Customer reviews from motorola.com
Motorola - Refurbished Excellent - moto g power 2025 128GB (Unlocked) - Slate Gray
Average customer rating
4.1
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
64
4 Stars
20
3 Stars
10
2 Stars
10
1 Star
8
86%of customers recommend this product.
(
48 out of
56)
Customer Reviews for Motorola - Refurbished Excellent - moto g power 2025 128GB (Unlocked) - Slate Gray
Customer Rating
5
A amazing band for your buck
on July 14, 2025
Posted by: Bdschwa
I am very surprised how good this thing is for a mod ranger. Ldac support 144hz screen fast charging and an amazing camera. I originally wanted the new edge but after plays with the g power all day I am completely satisfied. T mobile was out of the edge but I'm actually glad I saved # and got this instead of ordering online. A very solid choice from someone coming from a 2923 razr. Kudos Motorola...
Response from motorola.comBy Carlos, Motorola Customer Care, July 15, 2025
Hi Bdschwa, thank you for sharing your experience. We're glad to hear how impressed you are with your device, especially coming from the 2023 Razr. It’s great to know the performance, display, LDAC support, and camera have exceeded your expectations—and that the G Power turned out to be such a satisfying choice. Sometimes in-store availability leads to unexpected wins. We appreciate your support and will pass your kudos along to the Motorola team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en
Written by a customer while visiting motorola.com
Customer Rating
2
Very very disappointing and very breakable
on October 3, 2025
Posted by: Ssst
I have owned several Motorola phones, including a previousg power and a g stylus and this is by far the worst phone I have ever owned. It looks great but one drop and I cracked the supposed gorilla glass and it has only splintered from there. The gpower I owned before lasted FOREVER . This one , same as any other phone I've had. Meh. I have had to charge in the middle of the day many many times. It's glitchy. It crashes. I loved my old gpower and my stylus too. But this one ? Quality has gone WAY down.
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2025
Hi Ssst, We’re sorry to hear about your experience with your device and understand your frustration. It’s disappointing when a device doesn’t meet your expectations in durability, battery performance, and stability, especially when you’ve had positive experiences with previous Motorola phones. While we do not cover physical damage under warranty, you may consider having your device repaired for a fee. You can view your repair options and find more information here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
4
Good phone.
on October 21, 2025
Posted by: Gustavo
I had it for about a month. Everything good so far, I wish it had more ringing tones, also a free and nice workout app like any other phone offers.
Response from motorola.comBy Mitch, Motorola Customer Care, October 21, 2025
Thank you for sharing your feedback, Gustavo. We’re glad to hear that you’re enjoying your phone so far. We appreciate your suggestions regarding additional ringtones and workout apps, and we’ll share this feedback with our team for consideration in future updates. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Having battery failures with Motorola phones.
on July 21, 2025
Posted by: DetredWingsFan
Had a battery failure and destroyed my phone. The battery expanded which is a sign of an impending Lithium battery failure which can result in a fire or explosion so I immediately ripped the battery out and threw it outside.
Response from motorola.comBy Carlos, Motorola Customer Care, July 22, 2025
Hi DetredWingsFan, We're very sorry to hear about your experience. A swollen battery is indeed a serious safety concern, and you took the right action by removing it and moving it to a safe area. Please avoid using the device further and do not attempt to reuse the battery. We have sent you an email to further assist you with your concern.
Written by a customer while visiting motorola.com
Customer Rating
2
Terrible video processing. Pictures suck.
on August 21, 2025
Posted by: Ken77
Pictures/ video processing absolutely suck. If you take a picture of a printed sign or page and try to enlarge image it becomes almost unreadable. Might be worst video I have ever seen and I started with the original slide out keyboard Droid. Sound is kind of tiny to my ears but others seemed to think it was acceptable.
Wouldn't recommend phone because of absolutely terrible picture processing. Probably android 15 fault but makes phone unacceptable to me.
Wouldn't recommend phone because of absolutely terrible picture processing. Probably android 15 fault but makes phone unacceptable to me.
