename or EXIF capture date. For photographers managing curated collections exported from Lightroom, filenames are far more useful than import dates. Samsung is already reading the image files, so adding optional filename or metadata display would dramatically improve usability.
The handling of mats and filters also needs improvement. Mats can look excellent on photography, but they currently must be adjusted one image at a time. There is no “apply to all” option for mat style, filter, or brightness settings. This becomes tedious when working with larger collections.
I also discovered that the USB workflow works much better than Samsung’s SmartThings transfer process for high-quality photography. USB importing is reliable and preserves image quality well, but even here the software lacks important features such as preventing duplicate imports, replacing existing images with matching filenames, or preserving folder structure from the USB drive.
Despite these frustrations, I still believe the FrameTV is a terrific product. The hardware, display panel, and Art Mode concept are exceptional. What is holding the experience back is primarily software and user interface refinement. Most of the issues I encountered appear solvable through firmware updates rather than hardware changes.
If Samsung invested more heavily in the My Photo Album experience — especially filename display, batch editing tools, multiple albums, and improved navigation — the FrameTV could become the definitive display platform for photographers, digital artists, and collectors.
In short: beautiful hardware, impressive image quality, excellent concept, but the personal gallery management software still feels unfinished for advanced users. I hope Samsung continues to improve the Art Mode experience because the product has enormous potential.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Questions
on May 20, 2026
Posted by: MileHI
from Rogers, Arkansas
[This review was collected as part of a promotion.] A couple of things. When adding the frame, lose the sleep feature of the TV and Pictures.
Secondly, while adding my photos to the app unable to make them landscape. So does that mean I can only add photos for full screen that are already landscape?
Secondly, while adding my photos to the app unable to make them landscape. So does that mean I can only add photos for full screen that are already landscape?
Features
3
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US