Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Average customer rating
4.6
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
206
4 Stars
50
3 Stars
10
2 Stars
5
1 Star
5
84%of customers recommend this product.
(
47 out of
56)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Customer Rating
5
Sound bar review
on January 23, 2023
Posted by: MWSug
from Connecticut
[This review was collected as part of a promotion.] Very pleased with sound bar appearance and quality.
White ultra thin design is hardly noticeable on mantle. Coordinates with Frame TV for pleasing design.
Sound quality is terrific.
White ultra thin design is hardly noticeable on mantle. Coordinates with Frame TV for pleasing design.
Sound quality is terrific.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 26, 2023
Hello MWSug,
Thank you for sharing your thoughts regarding the overall design of the HW-S801B Soundbar.
Enjoy a surround sound experience with Dolby Atmos and skip the need for HDMI cables. Immerse yourself in sound and hear it from above for a rich and unparalleled experience.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for sharing your thoughts regarding the overall design of the HW-S801B Soundbar.
Enjoy a surround sound experience with Dolby Atmos and skip the need for HDMI cables. Immerse yourself in sound and hear it from above for a rich and unparalleled experience.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
2
Tv Sterio output is worse
on January 23, 2023
Posted by: vwtec75
from SF CA
[This review was collected as part of a promotion.] Hooked up to the the qn80 65's inch TV. The speech is way more clear from the TV speakers than this sound bar. It's all distorted and so jumbled up that I could make the sense of it. Tries all configurations including wifi, the mini hdmi and bluetooth but no difference.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 25, 2023
Hello vwtec75,
Thank you for purchasing the HW-S800B Soundbar. Your experience will be shared with our internal teams and is critical in our pursuit of bringing the best audio products to you.
There are a few steps you can take to troubleshoot this issue. First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct any distorted audio, then do a hard reset.
With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Thank you for purchasing the HW-S800B Soundbar. Your experience will be shared with our internal teams and is critical in our pursuit of bringing the best audio products to you.
There are a few steps you can take to troubleshoot this issue. First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct any distorted audio, then do a hard reset.
With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great sleek design and features
on January 23, 2023
Posted by: Suri
from Delaware
[This review was collected as part of a promotion.] I am so happy i bought this. The sound output along with its sub is excellent.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 26, 2023
Hello Suri,
I'm glad to hear that the sound quality of Samsung’s HW-S800B soundbar exceeded your expectations!
Q Symphony provides perfectly synchronized audio from both Samsung TV speakers and soundbar speakers that tracks with each scene for the most harmonious, cinematic experience.
If there’s anything we can help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
I'm glad to hear that the sound quality of Samsung’s HW-S800B soundbar exceeded your expectations!
Q Symphony provides perfectly synchronized audio from both Samsung TV speakers and soundbar speakers that tracks with each scene for the most harmonious, cinematic experience.
If there’s anything we can help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sleek looking and great sound!
on January 23, 2023
Posted by: Chet
from Arlington Va
[This review was collected as part of a promotion.] I was skeptical when I first unpackaged this the Soundbar was very skinny compared to other models, but once everything was set up coupled with the sub woofer it sounded amazing, I use it for mainly movies and music and love it, I highly recommend it if you are looking for something smaller and sleeker than a normal bar.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 26, 2023
Hi Chet,
Thank you for sharing your thoughts regarding the design and audio quality of the HW-S801B Soundbar.
I am glad to see that it has exceeded your out-of-box expectations!
If there’s anything we can help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for sharing your thoughts regarding the design and audio quality of the HW-S801B Soundbar.
I am glad to see that it has exceeded your out-of-box expectations!
If there’s anything we can help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Product
on January 23, 2023
Posted by: Bigdaddymac
from Cape Cod, Massachusetts
[This review was collected as part of a promotion.] My first soundbar ever and this one is great. Totally interactive with The TV and is so easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 26, 2023
Hello,
Thank you for sharing your thoughts regarding the HW-S800B Soundbar.
I am glad to see that you find the soundbar so easy to use!
With built-in Airplay 2 technology, simply pair the soundbar with a compatible iPhone or other iOS device to play music.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Thank you for sharing your thoughts regarding the HW-S800B Soundbar.
I am glad to see that you find the soundbar so easy to use!
With built-in Airplay 2 technology, simply pair the soundbar with a compatible iPhone or other iOS device to play music.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Robust sound in sleek design
on January 23, 2023
Posted by: AllisonC
from Pensacola FL
[This review was collected as part of a promotion.] We love our soundbar! The bar itself is sleek in design and provides robust sound. The quality of the sound is exceptional providing clear bass sounds and also clarity of voices.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 26, 2023
Hi AllisonC,
Thank you for your purchase of the HW-S801B Soundbar! I am glad to see that you are loving the bass and dialogue!
Upgrade to surround sound by adding SWA-9500S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to route wires around your living room. Enjoy more cinematic and has fewer messy wires.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Thank you for your purchase of the HW-S801B Soundbar! I am glad to see that you are loving the bass and dialogue!
Upgrade to surround sound by adding SWA-9500S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to route wires around your living room. Enjoy more cinematic and has fewer messy wires.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound
on January 23, 2023
Posted by: Dexter
from Augusta, GA
[This review was collected as part of a promotion.] I bought this sound bar several weeks ago and the sound is great. Huge upgrade from the tv speakers. Have had trouble getting it to connect to the tv on a couple occasions but overall very happy.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 26, 2023
Hello Dexter,
Thank you for sharing your experiences with the HW-S801B Soundbar. Your feedback regarding the connection issues will be shared with our internal teams.
I am sorry to see that your initial setup was not ideal!
Command your soundbar easily with Alexa to play your favorite songs, see your favorite shows and watch your favorite teams.
With Tap Sound, you can mirror music from your phone to your soundbar for uninterrupted, seamless listening by simply tapping the soundbar with your smartphone.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Thank you for sharing your experiences with the HW-S801B Soundbar. Your feedback regarding the connection issues will be shared with our internal teams.
I am sorry to see that your initial setup was not ideal!
Command your soundbar easily with Alexa to play your favorite songs, see your favorite shows and watch your favorite teams.
With Tap Sound, you can mirror music from your phone to your soundbar for uninterrupted, seamless listening by simply tapping the soundbar with your smartphone.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound
on January 23, 2023
Posted by: kbrown508
from NC
[This review was collected as part of a promotion.] I am very impressed with the sound from both the soundbar and subwoofer.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 26, 2023
Hi kbrown508,
Thank you for sharing your review of the HW-S800B Soundbar.
I am glad to see that you are impressed with the audio quality!
If you ever want to upgrade to a full movie theater experience consider adding SWA-9500S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to route wires around your living room. Enjoy more cinematic and has fewer messy wires.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Thank you for sharing your review of the HW-S800B Soundbar.
I am glad to see that you are impressed with the audio quality!
If you ever want to upgrade to a full movie theater experience consider adding SWA-9500S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to route wires around your living room. Enjoy more cinematic and has fewer messy wires.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US