Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Average customer rating
4.6
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
206
4 Stars
50
3 Stars
10
2 Stars
5
1 Star
5
84%of customers recommend this product.
(
47 out of
56)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Customer Rating
5
Perfect match with frame tv
on November 15, 2023
Posted by: Scholz
[This review was collected as part of a promotion.] It's a great match with my Samsung frame tv, it's very slim and can be hidden easily. The sound quality is way better than I expected for such a slim form factor, the sub bring a quality bass to the movies e mainly music.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
exactly what i needed
on November 19, 2023
Posted by: mrsromero
[This review was collected as part of a promotion.] great sound and performance everything i needed for what i needed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality sounds
on November 24, 2023
Posted by: Moniasante
[This review was collected as part of a promotion.] Sounds quality is just phenomenal . I always feel like am a a conema
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE INTERFACE/LOOSES CONNECTION TO TV EVERY T
on November 21, 2024
Posted by: sdtrojan
from san diego, ca
DO NOT BUY, YOU HAVE TO CONNECT THE TV TO IT EVERY TIME YOU TURN IT ON!!! COME ON SAMSUNG, IT'S 2024, THE WIFI OPTION SOUNDS GREAT RIGHT! WRONG... WHO WANTS TO GO INTO THEIR SETTINGS EVERYTIME TO SELECT WIFI SOUNDBAR, AND THEN SELECT TV+SOUNDBAR... WHEN SAMSUNG IS TOO LAZY TO CODE A 'KEEP LOOKING FOR SOUNDBAR ON BOOTUP PROTOCOL' ABSOLUTELY TERRIBLE.. NOBODY WANTS TO WIRE UP THE SOUNDBAR... THE WIFI INTERFACE TO THE TV SHOULD BE MORE ROBUST... OR HAVE RETRY LOGIC... OR HAVE A 'DEFAULT' OPTION IN THE SETTINGS SO THAT IT KEEPS LOOKING FOR THAT DEFAULT SETTING!!!!! BUT IT DOESN'T WELCOME BACK TO 2012 WHERE YOUR SOUNDBAR LOOSES CONNECTION EVERY TIME YOU WANT TO WATCH TV
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound!
on November 12, 2022
Posted by: BADC
from Portland OR
[This review was collected as part of a promotion.] Bought this at the same time as a new tv. Happy with both and they work together seamlessly! Sound is great and its easy to setup and use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
High pitch noise when connecting to any source.
on March 9, 2023
Posted by: deleonzamora
from Bethlehem, GA
I bought my sound bar on February 19. It is March 9 and it is making a high pitch noise when connecting it to any source (phone, TV, Bluetooth or Wifi connection). I enabled Alexa on it and right after I speak to it, it also makes a high pitch noise. After the initial connection, it sounds OK, but I cannot get that noise to disappear. I wanted to ask for a replacement, but I was only given the option to "repair."
I don't feel good about having a reconditioned product, so I am only left with returning it as an option.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, March 13, 2023
Hello deleonzamora,
Thank you for your review of the Samsung HW-S801B Soundbar and for sharing the issues that you have experienced to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
Thank you for your review of the Samsung HW-S801B Soundbar and for sharing the issues that you have experienced to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Big difference from TV sound alone
on March 21, 2023
Posted by: Sound investor
from Santa Monica
[This review was collected as part of a promotion.] I splurged on a new TV and was glad I also splurged on this soundbar, well worth the purchase price in terms of improving the home theater experience.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good audio quality and connectivity option.
on November 24, 2023
Posted by: SamsungAudio
[This review was collected as part of a promotion.] It would have been nice if the speakers also had in built voice assistant.
Audio quality has been great and initial setup of the speakers was pretty easy.
Value
5
Written by a customer while visiting Samsung US