Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Average customer rating
4.6
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
206
4 Stars
50
3 Stars
10
2 Stars
5
1 Star
5
84%of customers recommend this product.
(
47 out of
56)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Customer Rating
4
Soundbar Connected to Frame TV
on May 20, 2024
Posted by: LoveMyFrameTV
[This review was collected as part of a promotion.] Exclusively connected to my Frame TV. Used only for tv.
The soundbar works fine. Smaller room. However the interface for control and bar sound mode selection is difficult to use. Example I have no on screen feedback telling me exactly what mode the bar is operating in. So I just surf the controls to find some sound mode the seems best for the entertainment I am viewing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Can not connect via HDMI(ARC) cable to TV.
on November 17, 2022
Posted by: LuvThisBut
from Austin, TX
Can not connect via HDMI(ARC) cable to TV.
-Able to connect to TV via BlueTooth and Wifi well.
-Confirmed TV setting, Anynet+ (HDMI-CES) is on.
-The HDMI cable is connected to the ARC terminal.
-Confirmed several times at the cable-connection point.
-Confirmed TV setting, Anynet+ (HDMI-CES) is on.
-The HDMI cable is connected to the ARC terminal.
-Confirmed several times at the cable-connection point.
-From the TV Sound Output, I can/cannot see the [AV] Soundbar S801B(HDMI) randomly.
(some time it shows as Receiver (HDMI))
It looks like the connection is not stable?
(some time it shows as Receiver (HDMI))
It looks like the connection is not stable?
I'm not sure where the issue is the micro HDMI cable or sound-bar connector or others.
Please let me know how I can resolve on this.
Features
1
Performance
4
Design
5
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, November 23, 2022
Hello,
Thank you for purchasing the new HW-S801B Soundbar. Your feedback is very important to us and will be shared with our internal teams.
I am sorry that you are having issues with the inputs on your soundbar and TV working together.
There are a few things that you can try.
First, try doing a hard reset on your soundbar. With the power of your soundbar ON, press and hold the + & -, volume UP/DOWN buttons, on the unit itself for roughly 5 seconds. You will see "INIT OK" scroll across the LED display of your soundbar.
Next, make sure that your TV is running the latest firmware as well as your soundbar. Connecting them both to Wi-Fi using the SmarThings app through a smart device will allow you to update the firmware. This will also allow you to set them to be automatically updated so your firmware will always be up to date.
If you continue to experience this issue, please reach out to Samsung Customer Service, we are here and happy to help.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for purchasing the new HW-S801B Soundbar. Your feedback is very important to us and will be shared with our internal teams.
I am sorry that you are having issues with the inputs on your soundbar and TV working together.
There are a few things that you can try.
First, try doing a hard reset on your soundbar. With the power of your soundbar ON, press and hold the + & -, volume UP/DOWN buttons, on the unit itself for roughly 5 seconds. You will see "INIT OK" scroll across the LED display of your soundbar.
Next, make sure that your TV is running the latest firmware as well as your soundbar. Connecting them both to Wi-Fi using the SmarThings app through a smart device will allow you to update the firmware. This will also allow you to set them to be automatically updated so your firmware will always be up to date.
If you continue to experience this issue, please reach out to Samsung Customer Service, we are here and happy to help.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound bar
on December 20, 2022
Posted by: Watt
from Tracy,ca
Great soundbar, have it wall mounted under my 55"... now I need a bigger TV
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, December 21, 2022
Hello Watt,
Thank you for sharing your review of the HW-S800B Soundbar.
I am glad to see that you are loving your new soundbar!
If you ever feel like you want to take your movies and TV shows to the next level, consider upgrading with the SWA-9500S Wireless Rear Speakers. Our wireless surround package delivers 360° audio without the need to route wires around your living room. More cinematic and has fewer messy wires.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Thank you for sharing your review of the HW-S800B Soundbar.
I am glad to see that you are loving your new soundbar!
