Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,654 Reviews)
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,052 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Mikayla
from Scituate, RI
Expertise:Intermediate
Verified Purchase:Yes
This watch is a real step up from the 6 model. I have had a Galaxy watch for years, and this has been the most impressive model for me in a while. I found the 6 to be quite slow and laggy, but the 7 is much faster. I am still trying out the new features of this model, but I am really liking this watch so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Frustrated at low battery life
on August 20, 2024
Posted by: Tayofrock86
from Massachusetts
Expertise:Intermediate
I received the galaxy watch 7 non LTE a few weeks ago and am not very pleased. Even with the watch set so that the screen shuts off and can only turn on by tapping the screen or button I'm still needing to charge it with under 30hrs of use. And that is with regular, non "high" cardio days. I love the idea of what the galaxy watch 7 can deliver (it does have a lot), but if I have to bring the charger with me in case I can't make it home that night why bother.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, August 21, 2024
Thanks for the outreach! We love to hear from our valued customers. It looks like you reached out to share your experience with the Watch7. We're glad to see that you like the features the watch has to offer. We understand that battery life is crucial for a positive experience. We recommend performing an update on your watch to make sure the watch is running with the latest software version. Your Samsung smartwatch is more than just cogs and gears – it's wired with processors, data chips, and software! Just like with any other smart device, it's crucial to keep the watch's software and apps updated regularly. The good news is that you can handle updates with or without a phone! From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Battery is an issue
on August 29, 2024
Posted by: Samsung user
from NJ
Expertise:Intermediate
I got Galaxy watch 7 replacing my Galaxy watch 4. Functionality is definitely better but the battery life not good. It almost takes twice the time to charge compared to my previous model and the battery dies a lot faster.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Classy, Useful, Enjoyable, and High Quality
on August 30, 2024
Posted by: Isaac
from San Antonio Texas
Expertise:Intermediate
So far, I'm in love. It looks great, the screen is incredible, the software experience is better than that of the Pixel Watch 2 I owned before this, and the health tracking features are great. The fact that it uses standard bands instead of some weird proprietary method is such a plus as a watch enthusiast. And the battery life is awesome too, better than the Pixel Watch 2. I put it on around 7:30 AM and take it off around 11-12 PM daily, and despite Always On Display, using it for health tracking, texting, internet searches, notifications, and even calls, I usually have 40%+ battery left. Meaning just a brief charge at some point would make this thing last 2 days Overall I love this thing so far, I would 100% recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: CrazyBeeLady
from Georgia
Verified Purchase:Yes
Trade-In value was a little lower than I expected but the upgrade from the Frontier3 to the Galaxy 7 has been a great improvement. It isn't as bulky and very user friendly. I use it mainly for fitness/swimming and the ability to stay water-safe is amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than my GW4 Classic
on November 12, 2024
Posted by: GadgetPrince
[This review was collected as part of a promotion.] I switched from my Galaxy Watch 4 Classic to my Galaxy Watch 7 because almost all of the features it has made me want to upgrade. The Galaxy AI added so many cool new features! The battery life is much better, the screen is so much clearer and cleaner looking than my GW4. The performance is much smoother. I'm very happy that I upgraded. Even when I turn on the Always On Display the battery still makes it 37 hours. Without it I get around 53 hours. I am so happy that I upgraded. It is a definite improvement! If you have the chance to it!
Value
5
Written by a customer while visiting Samsung US
Posted by: Riddhant
Expertise:Intermediate
Verified Purchase:Yes
Watch is overall good. However, it drains battery too too quickly. Thats the only issue so far I have noticed.
Performance
4
Design
3
Value
4
Response from Samsung USBy R&R Team, April 14, 2025
Hi there Riddhant,
Thanks for taking the time to review your Samsung Galaxy Watch7. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than ideal battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Let us know if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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Samsung Community
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Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time to review your Samsung Galaxy Watch7. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than ideal battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Let us know if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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Samsung Community
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Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
2
Charging is difficult, looks nice though
on April 13, 2025
Posted by: Someguy
I bought this to replace a gear s3 frontier which finally had battery failure. Wish it had been more up front about charging limitations. Can't charge from my phone which makes using it on trips pointless. Plus the charging cable is fixed and too short to reach my table. Also can't use my existing charger because it is usb A and the cable is usb C. At this point I might replace the battery in my old watch and use it instead. This new one is too much of a hassle.
Response from Samsung USBy R&R Team, April 14, 2025
Salutations Someguy,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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Samsung Community
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Galaxy Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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Galaxy Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US