Customer reviews from usa.canon.com
Canon - Refurbished Excellent - EOS R5 Mirrorless Camera (Body Only) - Black
Average customer rating
4.3
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
94
4 Stars
15
3 Stars
16
2 Stars
3
1 Star
12
82%of customers recommend this product.
(
103 out of
126)
Customer Reviews for Canon - Refurbished Excellent - EOS R5 Mirrorless Camera (Body Only) - Black
Customer Rating
4
Nice Quality, Bit Overpriced
on May 5, 2025
Posted by: stevenli674
from Philadelphia, PA
Near perfect image quality and functionality. Great ergonomics and design. A bit overpriced so it's definitely not unreasonable to choose some cheaper counterparts with similar quality.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
everything I wanted in a camera
on September 13, 2020
Posted by: pierpuppy
from Naples, Florida
Bought is a month ago. So happy I did!
It is everything I ever wanted!
It is everything I ever wanted!
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
4
Excellent Camera and even more Excellent Support
on February 24, 2021
Posted by: Karthik
from Boston MA
I wanted to get the R5 with kit 24-105 L F4, but that was sold out for a long time. Hence when R5 body and 24-105 lens was available separately I took the plunge and purchased it. I'm upgrading from a Canon Rebel T2i (550D) and obviously the full frame mirrorless body was a significant upgrade. Just love the way it grips and the 24-105 F4 is plenty sharp!
One issue i faced right off the bat was my battery wouldn't charge! I tired all the permutations and combinations tried several power outlets, tried charging it inverted nothing worked. My charger would always start "Rapid Blinking" and I could never charge it past 60%
I contacted Canon Support and they were super helpful. They understood the issue and sent a new battery pack.
The new pack arrived today and its charging well so far!
One issue i faced right off the bat was my battery wouldn't charge! I tired all the permutations and combinations tried several power outlets, tried charging it inverted nothing worked. My charger would always start "Rapid Blinking" and I could never charge it past 60%
I contacted Canon Support and they were super helpful. They understood the issue and sent a new battery pack.
The new pack arrived today and its charging well so far!
Another issue thats not a huge impact to my workflow is "Connecting to Wifi and Cloud". I've never been able to connect to my home wifi. Scouring through the forums , looks like its got an issue where there is a mesh wifi. Living in an Apartment complex I cannot fix other's wifi or switch them off! So hoping that Canon would fix this through a firmware update.
Reduced one star as the delivery of the new battery pack was slower than i expected.
Reduced one star as the delivery of the new battery pack was slower than i expected.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
1
LOTS OF NOISE
on June 22, 2022
Posted by: Terry flower
from Michigan
I have had several problems with my R5 when newer which have been resolved with sending in for repair and firmware. Freezing, autofocus, etc. my only problem now is grain/noise at ISO as low as 400. Sent in for repair 2 times for this and told nothing wrong. I do not recommend the R5 and I’m switching brands. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Posted by: Mike Briner
from Indiana
Verified Purchase:Yes
Best Camera I have ever used, Love the Eye Focus!!!
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
4
Need This software update ASAP
on November 27, 2021
Posted by: Quinton
from Louisiana
The only thing I need for my R5 to be perfect for photo is the ability to assign the 1.6 crop mode to one button. No menu, no quick menu. Let me go back and forth between full frame and 1.6 with one button click. Not interested in the c1, c2, and c3 modes either. Please do this for me canon.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Just get one
on January 20, 2023
Posted by: jak12
I've had the R5 for almost two years now and it's been an all around incredible camera!
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
3
Elephant in the Room
on September 2, 2020
Posted by: Uli123
from Seattle
this is a no brainer, remove the recording time limits from the video features ( at least from all but 8k) and the price will be justified. but TRUST me, you will live with the little thought in that back of your head, when shooting video, that inevitably it will "overheat". Not only does it overheat, but it has a cool down timer that inhibits you from recording further, for long periods of time. for wedding, podcasting, short film making this camera just isnt designed to help the user. those limits removed, then id recommend you buy 2 of these cameras as all other aspects of the R5 are superb. but for primarily video shooting, i think we all know which new release is much better for the job.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com