If you ever feel like you want to take your movies and TV shows to the next level, consider upgrading with the SWA-9500S Wireless Rear Speakers. Our wireless surround package delivers 360° audio without the need to route wires around your living room. More cinematic and has fewer messy wires.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Great features
on August 19, 2023
Posted by: Faenotfair
[This review was collected as part of a promotion.] The sound bar works great, it was just a bit of a pain to get it to link in with my device.
I struggled with getting it to work the first couple times but otherwise it works fine.
The sound plays beautifully, its really simple to operate once you get past that initial operation.
I would buy this for someone I like, so that's a plus
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, August 20, 2023
Hello Faenotfair,
Thank you for sharing your experiences with the HW-S800B Soundbar. I am sorry to see that your initial time with the Soundbar was not ideal.
If you experience any other issues with your Soundbar, there are a few steps you can take to troubleshoot your unit.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Thank you for sharing your experiences with the HW-S800B Soundbar. I am sorry to see that your initial time with the Soundbar was not ideal.
If you experience any other issues with your Soundbar, there are a few steps you can take to troubleshoot your unit.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
ios what ?
on January 7, 2023
Posted by: Eric
This is indeed a great product but what I don't understand is why so much advertising for compatibility with Apple products? Kind of strange considering there are your main competitor I would think you would team up with google
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sounds great!
on March 21, 2023
Posted by: Luvsamsung
from Phoenix, az.
[This review was collected as part of a promotion.] Very happy with the purchase of this soundbar! Could put out a little more bass from the subwoofer, but not a deal breaker.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good Sound - Issues Syncing to Alexa
on October 22, 2022
Posted by: Jeff
the sound is good. the bar looks great with our frame tv. when we attemp to make the alexa play on the sound bar it was giving us issues. it would say music is playing but it wouldnt play. this happened on all of our alexa's. it should just work without having to fiddle around with it forever. i gave up.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, November 10, 2022
Hello Jeff,
Thank you for purchasing the Samsung HW-S800B Soundbar.
To set up the Alexa functionality, you must do it within the SmartThings app. Follow these steps on your mobile device:
1. Install and launch the SmartThings app from your mobile (smartphone or tablet)
2. Sign into your SmartThings account or create a new account
3. Tap the + button at the top right of the main page > select Device > AV > Samsung > Soundbar
4. After the Soundbar has been added, select the Soundbar from the main page
5. Tap on the 3 vertical dots in the top right corner and tap on “Alexa Settings” to log in to your Amazon account
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for purchasing the Samsung HW-S800B Soundbar.
To set up the Alexa functionality, you must do it within the SmartThings app. Follow these steps on your mobile device:
1. Install and launch the SmartThings app from your mobile (smartphone or tablet)
2. Sign into your SmartThings account or create a new account
3. Tap the + button at the top right of the main page > select Device > AV > Samsung > Soundbar
4. After the Soundbar has been added, select the Soundbar from the main page
5. Tap on the 3 vertical dots in the top right corner and tap on “Alexa Settings” to log in to your Amazon account
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
2
Decent, unless you are a Spotify user
on April 6, 2023
Posted by: Markus
from DC
I bought this because it was Alexa enabled, but Spotify does NOT work with this soundbar through Alexa! I am incredibly disappointed that Samsung cannot figure this out. Spotify works through Alexa on Sonos and other brands of speakers.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
2
Response from Samsung USBy Samsung Ambassador, Samsung Brand Ambassador, April 11, 2023
Hi Markus,
Thank you for purchasing the Samsung HW-S801B Soundbar, and we hope you are enjoying the immersive surround sound simulation with Dolby Audio and DTS Virtual:X technology.
We value your feedback about not being able to Spotify through Alexa and will share this with our design team.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Ambassador
Thank you for purchasing the Samsung HW-S801B Soundbar, and we hope you are enjoying the immersive surround sound simulation with Dolby Audio and DTS Virtual:X technology.
We value your feedback about not being able to Spotify through Alexa and will share this with our design team.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Ambassador
Written by a customer while visiting Samsung US