Customer reviews from usa.canon.com
Canon - Refurbished Excellent - EOS R5 Mirrorless Camera (Body Only) - Black
Average customer rating
4.3
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
94
4 Stars
15
3 Stars
16
2 Stars
3
1 Star
12
82%of customers recommend this product.
(
103 out of
126)
Customer Reviews for Canon - Refurbished Excellent - EOS R5 Mirrorless Camera (Body Only) - Black
Posted by: a Kent
Verified Purchase:Yes
This new body has reinvigorated my photography interest. While it did hang once (requiring power off, not an overheat issue) after a bursty stills session of 700+ over 30 minutes, I have had no other problems.
Beyond the micro HDMI port, the only other complaint I have it that it lacks HDMI 2.1 or DP 2.0 for 8k external recording.
Also, adding the ability to program the AFON button would be great. I want eye AF except when I press AFON, when I want to force the focus to a pre-selcted spot, then eye AF when I press the shutter button.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Posted by: Anonymous
from Huntington Beach, CA
Verified Purchase:Yes
The autofocus is quite good. It's definitely not perfect. When doing bird photography, the eye control focus will sometimes get confused. The closer the bird and the fewer obstacles (such as trees, etc.) that are in the way, the better the eye control focus will work. Based on reviewing several YouTube videos I decided to set up back-button focus on two separate buttons. If you're not familiar with back-button focus, it means that you set the main shooting button to do metering only, NOT focusing as is the usual default. Then you set the AF-ON button to initiate focusing. In my case, this initiates the "traditional" (i.e., non-eye-controlled) focusing that can be used in those tricky situations where the eye-control focusing is confused. Then I also set up the * button, which normally functions as AE Lock, to initiate eye-control focusing. It's a lot of buttons and a bit confusing, but it gives you very good control over focusing.
The picture quality is fantastic. There is more dynamic range and there are more pixels versus the Canon 5D Mk IV. I do not do much video, so I can't comment on the issues with overheating. For those interested in still photos, there is a very good upgrade.
The picture quality is fantastic. There is more dynamic range and there are more pixels versus the Canon 5D Mk IV. I do not do much video, so I can't comment on the issues with overheating. For those interested in still photos, there is a very good upgrade.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
3
Long-term review: frequent crashes, subpar build quality
on June 19, 2022
Posted by: davidfromearth
from Haines, AK
I loved the camera at first. After over a year, I'm still mostly happy with it. In terms of features and image quality, it's a winner. The autofocus is amazing. However, it crashes too often for a pro camera. This seems to fluctuate with firmware updates. Lately it's been OK, but it went through a nearly unusable phase in the last version of the firmware and I missed many shots because of camera crashes. It's also not well weather sealed and if I'm out in light rain, I quickly get condensation behind the viewfinder. Honestly, I just don't trust it out in the weather and that prevents me from getting the job done. Similarly, the build quality in general is no where near the standard of Canon's older pro cameras. I suppose, to be fair, they say that the R1 will be the flagship, but still, the R5 was the top of the line and the choice for many pros when it came out and still with the R1 not out yet, many pros will choose the R5 over the R3. Unfortunately, for me, Canon just doesn't have the right offerings anymore. I'll likely be moving over to another brand.
