Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(498 Reviews)
Rating breakdown 498 reviews
5 Stars
346
4 Stars
89
3 Stars
28
2 Stars
13
1 Star
22
89%of customers recommend this product.
(
232 out of
261)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
Great tV
on August 18, 2026
Posted by: Gine
[This review was collected as part of a promotion.] The Samsung Frame TV is absolutely amazing. It looks incredible whether you’re watching TV or displaying artwork, and the picture quality is fantastic. The sleek design blends beautifully into the room instead of looking like a traditional television. It’s easily one of the best purchases I’ve made for my home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on August 18, 2026
Posted by: Tc4686
from Seattle
[This review was collected as part of a promotion.] The TV is great, glare free and clear picture. Can be dim at times with dark images, but nothing terrible
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Frame Review. .
on August 16, 2026
Posted by: RobD
[This review was collected as part of a promotion.] The Samsung Frame is an impressive TV with a sleek design and the unique ability to transform into a piece of art when not in use, making it a stylish addition to any living space. Its customizable bezels and seamless wall-mounting options give it an edge over traditional televisions. The Frame is also easy to calibrate, allowing users to quickly adjust settings for an optimal setup.
However, despite its aesthetic appeal, the Frame falls short in terms of brightness and clarity. In brightly lit rooms or during daylight viewing, the screen can appear dim, and the picture lacks the crispness expected from a premium display. Additionally, its texture is not always optimal, and some viewers may notice issues with vibrancy that detract from the overall experience. While it excels in design, its visual performance doesn’t fully meet the expectations for high-end viewing experiences. Although calibrations are easy and glare is good.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Smasung frame
on August 16, 2026
Posted by: Ronie
[This review was collected as part of a promotion.] Beautiful design and bright screen useful and functional art
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Color preview
on August 11, 2026
Posted by: Angie
[This review was collected as part of a promotion.] I got this TV for the art. Although the selection of art is absolutely wonderful, the preview image of the art is bright and vibrant and when you actually click on the image and it enlarges, it’s not the same color as the preview which is super disappointing. If I knew this, I never would’ve got this TV. My favorite color is pink and you have so many previews of art that the pink is so vibrant and beautiful and it’s not the same when you enlarge it on your screen. I’m hoping someone can help me figure out why I cannot adjust the color to show what you are previewing. This isn’t happening on just one picture, it’s happening on every single picture.
Response from Samsung USBy Samsung Specialist, August 12, 2026
Hi Angie,
Thank you for sharing your feedback on Art Mode on The Frame TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your feedback on Art Mode on The Frame TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful in art mode
on August 8, 2026
Posted by: Maddy
from Chicago
[This review was collected as part of a promotion.] Looks beautiful in art mode with the matte screen. Thinness makes it look even more like art on the wall. Great that it has VESA mounting but also comes with flat mount hardware. I like that there is a motion sensor that turns on art mode if you walk past.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV. Unnecessarily hampered art feature
on August 8, 2026
Posted by: Mystrm
from New Jersey
[This review was collected as part of a promotion.] Love the idea and it certainly is a very nice TV. Samsung limits Use of art that's not through their subscription service By not recognizing any organization feature like folders, Only playing USB drives in a slideshow type mode, And generally giving great flexibility and features to subscribe photos that are hard to duplicate with my own photos.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not worth a hype
on August 6, 2026
Posted by: No nickname
from New York
[This review was collected as part of a promotion.] With all the hype, I thought it would’ve been better. And when I say better, I mean with precision, color accuracy on the art gallery, very disappointed in that it’s not crystal clear at all
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, August 6, 2026
We appreciate your input on the picture quality of Samsung’s Frame TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Top directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > top directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Top directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > top directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US