Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(498 Reviews)
Rating breakdown 498 reviews
5 Stars
346
4 Stars
89
3 Stars
28
2 Stars
13
1 Star
22
89%of customers recommend this product.
(
232 out of
261)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
Frame Tv 55”
on August 5, 2026
Posted by: Jane
[This review was collected as part of a promotion.] I’m very happy with my new Frame Tv. Love all the digital art that comes with it. Good clear picture and good sound quality.
Written by a customer while visiting Samsung US
Customer Rating
5
Breathtaking
on August 5, 2026
Posted by: Mirlui
[This review was collected as part of a promotion.] Hard to put into words how amazing this TV really is. It's like being at the museum standing in front of incredible paintings. Just breathtaking.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 2, 2026
Posted by: Matt4U
[This review was collected as part of a promotion.] Great TV – superb quality, and responsiveness. I will definitely be buying another one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice features
on August 2, 2026
Posted by: Porrong
from ODESSA, TX
[This review was collected as part of a promotion.] Picture clarity is good. Nice way to display photos but there is no way to automatically change pictures or art.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More Than a TV—A Canvas for My Home!
on July 28, 2026
Posted by: DarkKnight CAGE
from Orlando, FL
[This review was collected as part of a promotion.] I couldn’t be happier with my Samsung The Frame! It is so much more than just a television; it’s a stunning focal point that completely elevates the room.
The Art Mode is hands-down my favorite feature. I can literally spend hours scrolling through the art collection, switching up masterpieces depending on my mood. The texture and detail of the paintings look so authentic that guests often mistake it for a real framed canvas.
When it comes to everyday entertainment, everything looks breathtaking. The color vibrancy and deep contrast make movies, sports, and games pop off the screen. Even during the day in a bright room, the brightness is incredible, and the matte display eliminates annoying glare entirely.
If you want a display that seamlessly blends high-end technology with true artistic elegance, this is worth every single penny. Absolutely love it!
The Art Mode is hands-down my favorite feature. I can literally spend hours scrolling through the art collection, switching up masterpieces depending on my mood. The texture and detail of the paintings look so authentic that guests often mistake it for a real framed canvas.
When it comes to everyday entertainment, everything looks breathtaking. The color vibrancy and deep contrast make movies, sports, and games pop off the screen. Even during the day in a bright room, the brightness is incredible, and the matte display eliminates annoying glare entirely.
If you want a display that seamlessly blends high-end technology with true artistic elegance, this is worth every single penny. Absolutely love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wifi Issues
on July 27, 2026
Posted by: Meh123
[This review was collected as part of a promotion.] The art feature is nice and the only reason I got it. the picture is just okay. I do not like smart picture mode, it's always too dark but the worst thing is it constantly disconnects from wifi. If you are not interested in Pinterest worthy decor like myself, it's not worth it.
Features
3
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, July 28, 2026
Hi Meh123,
Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:
Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.
Finally, if the image you are seeing on your TV is too dark, please try the below:
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
If you need more assistance, please reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:
Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.
Finally, if the image you are seeing on your TV is too dark, please try the below:
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
If you need more assistance, please reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 27, 2026
Posted by: CMS1
[This review was collected as part of a promotion.] Awesome. The art looks great and it’s really good in my setting. Easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Brightness
on July 27, 2026
Posted by: Danielnikokc
from El paso tx
[This review was collected as part of a promotion.] one of the main features the charging me to I'm talking with his vibrant display which I think it was a vibrant display which makes but working picture look realistic and stand out working picture look realistic and stand out in the room
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US