Customer reviews from usa.canon.com
Canon - Refurbished Excellent - EOS R5 Mirrorless Camera (Body Only) - Black
Average customer rating
4.3
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
94
4 Stars
15
3 Stars
16
2 Stars
3
1 Star
12
82%of customers recommend this product.
(
103 out of
126)
Customer Reviews for Canon - Refurbished Excellent - EOS R5 Mirrorless Camera (Body Only) - Black
Posted by: Bill Sturcke
Verified Purchase:Yes
The R5 is easy to love. The quality of the viewfinder is awesome and negates any fear about sacrificing an optical viewfinder. All aspects of image quality will satisfy you, especially focus speed and accuracy. Well worth the cost.
Written by a customer while visiting usa.canon.com
Customer Rating
4
Good Camera Takes Sharp Photos
on November 20, 2020
Posted by: MERL43
from Delaware
I have been using this camera for a few weeks for birding photos. It takes very sharp images with the RF800 lens. I am trying to get used to all of the screens for settings. I would like to easily use the main Q button screen but getting to it and out of it takes clicking the INFO button too many times. Some of the other screens are good but I am used to using a 7D II or 5D MIV. I think a software fix could solve this issue. Press the Q button for this screen and then press the Q button again to get out of the screen. Also, if using the center focus point. If you get too close to the main screen, possibly touching it with your nose the focus point moves. Is there a way center focus could be locked in like on the previous cameras mentioned above? The R5 works well with the lens adapter, and I like the crop mode feature to get the 1.6 multiplier when shooting small birds. You have to get the exposure settings right for a good image, and can see if your setting is too bright or dark on the main screen before the image is taken. Right now it is still taking me much longer to get good settings than with my previous cameras. Maybe over the next 6 months I will get better at this.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
1
Great photos but freezes often even after firmware update
on November 29, 2023
Posted by: JLV2023
The image quality is incredible from this camera, and the AF system is really impressive. The menu is intuitive. But there's no point in having crisp hi res photos and perfect focus if the camera is constantly freezing up during *the* important moments. This camera freezes up every 5 minutes or so once you've been shooting for over an hour. It's so weird because the viewfinder and the rear screen both work when the camera freezes, you can still see your subject moving in them, but the shutter button, playback, menu, shortcuts are all frozen and don't work. In some cases I can get it going again by turning it off and on, but sometimes I have to actually remove the battery and reinsert to get it working again. This happens more frequently when the battery is starting to get low, but also happens after about 30 minutes of shooting when it still says the battery has several bars. I did the most recent firmware update on it and it worked without freezing up for 1 session, but the next session it started freezing up again. I've never considered switching to another brand from Canon, been shooting with Canon since 2006. But I'll switch to Nikon if this isn't resolved. I need a reliable camera because some of my sessions are once in a lifetime moments that can't be recreated. I switch back to my old 5D Mark III for those more important moments, because the client would rather have grainy photos of their big moment than a crisp clear photo of something that happened 10 seconds after their big moment.
Canon, I have read so many reviews that have this same problem and it's all over the online forums. Please stand behind your product and fix this issue.
Canon, I have read so many reviews that have this same problem and it's all over the online forums. Please stand behind your product and fix this issue.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Canon don't stand behind their product
on November 5, 2025
Posted by: Former Canon Customer
I would look elsewhere. They market this as a high end camera, I owned my camera for 17 months (22,000 shutter count) and had a wrinkle show up on a shutter blade. Sent into factory to have them look at it, heard nothing but credit card was charged. I had to call to see what was going on, first supervisor was rude said I should've gotten the extend warranty.... it was 17 months old! I have a 1D mark iii that is 16 years old and has a million shots on it, Canon USED to be tanks. They looked at it and said it was due to damage, so it falls on me. I can't believe I'm saying this but I wish I would've bought a competitors camera.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
5
Outstanding
on November 5, 2020
Posted by: Anonymous
from Idaho
This camera has been nothing but wow from the get go. I've done my homework on it. I've watch hours and hours of reviews on youtube, I know the specs, I know the hiccups, but my conclusion is the camera is a knock out. I've had it for a while now, and my goodness. My other cameras are getting lonely.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
A huge upgrade and an ideal camera for birding photography
on November 22, 2020
Posted by: RossMcK
from RTP, North Carolina
Verified Purchase:Yes
I purchased this for photography only. There are two essential points that make it stand out: 1) Focus is incredible, particularly for birds in flight. Birds in the bush requires using two-button back-button focusing, but that works pretty well. Much better than the EOS R. 2) Resolution: I shoot birds, so often I'm extracting a small bird from a large screen. The resolution is incredible, a reflection of the high megapixel count, but combined with precise focus, the effect is incredibly satisfying. Regarding a concern some have - I shot >1000 photos on one battery during a 3 hour birding walk. So the new batteries are quite effective. All in all, a huge improvement over the EOS R, and probably a better birding camera than the 90D, which I used to depend on for its crop-sensor reach.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Posted by: FotofriQ
Verified Purchase:Yes
Just buy it. Sell your kidney, sell your kids. It’s that good!
Written by a customer while visiting usa.canon.com
Posted by: Tigereg
from San Antonio
Verified Purchase:Yes
I've only had the camera for a few weeks but it is definitely an upgrade from my Canon 5d Mark III. I should have go mirrorless a lot sooner. The auto focus on this camera is amazing. Even with my 85mm 1.2 if has very sharp focus and its quick I love the flip out screen as I am able to see what I am taking pictures of from different angles. Still getting use to tjhe settings but compared to my 5d Mark III this shines.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com