Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Average customer rating
4.6
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
206
4 Stars
50
3 Stars
10
2 Stars
5
1 Star
5
84%of customers recommend this product.
(
47 out of
56)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Customer Rating
5
Quality
on December 6, 2022
Posted by: Romi
I really love this sound bar! I bought it because of the slim design because I hate bulky things and I must say, for a bar so thin , it packs great quality sound and the little woofer shakes everything in my house. I'm always exited to hear it everyday when I watch a movie. I definitely recommend this bar to everyone!.
Written by a customer while visiting Samsung US
Customer Rating
5
Super Sound
on March 1, 2023
Posted by: Kent F
from Nebraska
I received this system just before the Super Bowl.
Wow, what a great way to enjoy the game!!
The sound enhancement makes all of or viewing so much more enjoyable.
Combining this sound system with our new QLED 65" was best move we've made.
Wow, what a great way to enjoy the game!!
The sound enhancement makes all of or viewing so much more enjoyable.
Combining this sound system with our new QLED 65" was best move we've made.
BTW, Samsung should reference a link to the Youtube video for installation. Such a breeze to do after watching that.
Features
5
Performance
4
Design
5
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
5
nice slim soundbar
on March 21, 2023
Posted by: aneesh
from Austin,TX
[This review was collected as part of a promotion.] nice slim soundbar for small living room setup....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great, when working
on July 15, 2023
Posted by: acqsam
Works great... when it is on and connected. I have a Samsung Frame TV and initially it would turn on with the TV, but stopped. Every time I turn on the TV, I have to unplug then plug the soundbar back in to get it to turn on. Tried updating firmware (on bar and TV), reseting it, changing HDMI wire. Some of these seemed to work for a couple of days (soundbar would turn on with TV), but quickly stopped. Very frustrating.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 17, 2023
Hello acqsam,
Thank you for sharing your review of the HW-S801B Soundbar. I am sorry to see that you are experiencing this issue.
If you have not yet, do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
If your Soundbar is still experiencing this issue where it is not turning on with the TV, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Thank you for sharing your review of the HW-S801B Soundbar. I am sorry to see that you are experiencing this issue.
If you have not yet, do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
If your Soundbar is still experiencing this issue where it is not turning on with the TV, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Great concept but flawed software
on January 1, 2023
Posted by: MarcusX
It’s a great concept and sound fantastic for its size when it works. Unfortunately it partially disconnects from the wireless TV sync every single time the TV sleeps/Art Mode. Sometimes it doesn’t give you volume control via remote but says it’s connected, other times it reverts to TV speakers since it’s not connected at all.
Also it’s advertised as being the perfect pairing with The Frame but the included audio cable isn’t long enough to connect to the One box forcing you to use wifi with FrameTVs.
Also it’s advertised as being the perfect pairing with The Frame but the included audio cable isn’t long enough to connect to the One box forcing you to use wifi with FrameTVs.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 5, 2023
Hello MarcusX,
Thank you for sharing your experiences with the HW-S801B Soundbar. Your input is invaluable in our continuous pursuit of delivering the best product experience.
The HW-S801B uses a micro-HDMI cable, if you are able please check with your local Best Buy to see if they have longer cables for purchase.
Next, let's make sure that you are running the latest firmware available for your soundbar and TV.
You can download the firmware update directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-S801B under S Series.
For your TV, you can check firmware by going to: Home > Menu > Settings > Support > Software Update > Update Now.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Thank you for sharing your experiences with the HW-S801B Soundbar. Your input is invaluable in our continuous pursuit of delivering the best product experience.
The HW-S801B uses a micro-HDMI cable, if you are able please check with your local Best Buy to see if they have longer cables for purchase.
Next, let's make sure that you are running the latest firmware available for your soundbar and TV.
You can download the firmware update directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-S801B under S Series.
For your TV, you can check firmware by going to: Home > Menu > Settings > Support > Software Update > Update Now.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Sound bar has good sound quality
on December 1, 2023
Posted by: Shop2Love
[This review was collected as part of a promotion.] Sound bar with subwoofer combo works great for my living room TV
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive for thr size
on February 11, 2023
Posted by: Clint
from Iowa
[This review was collected as part of a promotion.] The sound is very impressive for the size, but the mids tend to be a bit lacking. Not surprising given how small the speakers are though. The sub is very powerful and can easily overtake the sound stage if the setting is too high. In the end I returned this set for the larger Q800B since I didn't have a space constraints. The Q800B seems to have better balance. But, if you are limited on space or want to wall mount the speaker, the S800B is a great option.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It's very good and has good features
on November 2, 2023
Posted by: Yoggggg
[This review was collected as part of a promotion.] I use for watching movies and also for study purpose
Value
5
Written by a customer while visiting Samsung US