Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(498 Reviews)
Rating breakdown 498 reviews
5 Stars
346
4 Stars
89
3 Stars
28
2 Stars
13
1 Star
22
89%of customers recommend this product.
(
232 out of
261)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
Perfect compromise between social and function!
on August 5, 2026
Posted by: Ckaysquared
from Holyoke
[This review was collected as part of a promotion.] For some time my family debated having a TV in our living room. We did not want to have a large screen that would be black the majority of the time and also have our children asking for a TV to be on all the time. Once we learned of the FRAME it became the obvious compromise. We can have. TV in our living room but also be looking at a beautiful piece of art when its not in use.
The set up was easy as was the mounting brackets that came with the product. We had another Samsung TV so the caibration was easy. The picture for both the art mode the the TV meets expectation. The brightness level is adjustable and its definitely recommended to reduce the brightness in art mode. Regardless if you are looking at the screen straight on or to the side the glare is not an issue and the picture appears vibrant with good textures.
We have no regrets and continue to enjoy the FRAME each day. We especially enjoy letting each member of the house pick the art for the day!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture and quality; clunky navigation.
on August 5, 2026
Posted by: Sparkles77
from Boston, MA
[This review was collected as part of a promotion.] Picture quality and physical tv are excellent, however the tv is slow to start and slow to switch between the navigation screens to/from playing art.
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
All Frame Artwork Isn’t Free😢
on August 5, 2026
Posted by: Girlsoldier
from Florida
[This review was collected as part of a promotion.] I love this TV and was so excited about getting the opportunity to choose an artwork that was advertised and won me over, however there is nothing in the details that state you have to sign up for a subscription to access artwork, if I’m mistaken, please correct me. The Complimentary art has limited selections to choose from.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Art display
on August 5, 2026
Posted by: Briz
[This review was collected as part of a promotion.] Friends are impressed with high quality art and the ability to add our on photos.
Written by a customer while visiting Samsung US
Customer Rating
5
Lot of features great options
on August 5, 2026
Posted by: Fgaz
from Bloomingdale
[This review was collected as part of a promotion.] No glare vibrant picture good calibration texture great brightness awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Issue
on August 5, 2026
Posted by: Mike
from Fl
[This review was collected as part of a promotion.] No tv picture currently, awaiting warranty service
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, August 5, 2026
Hi Mike,
I'm sorry to hear you had issues with your unit and we appreciate your patience while awaiting repair service. If you’d like to follow up with your ticket number in the meantime, feel free to contact us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support is also available through the ‘Support’ link on our website.
~Samsung Advisor
I'm sorry to hear you had issues with your unit and we appreciate your patience while awaiting repair service. If you’d like to follow up with your ticket number in the meantime, feel free to contact us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support is also available through the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great buy!
on August 5, 2026
Posted by: Arnold26
from Florida
[This review was collected as part of a promotion.] We just added the Samsung 55” Frame t.v. To the living room. The picture quality is wonderful. And there is no issue at all with glare even with a room full of windows. I will be purchasing this t.v. For other rooms in my house. Great buy!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Skip this TV, mostly just software pain
on August 5, 2026
Posted by: MehOnThisTV
from Waialua, HI
[This review was collected as part of a promotion.] I read lots of strong reviews for The Frame, so I thought I'd give it a try. I'm mostly disappointed.
*Picture Quality* - it's fine. The blacks aren't as deep as I would have thought from such an expensive TV, but I guess I'm paying more for the thin/wall-flush vibe than the picture quality.
*Software* - Samsung's native UI is pretty sad. Too much screen real estate used to advertise things I don't want to watch, and things I don't want my kid to see. I could just throw an Apple TV onto it, but that's another device/remote that I now have to manage. And when I first boot up my TV, Samsung's software interjects and I can't boot straight into my over-the-top device. It's generally selfish software design and doesn't prioritize users' needs.
*Remote* - again, disappointing. It's solar charged but runs out of battery often. I don't know if it's a remote problem or a software problem, but it often feels laggy to use.
*Art Mode* - requires paid subscription to fully customize, which is insane on an already expensive TV. It's 2026 and I'm being asked to pay a subscription for a screen saver. it's frankly insulting.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, August 6, 2026
Thank you for your review. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US