Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Average customer rating
4.6
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
206
4 Stars
50
3 Stars
10
2 Stars
5
1 Star
5
84%of customers recommend this product.
(
47 out of
56)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Customer Rating
5
Go for it.
on March 6, 2023
Posted by: GauravG
from New Jersey
I bought this for my bedroom to be used with an old plasma tv that support ARC HDMI Input. The sound quality is there. The bass shakes the room, can feel it. Wireless subwoofer works flawlessly. The bar is thin and is not noticeable at all under the TV. I have an SVS subwoofer and Bowers speakers in another room and I can say this S800B does an excellent job for a Soundbar. Go for it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive tiny sound bar
on March 12, 2023
Posted by: Yhwick
[This review was collected as part of a promotion.] It packs impressive sound quality I'm loving it، Dolby Atmos sounds awesome 👌
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Small but packed with sound
on March 21, 2023
Posted by: vikerious
from Fulshear, TX
[This review was collected as part of a promotion.] I bought this sound bar for my bedroom to pair with my Samsung tv. It is slim and great for a minimalistic look. I am very surprised by how much sound comes out of this little bar.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the sound bar
on March 21, 2023
Posted by: Prdragon
from East brunswick NJ
[This review was collected as part of a promotion.] Loving my sound bar! I love that it easily connects to my phone so I can listen to music around the house the sound quality is great and when the bass hits its phenomenal! Especially during movies. It's also very sleek and barely noticeable under my tv
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So easy to use!
on March 21, 2023
Posted by: KrissyLu
from Houston, TX
[This review was collected as part of a promotion.] I am not tech savvy. I love how easily I can play music from my smartphone and then switch to watching tv without a hassle. Previous sound-bars I had were not as easy to use or would suddenly forget your devices and require set up all over again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Soundbar
on April 3, 2023
Posted by: lujan
from Boston
[This review was collected as part of a promotion.] Great speaker soundbar. I really recommend this to be combined with a Samsung TV
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
do not buy
on April 4, 2023
Posted by: pkubacki
cheap product at high price.
speaker /woofer falling apart
speaker /woofer falling apart
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 6, 2023
Hello pkubacki,
Thank you for sharing your review of the HW-S800B Soundbar. I am sorry to see that you are not fully satisfied with your purchase.
So that we are best able to assist you, please contact Samsung Customer Support. Know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Thank you for sharing your review of the HW-S800B Soundbar. I am sorry to see that you are not fully satisfied with your purchase.
So that we are best able to assist you, please contact Samsung Customer Support. Know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Frustrating Voice Guide Can’t Be Turned Off
on April 25, 2023
Posted by: Js7575
I’ve had this soundbar for almost a year, and there is no way to stop it from announcing that it’s connected to the tv, randomly and multiple times a day, even when the tv isn’t in use. I’ve reached out to support, and looked at all options, but this seems to be a bug that isn’t being fixed. Incredibly annoying, and the only option is to lower the volume before turning the tv off every time. I don’t believe the improvement in sound quality is worth these frustrations for what seems like it should be a simple feature to turn off.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 27, 2023
Hello Js7575,
Thank you for sharing your review of the HW-S801B Soundbar. I am sorry to see that your soundbar has not been an ideal experience for you.
You can in fact turn off the voice guide, please follow the instructions below.
1. Turn off the HW-S801B.
2. Press and hold Source on the remote for more than 5 seconds. It will not work if you use the source button located on the soundbar.
3. The HW-S801B will turn on by itself and it will not audibly say Power On. Now you know that the voice guide has been disabled.
4. If you want to enable the voice guide again, repeat steps 1-2.
Using the provided SOUNDBAR REMOTE is required in disabling the voice guide.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Thank you for sharing your review of the HW-S801B Soundbar. I am sorry to see that your soundbar has not been an ideal experience for you.
You can in fact turn off the voice guide, please follow the instructions below.
1. Turn off the HW-S801B.
2. Press and hold Source on the remote for more than 5 seconds. It will not work if you use the source button located on the soundbar.
3. The HW-S801B will turn on by itself and it will not audibly say Power On. Now you know that the voice guide has been disabled.
4. If you want to enable the voice guide again, repeat steps 1-2.
Using the provided SOUNDBAR REMOTE is required in disabling the voice guide.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US