Response from motorola.comBy Carlos, Motorola Customer Care, August 22, 2025
Hi Ken77, Thank you for your feedback. We're sorry to hear about your experience with the camera and video quality. That’s certainly not the experience we aim to deliver. To better assist you, we have sent you an email. We'll be waiting for your response.
Written by a customer while visiting motorola.com
Customer Rating
2
Run away from this phone
on July 27, 2025
Posted by: Harliemae
When I first received my phone I thought it was pretty good. All I buy is Motorola phones for cellular system.
I should have known the first night there was something wrong. It was almost 12 hours after plugging the phone into the charger that it finally had accepted the charge. It's not my course and it's not my power supply. My roommate has one of those quick charge phones and lent me his cable and plug-in box. Not even completely dead it still took 10 hours for my phone to completely charge.
I can live with the slow charging what I cannot live with is that the screen is so sensitive that when you were trying to scroll through to find something the phone keeps on opening things that you just went past. I even tried one of those devices with the rubber tip thinking perhaps it's my finger accidentally touching the screen and it was not that. If my 30 days was not up I would send this phone back in a heartbeat.
I enjoy watching YouTube videos this phone is making it a horrible process. I'm going to end up having to eat the price that paid for this so I can purchase a better phone. It's just isn't worth messing with this one. Sometimes just my finger over top of the button will open screens. It reminded me of BMW when they came up with just technology that you can control your sound system through your fingertips without touching the screen. You want the radio turned up you just took your hand and twist it like you would on a regular stereo and you can push buttons in the air and it changes things.
I enjoy watching YouTube videos this phone is making it a horrible process. I'm going to end up having to eat the price that paid for this so I can purchase a better phone. It's just isn't worth messing with this one. Sometimes just my finger over top of the button will open screens. It reminded me of BMW when they came up with just technology that you can control your sound system through your fingertips without touching the screen. You want the radio turned up you just took your hand and twist it like you would on a regular stereo and you can push buttons in the air and it changes things.
Response from motorola.comBy Mitch, Motorola Customer Care, July 27, 2025
Hi Harliemae, We’re sorry to hear about your experience. This isn’t the level of quality we aim to deliver, and we understand how frustrating this must be, especially when you’ve trusted Motorola for your devices. We would like the opportunity to investigate your feedback further and help address the charging and screen sensitivity concerns you've described. Please check the email we’ve sent you so we can continue the conversation in more detail and work toward a resolution. Thank you again for your feedback. Your satisfaction matters to us, and we hope to regain your confidence in Motorola.
Written by a customer while visiting motorola.com
Customer Rating
2
Disappointed in Purchase
on October 21, 2025
Posted by: MsJoyce
I used phone for 2 weeks but it would turn off and jump to other screens when I was trying to text or email. Sent phone back to Moto. It was returned to me as"repaired" but I have not switched back to it yet.
My excitement over 2025 Moto has wanted and I'm using my Moto 2024 currently. Would have preferred phone replaced with new or not sent back to me. It's not good to buy new phone and it does not work well in first few days.
My excitement over 2025 Moto has wanted and I'm using my Moto 2024 currently. Would have preferred phone replaced with new or not sent back to me. It's not good to buy new phone and it does not work well in first few days.
Response from motorola.comBy Mitch, Motorola Customer Care, October 21, 2025
Hi MsJoyce, We’re very sorry to hear about the difficulties you experienced with your Moto 2025 device. We understand how frustrating it can be to have a new phone not perform as expected. We would like the opportunity to investigate your feedback further and work toward a resolution. Please check the email we’ve sent you so we can continue this conversation and assist you in the best way possible.
Written by a customer while visiting motorola.com
Customer Rating
5
Owner
on October 25, 2025
Posted by: Hatman
from St. Louis, Mo.
I love my moto phone. Great features. Would recommend this product
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 27, 2025
Hi Hatman, We’re glad to hear that you’re enjoying your Moto phone and its features. We appreciate your recommendation and support! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com