It's such a shame because Canon still has great technology, features, optics. But build quality, repairs, customer service, have all gone down hill and those things are critical for professionals.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
5
Best camera I have owned
on January 15, 2021
Posted by: Ed F
from Galveston, TX
I have been using the Canon R5 for a couple of months. I have several EF lenses and it works flawlessly with them. In December I purchased the RF 100-500 L lens. What an incredible combination. I do photography only (no video) and I can honestly say that this camera impresses me every time I shoot with it. Best camera I have ever owned.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Nearly flawless instrument for still photography
on October 5, 2020
Posted by: GarlandCary
from Seattle, WA
Verified Purchase:Yes
The R5 fixes nearly every gripe I had with previous Canon cameras. It's built exceptionally well, handles intuitively with excellent overall control placement (hurray for three-dial exposure control, the death of the multi-function control bar and the return of the AF joystick!), is hushed in operation, has an excellent (electronic) viewfinder, shoots quickly when needed, colors are romanticized without straying too far from reality, (finally) raw files have enough dynamic range to handle high-contrast lighting situations without resorting to HDR or blending in post and perhaps most welcome of all, debuts Canon's first IBIS system–which was worth the wait, because it works fantastically. It's wonderful to see Canon swing for the fences with this upper mid-tier camera in a way I haven't seen since the EOS 5/A2/A2E. And they essentially hit it out of the park. Complaints are minor: The AF joystick and rear scroll wheel are a stretch for the thumb when shooting; you have to wait for the meter to timeout to engage Auto ISO; and while comprehensive, the vertical grip controls in no way mirror their placement in the standard configuration (I'd rather the grip had been taller/bulkier with consistent control placement). After more than a decade using competing systems, it's great to have a Canon camera suited to my needs again. Well done, Canon!
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Excellent autofocus, IBIS, a clean sensor, and ease of use
on August 19, 2020
Posted by: PhotogTom
from Chattanooga, TN
Verified Purchase:Yes
I'm reviewing this as one that takes still images almost exclusively. I have very little experience in video, and so am not affected by the concerns that some have voiced about heat-related issues. The autofocus system is heads and tails above previous cameras I've had, including my R and my 5D4. The animal eye-focus is very good, and does a great job of tracking, based on the limited time that I've used the body. High-ISO noise seems to be on track with my 5D4, but it cleans up nicely, perhaps a benefit of the increased pixel density (finer grain to the noise). I have yet to experiment with and utilize all the capabilities of this camera, so my review is somewhat premature. But I'm really liking it so far.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Best camera ive ever owned
on April 5, 2024
Posted by: PhotoMayo
from Worldwide
Ive owned almost every Canon DSLR since the 20D. I didn't think the 5DmkIV could be topped, but this camera blows it out of the water. Great looking files directly out of the camera. If you take your time and expose correctly, very little post required. The in camera ibis is a game changer, especially paired with a great stabilized lens. Cant wait to see what the R5 II will bring to the table.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
3
Phenomenal stills camera, disappointing video camera
on August 14, 2020
Posted by: JHOF
from San Diego, CA
I received the R5 the day it was released and was extremely excited to start using it professionally. I recently graduated college and invested this camera to get me started with my career as a freelance videographer/photographer. The photography capabilities of this camera are absolutely phenomenal. Some of the highest quality images I have ever seen. being able to shoot 45 megapixel photos at 20fps with autofocus is insane. Unfortunately, the video features leave a lot to be desired. On paper the video specs are impressive, but once you start using this camera in the real world you will quickly realize that this camera is almost unusable as a video camera. During my first video test with this camera I went to a nearby dog beach to test out the 4K 120 feature. It was a chilly overcast day and my camera overheated after only 10 minutes of filming short clips of 4K120. I was extremely disappointed. The camera was still cold to the touch so I believe that this could be a software limitation and not a physical limitation. The full cool down time for this camera is almost 3 hours, regardless of the ambient temperature. This is completely unacceptable for a camera of this price. The second you turn this camera on, you will start to lose video time because of heat. Even taking photos will take affect the recording time of this camera. I took about 100 photos at the zoo to test out the animal AF feature and was very impressed. The only problem was after taking about 100 photos, I switched to video mode and was unable to record any 4KHQ, 4K120, 4K60, or 8K video because of overheating. If you plan on using this camera to take a large amount of photos, understand that you will be taking away your ability to film in 4KHQ, 4K120, 4K60, and 8K. There is no overheat limit on normal 4K30, but just know that this mode is noticeably softer than other 4K modes.
I would definitely recommend this camera as a photography camera. This is honestly one of the best that money can buy.
If you are a videographer looking for a reliable high quality video camera, I would recommend looking elsewhere. The frequent overheating absolutely cripples this camera. If the overheating problem was fixed, then this would be the perfect camera.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com