Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,692 Reviews)
Rating breakdown 4,692 reviews
5 Stars
3,349
4 Stars
796
3 Stars
272
2 Stars
131
1 Star
144
81%of customers recommend this product.
(
1,073 out of
1,317)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Rachel
from New York
Expertise:Intermediate
Verified Purchase:Yes
I've worn Watch 4 for 3 - 4 years and now upgraded to Watch 7 to monitor/record sleeping and exercising. My primary purpose is to monitor my heart. The watch is a great upgrade, easy to set up, and compatible with my Z Fold 5 cell phone.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Tampa
Expertise:Intermediate
Verified Purchase:Yes
Love this watch. Battery life and functions are terrific for this price point.Works great with my Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Jason
Expertise:Intermediate
Verified Purchase:Yes
I had gotten a galaxy watch 3 from one of my friends a few yrs ago so it after the one feature I'd say id used the most got disabled and it stopped receiving updates in general I figure it was time to update my hardware and software now that I have something of the latest tech (one UI 8 and wear os instead of tizen) even with my Motorola my ecosystem feels complete
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Laterria
from Texas,Tx
Expertise:Intermediate
Verified Purchase:Yes
Amazing watch I will be purchasing the wireless earbuds to go with it once I save up. Glad to be a galaxy phone and watch owners the quality never disappoints.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Melissa K
Verified Purchase:Yes
I love this watch! The battery life is superb and far exceeds past models. It charges incredibly quickly, too. Great functionality. Good touch screen. Great for health and exercise monitoring.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, July 2, 2025
Greetings Melli ,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. We're thrilled to hear how much you've been enjoying the unsurpassed functionality and features offered by your Galaxy Watch7. If you would care to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. We're thrilled to hear how much you've been enjoying the unsurpassed functionality and features offered by your Galaxy Watch7. If you would care to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life
on February 7, 2025
Posted by: Glide
from Vermont
Expertise:Beginner
Bought this watch about a week ago. The battery is horrible despite running very few apps. I bought this to monitor sleep and daily activity but it lives on the charger. Really want to return it but I am probably stuck with it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Greetings Glide,
Thanks for sharing your experience with us since purchasing your Samsung Galaxy Watch7. There are several reasons why your Galaxy Watch7 may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. When you have some free time available, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn how you can optimize the life of your Watch7 battery. Let us know if you would like any further assistance afterward by contacting Samsung Support at your leisure. Thanks for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
Thanks for sharing your experience with us since purchasing your Samsung Galaxy Watch7. There are several reasons why your Galaxy Watch7 may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. When you have some free time available, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn how you can optimize the life of your Watch7 battery. Let us know if you would like any further assistance afterward by contacting Samsung Support at your leisure. Thanks for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery
on February 16, 2025
Posted by: LeeD
Expertise:Intermediate
The watch battery doesn't last not even 4 hours. I have disabled all apps and check all software updates have it on save battery power and still doesn't stay more than 4 hours. The battery draining too fast. I hate this watch, it doesn't last while I'm at work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from Samsung USBy R&R Team, February 18, 2025
Hey there LeeD,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're experiencing less than ideal battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the free time to learn more about how you can increase the battery life of your watch. If you have any questions afterward or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're experiencing less than ideal battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the free time to learn more about how you can increase the battery life of your watch. If you have any questions afterward or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Daniel
Verified Purchase:Yes
Idk what happened but always the watch says: Reset the watch to reconnect with your phone!! Always that's is no good
Response from Samsung USBy R&R Team, February 21, 2025
Howdy Daniel,
Thanks for sharing your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please take a moment to review, "Samsung smart watch will not connect to a phone" to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Samsung smart watch will not connect to a phone"
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Thanks for sharing your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please take a moment to review, "Samsung smart watch will not connect to a phone" to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Samsung smart watch will not connect to a phone"
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US