Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,692 Reviews)
Rating breakdown 4,692 reviews
5 Stars
3,349
4 Stars
796
3 Stars
272
2 Stars
131
1 Star
144
81%of customers recommend this product.
(
1,073 out of
1,317)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Pete
Verified Purchase:Yes
It is a great watch. It does all it claims to do--smoothly and user fiendly.
Features
5
Written by a customer while visiting Samsung US
Posted by: Angelys
Verified Purchase:Yes
Im happy with it. Still learning how to used it Great option when you have a job a can bring your phone inside.
Response from Samsung USBy R&R Team, May 20, 2026
Hello there Angelys,
Thank you for taking the time to share your experience using the Samsung Galaxy Watch7. We value your feedback as we continue to improve our product line to best suit the needs of our customer base. We're happy to hear how pleased you've been with the integration of your Galaxy Watch7 into your daily lifestyle. If you would like to share any other feedback with us or if you would like further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for taking the time to share your experience using the Samsung Galaxy Watch7. We value your feedback as we continue to improve our product line to best suit the needs of our customer base. We're happy to hear how pleased you've been with the integration of your Galaxy Watch7 into your daily lifestyle. If you would like to share any other feedback with us or if you would like further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Katy,TX
Expertise:Expert
Verified Purchase:Yes
Excellent watch a very good option for your daily life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mrbiggun
from New York
Verified Purchase:Yes
It great at auto detect and Gemini is awesome so not bad
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Chris
from Warren MI
Expertise:Intermediate
Verified Purchase:Yes
Love the look and apps and I use it for the health up, taking calls, reading texts and notifications. Watch gives you almost all the smarts of your Galaxy Smart Phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Louisiana
Expertise:Intermediate
Verified Purchase:Yes
Love my watch,love all the features,love you can change the faces. Highly satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 6, 2026
Good day Desiree,
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. The Galaxy Watch7 offers a powerful 3nm processor for faster performance, enhanced BioActive sensors for precise health tracking, and integrated Galaxy AI for personalized insights. Some health features include an Energy Score, sleep apnea detection, and advanced fitness tracking with dual-frequency GPS, all managed through the Samsung Health app. We're thrilled to hear how much you've been enjoying the features provided when using your Galaxy Watch7. Please feel free to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. We're here to listen and look forward to hearing from you again soon! Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. The Galaxy Watch7 offers a powerful 3nm processor for faster performance, enhanced BioActive sensors for precise health tracking, and integrated Galaxy AI for personalized insights. Some health features include an Energy Score, sleep apnea detection, and advanced fitness tracking with dual-frequency GPS, all managed through the Samsung Health app. We're thrilled to hear how much you've been enjoying the features provided when using your Galaxy Watch7. Please feel free to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. We're here to listen and look forward to hearing from you again soon! Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
3
Many great features but lacks sleep accuracy
on May 17, 2026
Posted by: Nin19
from Iowa
Expertise:Intermediate
There are a lot of great things about this watch. First, it was super easy to connect to my phone and get set up. It makes tracking steps and exercise easy and it's a convenient way to check notifications when my phone is in another room. I also like the convenience of being able to tap the screen to track my water intake. The battery life works well for me as I just need to charge it for an hour or so before bed each night. The part I'm frustrated with is the sleep tracking accuracy. I'm not sure if this is a hardware or software issue, but I didn't have this problem with my watch 5. The watch 7 stops recording for at least and hour every night and sometimes 2. Sometimes it doesn't start recording until 2am when my watch and phone have been in sleep mode since 10pm with screens off. I sent my first watch in for repair and was issued credit for a new watch, but the new watch does the same thing. I wear it with the same band and in the same way that I wore my watch 5 and set it up from a backup of my watch 5 so the settings should be the same. This would be a 5 star review for me if Samsung could get this aspect fixed.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy R&R Team, May 18, 2026
Hey Nin19,
Thanks for taking the time to share your candor with us regarding your experience using the Samsung Galaxy Watch7. We understand how important it is to have functional health tracking features available when you're ready to utilize them. Please take a moment to review the resources shared below to help resolve what you've described to be experiencing. Feel free to reach out to Samsung Support afterward if you would like additional assistance. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Galaxy Watch is not tracking sleep data correctly
https://www.samsung.com/us/support/troubleshoot/TSG10004960/
Use Samsung Health sleep monitoring on your Galaxy Watch
https://www.samsung.com/us/support/answer/ANS10003657/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Thanks for taking the time to share your candor with us regarding your experience using the Samsung Galaxy Watch7. We understand how important it is to have functional health tracking features available when you're ready to utilize them. Please take a moment to review the resources shared below to help resolve what you've described to be experiencing. Feel free to reach out to Samsung Support afterward if you would like additional assistance. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Galaxy Watch is not tracking sleep data correctly
https://www.samsung.com/us/support/troubleshoot/TSG10004960/
Use Samsung Health sleep monitoring on your Galaxy Watch
https://www.samsung.com/us/support/answer/ANS10003657/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Posted by: Pradeep
Verified Purchase:Yes
Love this little piece of toy. It has become a part of my life, be it day, night, exercise, eating or anything
Features
4
Written by a customer while visiting Samsung US