Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,654 Reviews)
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,052 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: VVVV
from CA
Expertise:Expert
Verified Purchase:Yes
Since this watch won't hold a charge while using all the bells and whistles it comes with, I see kittle point in having spent the money on it. And, I cant leave a review because the submit button is inactive
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, July 29, 2024
We're grateful that you reached out to us! Your feedback is very important as we strive to improve our products and services. We understand that you're contacting us regarding the battery life of your Watch7. Please refer to the attached link for options to optimize battery life. We want to ensure you get the most out of your device and its features, such as sleep tracking and the new sleep apnea feature. If this persists, please reach out to us at Samsung Support for additional assistance. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Watch
on July 28, 2024
Posted by: JGamingT1
[This review was collected as part of a promotion.] I really enjoy using this watch, the features it has is nice. I wish this watch has a bezel that doesn't cost a lot more, this watch is really fun to use for music and workout. I plan to work out a lot ever since I got the watch. Overall amazing 👏 Battery could be more longer as it doesn't last long..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not what I expected from Samsung.
on July 31, 2024
Posted by: Cesar73
[This review was collected as part of a promotion.] Well, I don't know where to begin? This watch is really cool and has really cool stuff on it. However the battery life on this is the worst Samsung has ever put together on a wearable watch. For instance, when I sleep with the watch on its at 100%. I make sure that it's fully changed i go to sleep around 11 at night and get up around 4:30 am and the watch is at 55% and I'm not even tracking the way I sleep, I have all apps on the watch off! I try to get as much of a charge before I leave for work around 5:35 am and the watch is around 83% so I leave for work and I get off around 3:30 pm and the watch is dead. This has been going on for the time that I've had the watch. I have to send it back. I've traded my Samsung watch 5 for this crap. Don't do it!!!! The galaxy watch 7 ultra is much better than this. The reason I have 2 watches is because I have 2 phones.
Value
1
Response from Samsung USBy R&R Team, August 1, 2024
We recognize and appreciate your feedback, Cesar. As a valued and loyal customer, your insights are of great importance to us as we strive for continuous improvement. We've taken note of your inquiry about the Watch7's battery life. Samsung provides a 12-month limited manufacturer defect warranty through Samsung Care. Please refer to the attached link for options aimed at optimizing your battery life, allowing you to fully enjoy the watch features, including sleep coaching. Should this persist, please don't hesitate to contact us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
I didn't know what to expect
on July 31, 2024
Posted by: NotLuigiTM
[This review was collected as part of a promotion.] I am so glad that I made this purchase. I was hesitant to get a watch. After having it for a week, I am glad I got one. It has been useful to me. I am not sure if it has or how to galaxy AI on this device but with all it's features, you'd never know. Best things I like are being able to text form it, the gestures to stop audio, and the sleep tracker. All in all its a great watch.
Value
5
Written by a customer while visiting Samsung US
Posted by: Amber
Expertise:Intermediate
Verified Purchase:Yes
This is the first time that I've ever received a Samsung product that I am unhappy with. The battery life on this watch is the worst I've ever seen. I understand that there may be an update coming but in the meantime it is hard to work with and I am trying to decide keeping my old watch or the new one but to me. This is extremely poor quality
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy R&R Team, August 2, 2024
We appreciate your candid feedback, Amber. We see that you're reaching out to let us know about your experience with the new Samsung Watch7. Your feedback is appreciated as we continue to make improvements. We've noted your concerns about your watch's battery life. If your Galaxy Watch is experiencing battery drain or decreased battery life, it could be due to several reasons. For instance, certain apps might consume more battery energy. Please refer to the attached link for tips on how to optimize your watch's battery life. If this persists, reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Doug
Verified Purchase:Yes
A style and performance improvement over my Watch 5 Pro. Less sure at this point about battery life
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy watch 7
on August 12, 2024
Posted by: Nacho45
[This review was collected as part of a promotion.] I still don't an opinion about AI, but I liked the watch so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful watch, good battery life and great size
on August 23, 2024
Posted by: Fraamus
from Montana
Expertise:Expert
I think the 7 is really the sweet spot when it comes to battery life. I get 1 day plus. Definitely lasts longer than my Ultra, my Watch 6 Classic and about equal to the Watch 5 Pro. I run mine very bright and with AOD. It is just the right size and weight. I honestly prefer it to the Ultra.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US