Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Average customer rating
4.6
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
206
4 Stars
50
3 Stars
10
2 Stars
5
1 Star
5
84%of customers recommend this product.
(
47 out of
56)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801B 3.1.2ch Soundbar with Wireless Dolby Atmos / DTS:X - White
Customer Rating
5
Awesome Quality
on January 26, 2023
Posted by: Vijay
from NH
[This review was collected as part of a promotion.] Really great sound bar and Looks so sleek with Awesome quality
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Sound For Slim Design
on January 27, 2023
Posted by: ShadowViper
from Southern California
[This review was collected as part of a promotion.] Bought Dec 2022 to go with a new samsung TV. The pair use what's called q symphony which allows all the speakers to be used from both the tv and sound bar to work as one unit. Overall the sound is great not much adjusting needed. Only downside is the soundbar doesn't use eARC just ARC through one port, so everything needs to be connected to the TV then the TV to the soundbar, no optical connection either. It's very long for a soundbar which should fit under a 55" or larger, but the depth is extremely slim compared to the Q800 model that I saw in a retail store. Overall love the soundbar thinking on picking up the matching rear atmos wireless speakers soon to finish it off.
If you need alot of connections directly to your soundbar or need a digital display on it, this soundbar is not for you. For everyone else, especially samsung tv owners who can use Q Symphany, want to have a very flush mounting soundbar, the HW-S800B is an excellent purchase, with the option to expand to a full 5.1(2).4 system.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 30, 2023
Hello ShadowViper,
Thank you for sharing your thoughts regarding the HW-S800B Soundbar. Your feedback regarding the soundbar will be shared with our internal teams.
The HW-S800B Soundbar has the ability to connect using Wi-Fi and is therefore compatible with SmartThings. Once you download the SmartThings app to your phone, use the app to set up your soundbar.
From there you will have complete control over your soundbar while being able to see all of the changes directly on your smart device.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Thank you for sharing your thoughts regarding the HW-S800B Soundbar. Your feedback regarding the soundbar will be shared with our internal teams.
The HW-S800B Soundbar has the ability to connect using Wi-Fi and is therefore compatible with SmartThings. Once you download the SmartThings app to your phone, use the app to set up your soundbar.
From there you will have complete control over your soundbar while being able to see all of the changes directly on your smart device.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek design with powerful sound output
on January 29, 2023
Posted by: Maverick
from Dublin, OH
[This review was collected as part of a promotion.] Amazing sleek design with great sound quality.
Value for money product
Value for money product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, February 2, 2023
Hello Maverick,
Thank you for sharing your experiences with the HW-S800B Soundbar. I am thrilled to see that you love the audio quality!
With built-in Airplay 2 technology, simply pair the soundbar with a compatible iPhone or other iOS device to play music.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Thank you for sharing your experiences with the HW-S800B Soundbar. I am thrilled to see that you love the audio quality!
With built-in Airplay 2 technology, simply pair the soundbar with a compatible iPhone or other iOS device to play music.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Super thin
on February 3, 2023
Posted by: Bluebonnett66
from Green Bay, WI
[This review was collected as part of a promotion.] This soundbar is the thinnest I have seen, not to mention a super sleek design. Goes perfect with my 85" Q80 TV.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible compatibility issues
on February 4, 2023
Posted by: Tomaso
from New York
Cannot connect via HDMI to a Samsung TV with eARC. This is a joke because eARC tvs are supposed to be backwards compatible with ARC soundbars, regardless of the manufacturer. Last time I ever buy a Samsung product
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, February 9, 2023
Hello Tomaso,
Thank you for sharing your feedback on the HW-S801B Soundbar. I am sorry that you have experienced this issue with your connection.
Your review will be shared with our internal teams.
There are a few different steps you can do to troubleshoot this issue.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds, and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Thank you for sharing your feedback on the HW-S801B Soundbar. I am sorry that you have experienced this issue with your connection.
Your review will be shared with our internal teams.
There are a few different steps you can do to troubleshoot this issue.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds, and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Great Soundbar for a large room with high ceilings
on February 10, 2023
Posted by: FrenchieMama
from Hartford, CT
[This review was collected as part of a promotion.] I have a large open floor plan. I no longer have any issues hearing the TV. The sound bar is thin and almost invisible on the TV stand. It was a great buy.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Quality But
on February 10, 2023
Posted by: Dan P
from Long Island City, NY
[This review was collected as part of a promotion.] Unsure if it's the smaller space it's set in but when paired with my Samsung TV, the sound becomes muffled and I only use the volume from the TV itself and not the soundbar.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome sound quality
on February 10, 2023
Posted by: AXFernando
from Texas
[This review was collected as part of a promotion.] Black pepper is tiny but very spicy! This sound bar is very small but outstanding sound quality!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US